Blessing Ponicsan Email & Phone Number

Parker, Colorado, United States

• Provided leadership and support to the GCI Business Billing to Cash Team - Responsibilities included invoice creation and validation, tariff rate validation, auditing, source documentation review, dispute resolution.
• Managed all Business billing through Oracle Billing modules & Netcracker to include Time and Labor, Materials, Projects, Wholesale (CABS), Business Telecom and USAC funded programs for Healthcare and Education entities.
• Partnered with Compliance, USAC Program & Revenue Assurance Teams to develop new processes that validate and lock down source documentation to validate billing in Smartsheets/Salesforce/Oracle and maintain SOX.

Englewood, CO

• Provided leadership and support to the COGS Billing Team - Responsibilities included invoice validation, expense allocation, inventory management, tariff rate validation, auditing, and dispute resolution of Carrier.
• Drove the audit and payables processes of telecom billing averaging 8,000 invoices for a total of $16 million dollars per month
• Collaborated with engineering and provisioning groups to increase inventory validation in Metasolv against billing in RazorSight resulting in a match rate of 96+%
• Teamed with Vendor Management and Carrier Relations to onboard new vendors and proactively eliminate front-end billing issues
• Partnered with Sales & Service Organizations to resolve disputed vendor billing while managing dispute and payment activity in SAM (Synchronoss Access Management)
• Utilized SAP Business Objects reporting to streamline accounting functions resulting in a 35% reduction of late payment fees across telecom invoicing

Englewood, CO

Highlands Ranch, CO

• Managed teams of 10 to 25 direct report, remote and contract employees supporting over $250 million dollars in total receivables for the Business, Carrier & Government accounts of the United States
• Partnered with Sales & Service Organizations to resolve customer billing disputes while reducing 90+ account delinquency by a minimum of 15% annually
• Streamlined Operations in order to meet departmental objectives by continually seeking and implementing methods to conduct business in an automated fashion; participated in UAT testing of proposed enhancements.
• Managed local personnel needs to meet the requirements of the growing business by implementing and managing a contingent workforce consisting of two teams each led by a Unit Manager
• Successfully managed the site to site transition of 1,500 Business, Carrier and Government accounts over the course of six months; provided training and ongoing support in order to eliminate negative customer impact
• Conducted monthly and yearly performance evaluations of all personnel and provided ongoing feedback in order to maximize performance

Highlands Ranch, CO

• Managed $10 million dollar customer account base for the southern and eastern regions of the United States
• Successfully managed all aspects of Customer Financial Services to include call and account escalations, billing problem resolution, reduction of account delinquencies, credit processes, journal voucher entries.
• Demonstrated a high priority focus on customer service, both internally and externally
• Displayed consistent ability to meet and exceed monthly aging reduction goals of 5% MOM and quality assurance standards of 95% or better
• Volunteered to organize quarterly team building functions and served as new hire trainer/mentor for a team of 10 employees
• Promoted from Analyst III to Supervisor - July 2003

Mba, Entrepreneurship/Entrepreneurial Studies

3.65 GPA

Pmp Certification Prep, Project Management

Green Belt Certification, Lean Six Sigma

Bs, Human Resource Management

3.1 GPA

Aas, Business Administration

3.86 GPA