Brian Cassidy Email & Phone Number

Columbus, Ohio, United States

A Training Coordinator is a key member of the Learning and Development team within Patient Support Center. A Training Coordinator helps prioritize and organize learning and development initiatives for our HubExpress Training Team. The Training Coordinator is an organized, resilient team member who brings a wealth of business knowledge and project centered experience to the team. Those in this role are self-motivated and results-driven individuals who acts with integrity and humility. The job content varies daily as the team and program change to meet business needs.

Functional KnowledgeTo thrive on the Patient Services team, it is critical to have a strong understanding of CoverMyMeds, our processes, not only within our vertical, but the company as a whole, our users, and the healthcare industry. A willingness to learn and build relationships within and across teams at CoverMyMeds is important and top employees show an ability to adapt and engage over the course of the year. The team members eagerness to learn and grow is never in question.Critical ThinkingOften times, we are presented with complex user-related issues, requiring an attention to detail and strong problem-solving skills. High-performing team members can differentiate when to utilize all available resources, and escalate issues appropriately. They have stayed current with changes in our processes and workflows, so they can efficiently assist our users.Leadership, Development & FeedbackTeam members are able to take ownership of their professional development by setting goals that are specific, measurable, achievable, relevant and time-based and are constantly taking steps to achieve these goals. Organizational EffectivenessThe goal is to focus on being productive, while avoiding filling time with work that has minimal benefit to both you and the company. Productive team members actively set and seek priorities, rather than waiting to be told what to do next. Each day you should show up prepared and ready to assist our users.

Columbus, Ohio Area

Collaborated constantly with project managers to manage multiple projects and prioritize assignments in a superlative, fast-paced environment. Corresponded with technical experts and vendors to leverage their resources and deliver the highest-quality products to our clients.Filled in a vacant role for four months as the inspector onsite for construction of a new sewer tunnel. I independently supervised contractors during the night shift for quality assurance and adherence to safety procedures. I reported daily updates of overall progress or issues to the construction management team.Designed rehabilitation of an $8M intake structure and low head dam for City of Columbus water treatment plant. Designed expansion of $4M pump station and utility upgrades for City of Springfield wastewater treatment plant.

Columbus, Ohio Area

Worked with my professor and his PhD students to gather field data for research projects focusing on climate change. Maintained five outdoor sampling sites across Ohio, West Virginia and Michigan for a period of 7 months. Improved efficiency by standardizing the sampling equipment and processes of routine field work.

Columbus, Ohio

Assisted project engineers with construction management of the $400M North Residential District Transformation project. Supervised contractors to ensure compliance with construction documents, engineer’s instructions, Ohio State University policies, and OSHA safety requirements.Served as the assistant to one of the project directors and maintained his schedule, developed presentations, and attended meetings with university executives and contractors regarding active projects and business development. Supported the office management team and performed various office administration work.

Dayton, Ohio Area

Maintained the landscape and public facilities for municipal buildings and parks. Interacted daily with the public and local government officials. Coordinated with the city’s administration and external organizations to facilitate events that occurred in the parks.

Dayton, Ohio Area

Provided exceptional customer service and technical expertise in a local, family-owned business.Managed the store during weeknights and Sundays without additional management; instructed a team of young employees on business operations, maintenance, finances, and customer service.