Brittany Smith Email & Phone Number

Denver, Colorado

As a Senior Executive Account Manager, I help manage relationships with our existing customers, while also helping them access more working capital for their business. My position requires creative thinking, resilience, and the ability to work not only with small business owners, but also with our partners.My job duties included the following responsibilities:* Serve as an enthusiast for OnDeck’s suite of products and financial tools* Manage a portfolio of existing clients and maintain continued contact with existing customer base* Respond to requests, introduce new products, and solve/refer problems and issues* Close renewal business consistently above quota* Understand market trends and competition within the lending space* Negotiate contracts for both partners and business owners* Prepare and analyze data to effectively strategize with partnersHighlights and accomplishments include the following:* Top tier of sales agents for 6 years* Presidents Club 2016, 2018, 2019, 2020* Over 400 positive client reviews on various social media platforms

Greater Denver Area

As an AVP, Small Business Specialist, and Relationship Banker for JPMorgan Chase, I am responsible for a high level of production and management. While working in the Cherry Creek area of Denver, I often had to deal with many high profile clients. My position demands a strong knowledge of sales, finance, relationship management and customer service in order to meet company goals at such a high level. Highlights and accomplishments include the following:* Top 10% in sales for the entire company - 2013* Top referrer for Merchant Services - 2013* 2013 National Achiever* Increase in small business relationships* Increase in small business balance and revenue In addition to these company specific achievements, my job duties yielded the following responsibility: * Proper relationship management between business/client and JPMorgan * Creation and implementation of sales strategy * Scheduled inbound and outbound sales calls + face to face meetings to foster relationship * Serve as primary point of contact for opening new business accounts * Management of prospective client base and development of strategy to expand target client market * Identify and administer cross selling opportunities to all clients

Denver

Customer service, sales and management all played a role in my tenure at this luxury hotel chain. As the retail supervisor, it was imperative to take a multifaceted approach to management, as my job including the following achievements and duties:* Exceeded all forecast sales goals * Managed all retail functions for hotel property including spa, restaurant and gift shop * Maintained a proper product mix throughout every location in order to maximize sales * Supervised retail staff * Monitored retail staff progress and productivity* Processed invoices for spa and retail departments* Spearheaded purchasing for spa and retail departments