Blessing Umanah Email & Phone Number

Lagos State, Nigeria

Lagos, Nigeria

Supervise all customer care activities which include receiving and processing sales orders via phone calls and online, issuing sales transaction invoices, ensuring prompt resolution of customer complaints, and verifying orders, including customer’s personal information and payment details. resolving escalated shipment issues and customer after-sales follow-up.Maintaining an accurate record of sales made on a daily basis.Manage dispatch companies, review delivery fees sheets and… Show more Supervise all customer care activities which include receiving and processing sales orders via phone calls and online, issuing sales transaction invoices, ensuring prompt resolution of customer complaints, and verifying orders, including customer’s personal information and payment details. resolving escalated shipment issues and customer after-sales follow-up.Maintaining an accurate record of sales made on a daily basis.Manage dispatch companies, review delivery fees sheets and resolve issues.Ensure prompt update of inventory positions on ecommerce platforms (flutterwave), fulfil orders, and transfer details to business system softwareEnsure confirmed payments, all expenses and non-sales inflow are received on the business system softwareManage and account for petty cash.Manage distributors and promptly resolve issues.Review and ensure completion of admin closing checklists.Organise staff meetings, and events and track special dates Show less

Lagos, Nigeria

Took inbound calls, dealt with questions efficiently and effectively and input data into ICT system.Escalated issues appropriately when needed.Worked efficiently with Customer Relationship Management tools such as salesforces, Live Chat, Seller Hub management application, and Order Management application.Delivered an excellent customer experience, helping customers choose the right product and/or service for their requirements after understanding their needs, up-sold and… Show more Took inbound calls, dealt with questions efficiently and effectively and input data into ICT system.Escalated issues appropriately when needed.Worked efficiently with Customer Relationship Management tools such as salesforces, Live Chat, Seller Hub management application, and Order Management application.Delivered an excellent customer experience, helping customers choose the right product and/or service for their requirements after understanding their needs, up-sold and cross-sold services and turned objections into sales opportunities Show less

Virtual Assistant

Higher National Diploma, Food Science And Technology