Blake Brown Email & Phone Number

Oakland, California, United States

Operating Trimble and MicroStation to create topographical survey maps for commercial and roadway developments for detailed data to be drafted into 3D models. Gathered, cleaned and modeled data that had to be properly organized for each job.Exported data to the company hard-drive for survey reports and presentations.Completed complex technical surveys for development of Houston Toll roads, intersection and bridge construction plans. Compiled measurement and marker data from plots and drawings using public records to determine geographical boundaries of land parcels and utility locations.

Utilized Trimble and MicroStation to create topographical survey maps for 13 new residential developments. Entered legal descriptions, lot sizes and other data into online databases through AutoCAD, SurvCAD and CADD interfaces. Employ topographical data to complete analysis of over 60 land plots and roadways weekly.

Answered roughly 40-50 inbound/outbound calls daily while displaying an exceptional demeanor.Educated callers about Health Plan requirements for pre-authorizations, reconsiderations, and appeals.Guided members with their healthcare needs by explaining benefits, coding, solving claim concerns, locate a doctor via telephone call, online chats, and emails.Received and processed requests for PHI in accordance with company and facility policies and procedures.Consistent application of HIPPA compliance and medical privacy regulations to guard against unauthorized disclosure.

Recorded and maintained files and records of customer service requests, charges, expenses, inventory, and related dispatch information.Identified the services for customers and matched according to respective field technicians. Relayed accurate information to technicians while communicating with service information customer.Oversaw all communications within assigned territories.

Union City, California, United States

Transport and delivered items to clients or automotive business in a safe, timely manner. Used powered and manual pallet jacks to load / unload vehicle parts from trucks. Abided by all transportation laws and maintaining a safe driving record. Reviewing orders before and after delivery to ensure that orders are complete, charges are correct,and the customer is satisfied.

San Francisco, California, United States

Optimized excellent customer service to maintain a high conversion rate with our customer base.Provided administrative support to the facility and performed clerical functions.Partnered with management to outline sales, productivity, and performance goals which increased proficiency by 20%.Implemented up-selling strategies that drove monthly revenue up by 5% from previous years.Documented sales reports and made recommendations for improvements; Interacted with customers to provide top tier customer service and resolve complaints.

Associate'S Degree, Communication, General

Activities and Societies: Participated in work study for the athletic department & 2x State participant in Track & Field.

Construction Trades

Construction Apprenticeship: Daily construction clean-up of interior / exterior of warehouse. Organized and stocked construction materials.

High School Diploma, Computer Software And Media Applications