Blake White Email & Phone Number

Tucson, Az, Us

Tucson, Arizona, United States

I collaborate with our product and development team to escalate potential bugs and issues that customers may encounter. Additionally, I train other agents on new features in the product and create FAQ articles and training modules.

Tucson, Arizona Area

Technical support for cable, internet, and voice provided via social media platforms like Twitter and Facebook. Coaching and training peers as a Subject Matter Expert.

Tucson, Arizona

Handles complete case of customer service inquiries and problems associated with the servicing of the company's consumer services client base. Answers all customer contacts, including complex customer problems and/or complaints requiring interpretation, investigation and follow-up. Exercises independent influence and judgment with dealers, field and consumers to ensure early intervention and resolution where possible. Cultivates and maintains ongoing customer and client relationships. May provide Customer support and information on Bluetooth, UVO and Navigation systems.

Deliver Company approved New Hire and Developmental Training including but not limited to pertinent legislation, Systems, Policies and Procedures, and Microsoft programs.Supervise new hires during training and initial period of employment and ensure all associated tasks and responsibilities are completed to meet Company and Client standards and expectations regarding quality, productivity, and compliance.Train new Representatives and low performers including monitoring and 2nd voicing live calls to develop and refine their skills.Update and track various data such as new hire performance and completion and approval of payroll timesheets.Participate in projects performed by the Training Department.Deliver training programs for areas of improvement and based on business needs.Assess trainee progress and provide feedback to trainees regarding areas of improvement and development.When requested, administer periodic testing to associates and track testing results.Ensure employees complete necessary online training programs by maintaining a log of activity.Handle all training for new hires and skills enhancement.Maintain accurate documentation and recording in required systems.Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.Knowledge, understanding, and compliance with the Company's policies and procedures.Participation in Company Programs must meet minimum performance standards.Responsible for respective team's overall performance and for motivating team to exceed Training goals and objectives.Accountable for all decisions, actions, and directives with respect to job responsibilities.Responsible for progressive discipline with regards to attendance, performance, and all aspects of company policy up to and including termination.

Merchandise store shelving, coolers and displays with Pepsi products in accounts assigned by supervisor • Keep back room stock in neat and orderly condition • Communicate sales results to store and Pepsi management • Build customer relationships at store level

Clean and sanitize restrooms/bathrooms using established practices and procedure.Clean, dust, and wipe furniture; sweep, mop, or vacuum floors; empty wastebaskets and trash containersStrip, clean, buff and apply floor finish to hard surfaced floors, vacuum and extract carpets.Resolving day to day issues & complaints Coaching and facilitation with team buildingCreating new processes and plans in team settingsTraining all new custodial staff membersFacilitating all CEP Instructor meetings/trainingsCreating new training manuals

Tucson, Arizona Area

Outbound calls to High Risk Past Due ClientsHandling customer service creditsResearching contact informationHandling Credit reports; Facilitated Job building exercisesReceive payments and post amounts paid to customer accounts.Locate and monitor overdue accounts, using computers and a variety of automated systems.Record information about financial status of customers and status of collection efforts.Locate and notify customers of delinquent accounts by mail, telephone, or personal visits in order to solicit payment.Advise customers of necessary actions and strategies for debt repayment.

Bachelor Of Science (B.S.), Graphic Design

Activities and Societies: Dean's ListLearning important skills and knowledge, to obtain my Bachelors in Science in Graphic Design.

High School Diploma, General Studies

Activities and Societies: Soccer team, basketball team, choir, habitat for humanityReceived my high school diploma