Benjamin Mccarty Email & Phone Number

Laurel, MD, US

Upper Marlboro, Maryland, United States

As a Data Operations Specialist, I lead the modernization of operational workflows at The Jaklitsch Law Group, a premier firm specializing in medical malpractice and personal injury. My role focuses on transitioning the organization from manual, paper-based processes to a fully digitized environment.Key Contributions:💻 Digital Transformation: Implementing.

Towson, Maryland, United States

Towson, Maryland, United States

Towson, Maryland, United States

• 🛎 𝗗𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁 𝗛𝗲𝗮𝗱 𝗱𝘂𝗿𝗶𝗻𝗴 𝗖𝗢𝗩𝗜𝗗-𝟭𝟵; 𝘀𝘁𝗮𝗯𝗶𝗹𝗶𝘇𝗲𝗱, 𝘀𝘁𝗿𝗲𝗻𝗴𝘁𝗵𝗲𝗻𝗲𝗱 𝗱𝗲𝗽𝘁. 𝗮𝗳𝘁𝗲𝗿 𝗺𝗮𝗷𝗼𝗿 𝗱𝗿𝗼𝗽 𝗶𝗻 𝗱𝗲𝗺𝗮𝗻𝗱 𝗮𝗻𝗱 𝘀𝘁𝗮𝗳𝗳 𝗿𝗲𝗱𝘂𝗰𝘁𝗶𝗼𝗻𝘀.
• Designed, implemented new hire training program for onboarding Front Desk staff; program shared with, and adopted by, other hotels within franchise company.
• Project lead for upgraded mobile key systems: performed on-site software, tech upgrades; trained ten staff members; evaluated performance and retrained as needed.
• Headed interdepartmental review/revision of billing procedures to improve billing accuracy and simplify setup for new groups and accounts.

Baltimore, Maryland Area

• 🧰 𝗔𝘂𝘁𝗼𝗺𝗮𝘁𝗲𝗱 𝗽𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝘀𝘆𝘀𝘁𝗲𝗺 𝘁𝗼𝗼𝗹𝘀 𝘁𝗼 𝗶𝗻𝗰𝗿𝗲𝗮𝘀𝗲 𝗼𝘃𝗲𝗿𝗮𝗹𝗹 𝗽𝗿𝗼𝗳𝗶𝘁𝗮𝗯𝗶𝗹𝗶𝘁𝘆.
• Further enhanced parking system to increase parking revenue by ~$5,000/mo.
• Improved billing accuracy to reduce daily sales outstanding and accounting errors.
• Trained 20 staff to decrease unresolved/uncollectable balances by ~$3,000/mo.
• Implemented pre-arrival planning LSOPs to identify, meet, and exceed stay expectations.

Towson, MD

• 🛠 𝗦𝘁𝗮𝗯𝗶𝗹𝗶𝘇𝗲𝗱 𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁 𝗮𝘀 𝗜𝗻𝘁𝗲𝗿𝗶𝗺 𝗙𝗿𝗼𝗻𝘁 𝗢𝗳𝗳𝗶𝗰𝗲 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 (𝟲 𝗺𝗼.) 𝗱𝘂𝗿𝗶𝗻𝗴 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗰𝗵𝗮𝗻𝗴𝗲𝘀.
• Designed, implemented procedures to increase monthly parking revenue by ~$40,000
• Assistant Project Lead: Starwood/Marriott changeover - trained 25 staff on new reservations, accounting, and property management software.
• Supervised, managed Front Desk agents, Bellmen, and PBX/AYS agents

Baltimore, Maryland Area

• 🏨 𝗗𝘂𝗮𝗹 𝗦𝗮𝗹𝗲𝘀/𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗿𝗼𝗹𝗲 𝗺𝗮𝗻𝗮𝗴𝗶𝗻𝗴 𝗴𝗿𝗼𝘂𝗽 𝘀𝘁𝗮𝘆𝘀/𝗼𝗻-𝘀𝗶𝘁𝗲 𝗲𝘃𝗲𝗻𝘁𝘀 𝗮𝗻𝗱 𝗙𝗿𝗼𝗻𝘁 𝗗𝗲𝘀𝗸.
• Directed weekly manager meetings to review incoming groups and coordinate departments
• Sold group and event contracts in collaboration with Sales Director
• Directed and supported staff during group stays and events
• Reviewed all A/R accounts with GM, sent monthly invoicing and followed-up on overdue accounts

