Blessing Ndukwe Email & Phone Number

Scotland, United Kingdom

London, United Kingdom

Accra, Greater Accra Region, Ghana

• Managed a high volume of customer inquiries through various channels, including phone, email, and chat, resolving issues promptly and ensuring a positive customer experience.• Demonstrated exceptional product knowledge and provided accurate information to customers, leading to a significant reduction in customer complaints by 20%.• Collaborated with the sales team to identify upselling opportunities, resulting in a 15% increase in sales and printing equipment leasing revenue within the first year.• Assisted in the development and implementation of a new customer feedback system, which improved overall customer satisfaction by 25% over two years.• Conducted customer service training sessions for new team members, resulting in enhanced team efficiency and improved customer interactions.• Consistently received positive feedback from customers for providing empathetic and efficient resolutions to their inquiries.

Lafia, Nasarawa State, Nigeria

• Provided excellent customer service to Access Bank customers via phone, email, and chat.• Resolved customer issues in a timely and efficient manner, ensuring a high level of customer satisfaction.• Upsold products and services to customers, contributing to increased sales revenue.• Implemented a new customer service initiative that improved customer satisfaction by 10%.• Recognized by the manager for outstanding contributions to the company.

Garki-Abuja

• Provided sales advice to customers on a range of news and telecommunications products and services.• Consistently exceeded sales targets by building strong relationships with customers.

Bachelor Of Business Administration - Bba, Human Resource Management, Second Class Honours (Upper Division)

Higher National Diploma, Mass Communication/Media Studies