Blessing Ponicsan Email & Phone Number

Parker, Colorado, United States

• Provided leadership and support to the GCI Business Billing to Cash Team - Responsibilities included invoice creation and validation, tariff rate validation, auditing, source documentation review, dispute resolution, and collections/payment reconciliations• Managed all Business billing through Oracle Billing modules & Netcracker to include Time and Labor, Materials, Projects, Wholesale (CABS), Business Telecom and USAC funded programs for Healthcare and Education entities in rural Alaska • Partnered with Compliance, USAC Program & Revenue Assurance Teams to develop new processes that validate and lock down source documentation to validate billing in Smartsheets/Salesforce/Oracle and maintain SOX compliance guidelines

Englewood, Co

• Provided leadership and support to the COGS Billing Team - Responsibilities included invoice validation, expense allocation, inventory management, tariff rate validation, auditing, and dispute resolution of Carrier billed accounts• Drove the audit and payables processes of telecom billing averaging 8,000 invoices for a total of $16 million dollars per month• Collaborated with engineering and provisioning groups to increase inventory validation in Metasolv against billing in RazorSight resulting in a match rate of 96+%• Teamed with Vendor Management and Carrier Relations to onboard new vendors and proactively eliminate front-end billing issues • Partnered with Sales & Service Organizations to resolve disputed vendor billing while managing dispute and payment activity in SAM (Synchronoss Access Management)• Utilized SAP Business Objects reporting to streamline accounting functions resulting in a 35% reduction of late payment fees across telecom invoicing• Successfully managed the establishment of new vendors averaging 150 accounts per month to include expense allocation of accounts and coordination of AP set up in Oracle

Englewood, Co

Highlands Ranch, Co

• Managed teams of 10 to 25 direct report, remote and contract employees supporting over $250 million dollars in total receivables for the Business, Carrier & Government accounts of the United States• Partnered with Sales & Service Organizations to resolve customer billing disputes while reducing 90+ account delinquency by a minimum of 15% annually• Streamlined Operations in order to meet departmental objectives by continually seeking and implementing methods to conduct business in an automated fashion; participated in UAT testing of proposed enhancements, averaging 2-3 per quarter• Managed local personnel needs to meet the requirements of the growing business by implementing and managing a contingent workforce consisting of two teams each led by a Unit Manager• Successfully managed the site to site transition of 1,500 Business, Carrier and Government accounts over the course of six months; provided training and ongoing support in order to eliminate negative customer impact• Conducted monthly and yearly performance evaluations of all personnel and provided ongoing feedback in order to maximize performance • Finance Diversity Council & Community Action Team Member (2005-2008)

Highlands Ranch, Co

• Managed $10 million dollar customer account base for the southern and eastern regions of the United States• Successfully managed all aspects of Customer Financial Services to include call and account escalations, billing problem resolution, reduction of account delinquencies, credit processes, journal voucher entries, posting and allocation of credits at the sub ledger levels, bankruptcy write offs, contract reviews and research, account negotiations, account settlements, and third-party collection agency placements• Demonstrated a high priority focus on customer service, both internally and externally• Displayed consistent ability to meet and exceed monthly aging reduction goals of 5% MOM and quality assurance standards of 95% or better• Volunteered to organize quarterly team building functions and served as new hire trainer/mentor for a team of 10 employees • Promoted from Analyst III to Supervisor - July 2003

Mba, Entrepreneurship/Entrepreneurial Studies

3.65 GPA

Pmp Certification Prep, Project Management

Green Belt Certification, Lean Six Sigma

Bs, Human Resource Management

3.1 GPA

Aas, Business Administration

3.86 GPA