I oversee investigations into aircraft damage, employee injuries, near misses, and non-compliance events, driving root cause analysis and corrective actions to prevent recurrence. I collaborate with department leaders, union safety partners, and senior management to resolve safety issues and improve culture.Key Highlights: • Lead safety investigations and implement corrective actions to improve safety protocols. • Conduct cognitive interviews to foster continuous safety… Show more I oversee investigations into aircraft damage, employee injuries, near misses, and non-compliance events, driving root cause analysis and corrective actions to prevent recurrence. I collaborate with department leaders, union safety partners, and senior management to resolve safety issues and improve culture.Key Highlights: • Lead safety investigations and implement corrective actions to improve safety protocols. • Conduct cognitive interviews to foster continuous safety improvement. • Provide detailed reports and briefings to senior leadership on safety trends and issues. • Coordinate with FAA, DFW Airport, and AA leaders on safety solutions. • Serve as on-call safety operations partner, providing 24/7 support and oversight. Show less

Responsible for leading a team of customer service professionals in conducting a safe and efficient operation.

Responsible for the safe operation of fleet service, including leading teams and developing new ideas in the area of safety.

Analyzed and executed decisions about gate changes to maintain flow of flights through DFW Airport.• Communicated with all level of management, non-management, government agencies, and SystemOperations Control (SOC) to notify, coordinate and assist with decision making process.• Acquired and maintained knowledge of airline operations and aviation systems to aid in decision making Process.• Considered multiple variables simultaneously including weather, aircraft type… Show more Analyzed and executed decisions about gate changes to maintain flow of flights through DFW Airport.• Communicated with all level of management, non-management, government agencies, and SystemOperations Control (SOC) to notify, coordinate and assist with decision making process.• Acquired and maintained knowledge of airline operations and aviation systems to aid in decision making Process.• Considered multiple variables simultaneously including weather, aircraft type, government regulations, safety, fuel costs, union contracts/work rules, and overall customer experience.• Achieved fuel savings through optimal resource utilization.• Met and exceeded DOT metric goals for American Airlines as related to on time arrivals.• Established quick and decisive methods of handling a maximum level of airplanes during off schedule operations. Show less

Directed up to 75 employees to perform a number of tasks, including customer assistance and cabin cleaning.• Conducted quality and security tests of personnel to ensure customer satisfaction and compliance with government regulations.• Implemented and maintained a new electronic system for improving customer service using mobile devices – including unit repairs and basic troubleshooting.