Blake Bailey
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Blake Bailey Email & Phone Number

Customer Service Ops Team Supervisor with Tier 2 skills and I/DD experience geared towards compassionate and empathetic delivery among diverse audiences. at Alorica
Location: Bluefield, West Virginia, United States 4 work roles 1 school
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Alorica
Role
Customer Service Ops Team Supervisor with Tier 2 skills and I/DD experience geared towards compassionate and empathetic delivery among diverse audiences.
Location
Bluefield, West Virginia, United States
Company size
25076 employees

Who is Blake Bailey? Overview

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Quick answer

Blake Bailey is listed as Customer Service Ops Team Supervisor with Tier 2 skills and I/DD experience geared towards compassionate and empathetic delivery among diverse audiences. at Alorica, a with 25076 employees, based in Bluefield, West Virginia, United States. AeroLeads shows a matched LinkedIn profile for Blake Bailey.

Blake Bailey previously worked as Customer Service Team Manager at Alorica and Tier II at Alorica. Blake Bailey studied at Bluefield State College.

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Email format at Alorica

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Alorica

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Profile bio

About Blake Bailey

Blake Bailey is a Customer Service Ops Team Supervisor with Tier 2 skills and I/DD experience geared towards compassionate and empathetic delivery among diverse audiences. at Alorica.

Current workplace

Blake Bailey's current company

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Alorica
Alorica
Customer Service Ops Team Supervisor with Tier 2 skills and I/DD experience geared towards compassionate and empathetic delivery among diverse audiences.
irvine, california, united states
Website
alorica.com
Employees
25076
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4 roles

Blake Bailey work experience

A career timeline built from the work history available for this profile.

Customer Service Team Manager

Current
Alorica

Bluefield, West Virginia, United States

Agent training and development, KPI tracking and reinforcement, staff retention, administrative work.

Oct 2020 - Present

Tier Ii

Alorica

Bluefield, Wv

Acted as help desk resource/subject matter expert to assist Tier 1. Assisted in development of new Tier 2s. Handled executive-level OOP escalations, as well as escalated customer calls if guided de-escalation was not successful in a satisfactory user experience. Worked cases and tickets within CRM. Bug and issue triage in Jira/Salesforce for money and budget-related software. Mass-emailed users including steps for resolution/workarounds/any pertinent updates. Created internal Wikis and articles to support Tier 1 and Tier 2 in troubleshooting/completing cases, as well as customer-facing articles for the company site. Kept track of trending issues and worked between dev teams, content teams, and care teams to drive solutions.

Oct 2019 - Oct 2020

Customer Service Representative

Alorica

Bluefield, Wv

Provided white glove customer service focusing on establishing trust, empathy, and rapport while maintaining all necessary documentation with client CRM tools as well as maintaining KPI goals.

Aug 2019 - Oct 2019

Direct Care Staff

Psychological Assessment And Intervention Services

Princeton, West Virginia, United States

Title XIX Waiver Direct Care Professional responsible for implementing medical plans of care, supported employment, habilitation training, enabling clients to learn and maintain skills which allow him/her/them to live and socialize more independently.

Jan 2016 - Oct 2019
Team & coworkers

Colleagues at Alorica

Other employees you can reach at alorica.com. View company contacts for 25076 employees →

KE Keila Eloisa Bravo Polanco Keila Eloisa Bravo Polanco Colleague at AloricaZona Quince, Guatemala View → CC Carmell Cabanday Carmell Cabanday Colleague at AloricaMandaue, Central Visayas, Philippines View → MS Marina Simova Marina Simova Colleague at AloricaValencia, Valencian Community, Spain View → JV Jonalyn Villaflor Jonalyn Villaflor Colleague at AloricaNaic, Calabarzon, Philippines View → AR Angélica Rodríguez Romero Angélica Rodríguez Romero Colleague at AloricaPanama City, Panamá, Panama View → AJ Alejandra Jimenez Alejandra Jimenez Colleague at AloricaPuebla, Mexico View → JS Jorge Suarez Jorge Suarez Colleague at AloricaPanamá, Panama View → SR Sa’Sha Riley Sa’Sha Riley Colleague at AloricaNorfolk City County, Virginia, United States View → GA Glenn Adrian Mapalad Glenn Adrian Mapalad Colleague at AloricaQuezon City, National Capital Region, Philippines View → ES Esparza Sherlene Lyka Esparza Sherlene Lyka Colleague at AloricaPhilippines View →
1 education record

Blake Bailey education

FAQ

Frequently asked questions about Blake Bailey

Quick answers generated from the profile data available on this page.

What company does Blake Bailey work for?

Blake Bailey works for Alorica.

What is Blake Bailey's role at Alorica?

Blake Bailey is listed as Customer Service Ops Team Supervisor with Tier 2 skills and I/DD experience geared towards compassionate and empathetic delivery among diverse audiences. at Alorica.

Where is Blake Bailey based?

Blake Bailey is based in Bluefield, West Virginia, United States while working with Alorica.

What companies has Blake Bailey worked for?

Blake Bailey has worked for Alorica and Psychological Assessment And Intervention Services.

Who are Blake Bailey's colleagues at Alorica?

Blake Bailey's colleagues at Alorica include Keila Eloisa Bravo Polanco, Carmell Cabanday, Marina Simova, Jonalyn Villaflor, and Angélica Rodríguez Romero.

How can I contact Blake Bailey?

You can use AeroLeads to view verified contact signals for Blake Bailey at Alorica, including work email, phone, and LinkedIn data when available.

What schools did Blake Bailey attend?

Blake Bailey studied at Bluefield State College.

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