Brandon Welch Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

- Oversee a diverse portfolio of properties in the greater Atlanta area, optimizing revenue generation through effective financial analysis.- Coordinate parking operations for over 20 different leases, optimizing revenue generation and ensuring efficient space allocation.- Create comprehensive parking proposals with innovative strategies to attract and retain clients, resulting in increased partnerships. - Conduct rate surveys to stay competitive, aligning pricing strategies with industry standards and customer expectations.Analyze key performance indicators (KPIs), such as revenue, cost of sales, expenses, and capital expenditures to identify trends and inform decision-making.- Develop financial models and conduct analyses to support budgeting/forecasting and strategic initiatives for parking operations.

Atlanta, Ga, United States

- Successfully managed a team of parking attendants and support staff, overseeing all aspects of their performance, including hiring, training, scheduling, and performance management. Through effective leadership, I have consistently ensured the delivery of high-quality customer service.- Maintain strong relationships with clients, addressing their parking needs and concerns. Work closely with clients to tailor parking solutions, ensuring client satisfaction and retention.- Manage budgets, expenses, and revenue associated with parking operations. This involves cost control, pricing strategies, and financial reporting to maintain profitability and efficiency.- Ensure that parking operations adhere to safety regulations and compliance standards. Implement safety protocols, manage permits, and address any legal or regulatory issues that may arise, prioritizing the safety of customers and staff.

Greater Atlanta Area

- Assist in overseeing day-to-day parking operations. Ensuring that parking facilities are efficiently staffed, that equipment is well-maintained, and that customer service standards are met.- Assist the Operations Manager on management related activities such as management and statistical reporting.- Ensuring a positive customer experience is a priority in the parking industry. Help in maintaining high levels of customer satisfaction by addressing customer inquiries, complaints, and feedback.

Carrollton, Georgia, United States

- Demonstrated excellent communication skills in resolving product-related issues and reducing customer complaints by 7%.- Proactively troubleshooted shortages and overages, ensuring adequate inventory levels and supporting quality control efforts.- Acted as a liaison between customers and cross-functional teams, relaying customer feedback to - Contributed to winning store of the year in 2017 from receiving highly rated customer service reviews- Employee of the month July 2017 & Jan 2018