B Karan Kumar Email & Phone Number

Hyderabad, Telangana, India

India

• Analysed extensive datasets through exploratory data analysis techniques, identifying key trends, patterns, and anomalies to drive strategic decision-making and streamline business operations, resulting in a 25% enhancement in efficiency.• Designed and implemented 4 interactive dashboards using Power BI to visualize key performance indicators (KPIs) and present insights to stakeholders, applied SQL to query, clean, and manipulate data from various databases, ensuring data accuracy.• Developed and maintained automated reports, reducing manual data entry time by 30%.• Fostered a collaborative work environment by engaging with team members of 12 and promoting knowledge-sharing.

Bengaluru, Karnataka, India

• Spearheaded root cause analysis of 2 million records, processed data in JUPYTER Notebook, and created 6-8 detailed graphs for data analysis, implementing machine learning techniques that boosted accuracy to 94%.• Imported the data from csv, XLSX files, cleaned and prepared data of 1 million rows for training model with Python programming using Pandas and NumPy libraries, plotted interactive 2 bar graph, line graph for visualization.• Developed and implemented statistical models using SAS to predict churn, resulting in a 15% reduction in churn rate.

Bengaluru, Karnataka, India

• Diagnosed and resolved operating system, hardware, and software program problems, identifying root causes and implementing effective solutions on at least in 25-32 calls per day.• Taught detailed process development methods to team of 18 members, enhancing their skills and efficiency. • Resolved issues to meet customer satisfaction by keeping the customer updated on the case status while maintaining 90% SNPS for the investigation and resolution life cycle of the case.