Blake Mcguire Email & Phone Number

Vancouver, Bc

As a Technical Account Manager at Contentsquare, I specialize in providing strategic guidance and technical support to a select portfolio of clients. Leveraging my background in e-commerce and retail management, I excel in understanding client objectives and translating them into actionable plans for optimizing digital experiences.Key Responsibilities:- Serve as the primary point of contact for high-profile clients, ensuring their needs are met and expectations exceeded.- Collaborate cross-functionally with product, support, and engineering teams to deliver customized solutions that drive business growth.- Provide technical expertise and guidance on the implementation, configuration, and optimization of Contentsquare’s analytics platform.- Conduct regular business reviews to assess performance metrics, identify opportunities for improvement, and recommend tailored strategies to achieve client goals.- Act as a client advocate within Contentsquare, ensuring their voice is heard and their feedback is integrated into product development and service enhancements.Through proactive relationship management and a commitment to delivering exceptional value, I contribute to the success of both Contentsquare and our esteemed clientele.

Richmond, British Columbia, Canada

As the E-commerce Digital Operations Team Lead at Company Name, I played a pivotal role in managing and optimizing the digital operations of the londondrugs.com online platform, which generated annual sales revenue in the tens of millions of dollars.Some of my achievements and responsibilities:- Managed a team of 18 professionals overseeing all aspects of the londondrugs.com online platform, which generated annual sales revenue in the tens of millions of dollars.- Implemented a major structural reorganization of the e-commerce team, optimizing workflows to align with business needs and core competencies.- Acted as the product owner, collaborating with development partners to advocate for business needs, define feature requirements, conduct user acceptance testing, and approve biweekly code releases.- Implemented Power Automate and Power BI to automate tasks, significantly reducing workload from a month to a single click.- Led three separate feature design groups through inception, user testing, validation, and web development phases.- Cultivated and maintained relationships with major software partners, successfully project managing their feature launches.- Spearheaded pioneering data unification projects in collaboration with the IT department, enabling cross-platform data comparison across six different platforms.- Integrated and managed a five-person offshore team as an extension of the in-house team, enhancing SKU listing productivity by reducing average time-to-completion by five business days.

Richmond, British Columbia, Canada

- Developed and actioned data-informed strategy for hardware, housewares, toys, and seasonal product categories on the website by collaborating with buyers and merchandising assistants.- Without prompting, got involved in order management system integration, providing weekly progress updates to London Drugs team and giving usability feedback to developers.- Initiated a working group to organize the 6-person specialist team around an upcoming structure change when it was first announced, reducing anxiety, and increasing buy in.- Recognized for efforts and promoted to Ecommerce Operations Team Lead to execute restructuring plan.

Richmond, British Columbia, Canada

- Listed products on the website and audited catalogue for effectiveness of refinement and data integrity.- Promoted to Merchandising Specialist after only 5 months in this role due to demonstrated abilities and hard work.

Greater Vancouver, British Columbia, Canada

- Department manager on seven store assignments.- Maintained an exceptional track record of hiring and onboarding staff, with 100% of hires continuing with the department for at least 6 months.- Successfully administered a major structural change within the company in late 2019 at two locations.- Recovered a store after the loss of management, and improved a -25% year-over-year sales decrease to -5% in 3 months by finding key profit potential categories, resulting in an increase to bottom line no payroll cuts.- Executed a complete overhaul of the Mission, BC department merchandising standards and inventory accuracy in under 8 weeks.- Led two additional departments through a holiday season where both other managers were absent.

Surrey, Bc, Canada