Blake Williams Email & Phone Number

Customer Service Lead for a retail grocery store. Responsible for ALL Customer Support at the store,• Leading a team of customer service representatives, providing training, support, and performance evaluations.• Responded to customer feedback and developed and implemented a program that addressed customer concerns.• Coordinated with other departments to ensure seamless service delivery and resolve escalated issues promptly.

Responsible for managing and resolving customer issues and complaints promptly and professionally while ensuring the secure handling of high-end customer personal data and associated assets.• Assisting in overseeing daily operations, including staff scheduling, training, and performance evaluation.• Utilized least privilege in every customer-facing interaction leading to a better customer experience overall.• Facilitating payment transactions, and maintaining accuracy and… Show more Responsible for managing and resolving customer issues and complaints promptly and professionally while ensuring the secure handling of high-end customer personal data and associated assets.• Assisting in overseeing daily operations, including staff scheduling, training, and performance evaluation.• Utilized least privilege in every customer-facing interaction leading to a better customer experience overall.• Facilitating payment transactions, and maintaining accuracy and confidentiality in the handling of sensitive customer financial data.• Assisting in overseeing daily operations, including staff scheduling, training, and performance evaluation. Show less

• Managed the execution of Google Security Alert Center, PhishTool, Atlassian, and Abnormal security• Responsible for rolling out Jumpcloud to centralize user authentication and access management across multiple Uplight systems• Implemented and monitored security controls to protect Uplight’s data and systems, as well as ensuring compliance with relevant regulations• Served as the Email Security analyst for the whole company, analyzed spam and phishing emails company-wide… Show more • Managed the execution of Google Security Alert Center, PhishTool, Atlassian, and Abnormal security• Responsible for rolling out Jumpcloud to centralize user authentication and access management across multiple Uplight systems• Implemented and monitored security controls to protect Uplight’s data and systems, as well as ensuring compliance with relevant regulations• Served as the Email Security analyst for the whole company, analyzed spam and phishing emails company-wide • Extensive Experience working a Jira ticket queue as well as Google Workspace alerts• Interactions with inbound and outbound customer support• Provided technical support to employees, troubleshooting issues, and resolving IT-related problems• Ability to analyze problem situations and present appropriate solutions• Proficient with MSFT Office and Windows applications and Mac applications• Responsible for user account management, access controls, and security settings via the Google Admin Console for all of Uplight Show less

• Strong phone and written communication abilities with both internal and external customers• First and Second level support for Astadia contracted companies. • Directly solving customer issues with high visibility, revenue-impacting results• Experience with Microsoft Dynamics and Salesforce• Familiar with PCI requirements and comfortable handling sensitive data• Directly making outbound calls to customers • Flexibility to prioritize and handle a heavy caseload… Show more • Strong phone and written communication abilities with both internal and external customers• First and Second level support for Astadia contracted companies. • Directly solving customer issues with high visibility, revenue-impacting results• Experience with Microsoft Dynamics and Salesforce• Familiar with PCI requirements and comfortable handling sensitive data• Directly making outbound calls to customers • Flexibility to prioritize and handle a heavy caseload daily• Comfortable working in “high touch” environments where commitment to customer success is priority.• Responsible for updating and informing customers about known issues. Show less

• Responsible for the integrity of online order fulfillment and inventory • Comfortably working in a very rapid, evolving environment, sometimes without the benefit of all the information.• Meticulous attention to detail• Familiar with PCI requirements and comfortable handling sensitive data