Blake Willis Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

- Primary stakeholder for Operations, working with Product, Engineering, UX, and Marketing teams to plan, organize, and execute on product initiatives.- Operational support for the launch and adoption of Prime Gaming’s suite of detail pages, increasing claim intent by 35%, a 20% increase in overall claims and decreased operational bandwidth by 50%.- Launched of localization tooling, reducing time spent on localization by 75%.- Launched tooling support for an ‘Upcoming Offers’ on Game Pages, resulting in an increase in Game Page performance by 12%.- Created the foundational components to optimize our content portfolio by balancing our portfolio WoW and MoM, driving more predictable traffic to Prime Gaming, resulting in improved retention rate by 16%, engagement by 8%, and increased engagement in cross benefits.

Seattle, Washington, United States

- Managed the intake and management of metadata to standup and execute detail pages for customer to claim offers from video game developers, handling high profile partner Riot and the most campaigns across any TAM.- Aligned with multiple teams including Business Development, Solution Architects, Marketing, Quality Assurance, and Program Managers on launch dates and timeframes, to maintain SLAs and quality.- Created an Service Level Agreement for the Technical Account Management team to better align schedule commitments between partners and internal stakeholders for better bandwidth planning, increasing campaign capacity by 20% and reducing internally created bugs 20%.- Decreased ticket escalation from CS by 80%, open ticket times by 90% and reduced ticket age to under a 7 day average by updating CS documentation and SOPs based on new processes and procedures.

Seattle, Washington

- Development of the Workforce Management (WFM) program to deliver on forecasts, schedules, reporting and inputs for capacity planning for up to 1,000 employees globally- Integrate the Aspect Workforce Management platform to handle the forecasting, scheduling, and real-time management for the IT Service Operations teams.

Seattle, Washington

- Maintained and managed AV systems across the Seattle campus for a streamlined AV experience- Technical support for large scale events of up to 350+ people, including cross-coordination between several teams to ensure high quality- Created a project intake team to manage existing projects, reducing double work for the team and keeping all projects in scope• Technical support for C-Level meetings for Amazon executives including a rotating daily test of video conference room spaces to ensure high quality meeting experiences

- Maintained AV Equipment throughout multiple AV rooms across several buildings in Seattle, with experience in AMX, Cisco, and Crestron equipment and interfaces- Hand-picked to test, monitor, and manage high-level executive AV rooms for organizer assistance and support as a subject matter expert- Assisted in scheduling, video conferencing, and coordination for organizers, gathering technical support requirements for regular business and event needs- Technical support for large scale events of up to 350+ people, including cross-coordination between several teams to ensure high quality- Coordinated resources as needed to meet milestones and deadlines

Federal Way

- Supported weekly services, rehearsals, and special events for more than 1000 attendees, including online viewer- Directed and trained volunteers on large format consoles, event coordination, and service flow

Federal Way, Wa

Bacehlor'S Of Science, Marketing, Gpa: 3.73, Magna Cum Laude

Technical Certification, Audio Engineering

Certified in Midas L'Acoustics, Roland V-Mixer, Pro Tools, Logic Pro X