Pittsburgh, PA

• 🌃 𝗗𝘂𝗮𝗹-𝗣𝗿𝗼𝗽𝗲𝗿𝘁𝘆 𝗡𝗶𝗴𝗵𝘁 𝗔𝘂𝗱𝗶𝘁𝗼𝗿: 𝗥𝗲𝘀𝗶𝗱𝗲𝗻𝗰𝗲 𝗜𝗻𝗻 𝗮𝗻𝗱 𝗦𝗽𝗿𝗶𝗻𝗴𝗛𝗶𝗹𝗹 𝗦𝘂𝗶𝘁𝗲𝘀
• Reviewed and confirmed daily guest billing and Front Desk cashiering.
• Analyzed revenue reports and communicated daily statistics.
• Cross-trained on Front Desk/night audit and breakfast services.

Pittsburgh, Pennsylvania, United States

• 👨‍💼 𝗖𝗿𝗼𝘀𝘀-𝘁𝗿𝗮𝗶𝗻𝗲𝗱 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝗱𝗮𝘆𝘁𝗶𝗺𝗲 𝗼𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀 𝗮𝗻𝗱 𝗻𝗶𝗴𝗵𝘁 𝗮𝘂𝗱𝗶𝘁 𝗿𝗼𝗹𝗲𝘀
• Analyzed daily reports to prepare for guest stays
• Calculated and processed weekly billing for long-term stays
• Trained 5 staff members on Front Desk day-to-day operations

Pittsburgh, Pennsylvania, United States

• 📚 𝗠𝘂𝗹𝘁𝗶-𝗱𝗲𝗽𝗮𝗿𝘁𝗺𝗲𝗻𝘁𝗮𝗹 𝗦𝘁𝘂𝗱𝗲𝗻𝘁 𝗟𝗶𝗯𝗿𝗮𝗿𝗶𝗮𝗻 𝗮𝘁 𝗺𝗮𝗶𝗻 𝗰𝗮𝗺𝗽𝘂𝘀 𝗹𝗶𝗯𝗿𝗮𝗿𝘆
• Cross-trained at Circulation Desk, Stacks departments
• Assisted patrons by answering questions; searching for items; and giving directions
• Located requested items via digital catalog and on shelves
• Processed book check-out/returns

Ohiopyle, Pennsylvania, United States

• ⛺ 𝗦𝗲𝗮𝘀𝗼𝗻𝗮𝗹 𝗼𝘂𝘁𝗱𝗼𝗼𝗿 𝗿𝗲𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻 𝗲𝗾𝘂𝗶𝗽𝗺𝗲𝗻𝘁 𝘀𝗮𝗹𝗲𝘀 𝗮𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗲 𝗳𝗼𝗿 𝘁𝗵𝗿𝗲𝗲 𝗰𝗼𝗻𝘀𝗲𝗰𝘂𝘁𝗶𝘃𝗲 𝘆𝗲𝗮𝗿𝘀
• Generated and reported daily sales data
• Recommended products to customers based on interests and purchases
• Trained 3 salespeople

Data Science

🖥 Intensive Data Science boot camp covering: 𝗣𝘆𝘁𝗵𝗼𝗻 𝗽𝗿𝗼𝗴𝗿𝗮𝗺𝗺𝗶𝗻𝗴; 𝗱𝗮𝘁𝗮 𝗮𝗻𝗮𝗹𝘆𝘀𝗶𝘀 𝗮𝗻𝗱 𝘃𝗶𝘀𝘂𝗮𝗹𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀; 𝘀𝘁𝗮𝘁𝗶𝘀𝘁𝗶𝗰𝘀; 𝗺𝗮𝗰𝗵𝗶𝗻𝗲 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴; 𝗮𝗻𝗱.

Computer And Information Sciences And Support Services

Activities and Societies: Rainbow Alliance Executive Assistant (Spring 2012)📜 Pursued Bachelor of Science in Information Science with 60.

Non-Degree Student

Completed "Intro to Ethics" and "Contemporary Political Ideologies" classes during high school senior year.

Non-Degree Student

Earned college credits during high school - courses included Trigonometry and Physics.

Non-Degree Program, Data Science

Activities and Societies: N/AImmersive Data Science Bootcamp with emphasis on data analysis, engineering, statistical computing.