Matt Blind Email & Phone Number

St. Louis, Mo, Us

St. Louis, Mo, Us

Irving, Texas, Us

ResponsibilitiesWork closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiativesManage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiativesIdentify key requirements for cross-functional teams and external vendorsDevelop and manage budget for projects and be accountable for delivering against established business goals/objectivesWork with other program managers to identify risks and opportunities across multiple projects within the departmentAnalyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholdersCurrent Focus: Program Management of Cybersecurity Maturation Model Certification (CMMC) initiatives and compliance.

Saint Louis, Mo, Us

Lead multiple cross-functional IT projects and strategic initiatives supporting M&A activity, IT infrastructure, IT security, integrations, operations, and continual service improvement. Ability to lead and build relationships with a wide range of IT personnel and Stakeholders. Collaborate with the business and functional teams to define project scope and all required deliverables, activities, activity sequence, Work Break-down Structure (WBS), and work estimates to create a framework for the project scheduleManage all aspects of the project including the plan, resources, dependencies, change management, and budget utilizing internal project management toolsUnderstand and integrate all aspects of change management into each project to proactively manage the change for customers and stakeholdersWork with stakeholders to prioritize and determine the project's acceptance criteria/critical success factors and manage stakeholder expectations throughout the projectMeasure progress and monitor performance (overall, scope, schedule, costs, quality)Successful projects include Data Center Expansions, Data Center Cloud Migrations, SaaS Application implementations, Cross-platform application Integrations, along with extensive operations support and escalations.

Saint Louis, Mo, Us

Lead the design, build, test and maintain enablers of business processes, including technology and process solutions with a focus on high complexity, “family” of business service solutions within the ServiceNow platform.Responsible for the entire implementation processDrive definition of business need, responsible for overall solution design, build and test, root cause analysis, and advanced performance tuning for complex business processes and functionality Responsible for identifying the need, defining and implementing improvements in the methods, standards and processes to better enable working in teams and constructing enterprise applicationsConsult with users to identify current operating procedures and to clarify program objectives.

Saint Louis, Mo, Us

Manage day to day Problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures. Responsibilities include the following:* Analysis and reporting of incident trend data to identify and eliminate root causes* Initiate actions to fix potential interruptions to service identified during proactive and trending analysis of the IS infrastructure.* Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.* Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.* Facilitating and coordinating technical meetings* Leading and facilitating post mortem investigations into high impact incidents* Managing root cause analysis between technical teams* Production of statistics and reports to demonstrate performance of the Problem Management process.

Maryland Heights, Missouri, Us

Responsible for coordination and implementation of IT Service Management projects which include Incident Management, Problem Management, Knowledge Management, and Major Incident Process within the IT organization. Manage day to day Problem investigations from start to finish by facilitating root cause investigations and managing the implementation of corrective and preventative measures. Responsibilities include the following:* Initiate and plan process improvements within IT Service Management* Groom and execute strategic IT Service Management projects* Analysis and reporting of incident trend data to identify and eliminate root causes* Initiate actions to fix potential interruptions to service identified during proactive and trending analysis of the IS infrastructure.* Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.* Diagnosis of faults and determining whether new incidents are related to known errors or existing problem records.* Facilitating and coordinating technical meetings* Leading and facilitating post mortem investigations into high impact incidents* Managing root cause analysis between technical teams* Production of statistics and reports to demonstrate performance of the Problem Management process.* Participate in development of Service Management software (ServiceNow) using Agile methodsAgile Team Coach* Lead Service Management team in adopting and improving Agile methods and practice* Facilitate daily stand-up meetings * Facilitate bi-weekly retrospective meetingsTeam Lead (Global Service Desk) February 2013 - July 2014

Maryland Heights, Missouri, Us

• Provide guidance and direction to the Global Service Desk (GSD) Team members inmatters of customer service, processes and procedures.• Provide for the growth and development of team members in both technical and non-technicalareas as it relates to their job duties and future development• Provide regular and consistent feedback to the team in matters relating to team/individual performance and growth.• Work in conjunction with the department manager to set goals and track performance ofthe team using existing performance metrics.• Facilitate/provide feedback to team members on issues such as customer service,communication, and technical skills, in order to enhance the quality of support delivered.• Provide innovations through process creation or revision, solution formulation andimplementation• Serve as a technical escalation point• Coordinate Bullpen meetings and conduct ad-hoc or scheduled discussions with L1 & L2resources• Serve as GSD point of contact for strategic projects within IT and bring back relevantinformation and training to the GSD team.

Maryland Heights, Missouri, Us

Bachelor Of Science - Bs, Information Technology

Fire Science/Fire-Fighting

Diploma, Computer/Information Technology Administration And Management

Education record