Blake Whitehouse Email & Phone Number

Chicago, Il, Us

Highland Park, Illinois, United States

• Train new Box Office staff while maintaining oversight on daily operations, including ticket sales, customer service, and conflict resolution.• Coordinate implementation of new ticketing and software systems, assist customers unfamiliar with modern technology on how to navigate these changes.• Collaborate with multiple departments during high-traffic show days (20,000+) to ensure logistical fluidity for customers .• Resolve ticketing issues, such as seating disputes and order discrepancies, promptly and professionally to maintain positive customer relationships.

Highland Park, Illinois, United States

• Provide exceptional client-facing customer service for up to 20,000 patrons from a diverse array of backgrounds.• Process ticket purchases, exchanges, & donations efficiently using ticketing software to ensure smooth and error-free transactions for thousands of patrons.• Maintain a secure and organized ticketing process by reconciling daily sales reports.

Chicago, Illinois, United States

• Foster brand awareness and loyalty for Diageo’s portfolio of premium spirits at events, trade shows, and promotional activities.

Chicago, Illinois, United States

• Process ticket sales and handle customer service inquiries in a fast-paced environment for a wide variety of concerts and events.• Greet and escort VIP guests to designated seating areas, ensuring a premium experience with personalized service.• Collaborate with security and event staff to maintain a safe, organized, and welcoming environment for high-profile guests.

Columbus, Ohio Area

• Chartered my own platform called "Blake's Takes" complete with a multitude of original content including podcasts, written articles, interviews, videos, and social media presence.• Managed execution of various events ranging from 50-50,000+ guests including artist meet and greets, live radio broadcasts, and public appearances.• Drafted and carried out social media contests and campaigns, one of which led 106.7 The Beat's Twitter page to the most growth it had ever seen in a single week.• Scheduled live on-air advertisements for each radio station.

Columbus, Ohio, United States

• Devised the plan for a virtual COVID benefit concert in April 2020 that raised over $15,000 for the YWCA of Columbus. Personally recruited talent from within the company, advertised for the show, and acted as the host.• Provided customized solutions to prescribers and pharmacies throughout the entirety of the prior-authorization process in order to get patients the medications they need.• Member the Social Engagement Team, where we created a culture of interconnectedness and collaboration between employees and local communities for mutual benefit.• Engaged newly hired Support Team members and helped with their onboarding through the Core Values Mentorship Program.

Columbus, Ohio Area

• Developed and coached associates from other branches of company in event execution in an extremely fast-paced environment.• Played a critical role in expanding the company outside of Ohio by traveling to Washington DC to promote the opening of the first locations outside the state. • Managed logistics and operations for a variety of events including festivals, weddings, private corporate outings, and more.

Frazeysburg, Oh

• Directed the Inbound & Receiving departments of the largest officially licensed sports retailer in the world to the most successful peak season in the company’s history, surpassing $9 billion in revenue. • Presided over between 40 and 150 associates at a time, removing barriers faced while also cultivating a positive work experience.• Calculated and set timely goals while utilizing creative ways to encourage my team to achieve them. Utilized strategic planning on both a long and short term basis to ensure all targets were not only met, but exceeded.

Niles, Il

• Matched customers with mobile devices and plans that best fit their needs. Serviced clients with existing contracts while also signing customers up for new plans.• Resolved issues with customers’ services and devices by working with carriers to come to a solution that satisfied their needs.

Columbus, Ohio Area

• Heightened community awareness of concerts and events for four of Columbus’ largest venues, with capacities of up to 5,000 people. • Collaborated with local businesses and established new, mutually beneficial relationships through street teaming efforts.