Brian Milhizer, Aws Cloud Practitioner, Ethical Hacker Email & Phone Number

Seattle, Washington, US

Addison, Texas, US

• Achieved a record-breaking customer onboarding time, completing it 30% faster than the competing solution. This led to the displacement of the competitor and secured two expansions, including increased usage and the.
• Transformed the customer experience by spearheading the transition from a technical account management model to a customer success model, driving exceptional customer satisfaction and retention rates.
• Managed a $27 million portfolio of six enterprise customers, achieving 100% renewal and retaining three at-risk customers through targeted account management and value-based engagement strategies.

San Jose, California, US

• Proactively identified 14 new opportunities in different business units across 5 account bases, meeting and exceeding all sales, profitability targets, and KPI’s set by the company; deployed on-time and recognized ROI..
• Implemented process improvements and demonstrated value to the customer by proactively identifying and resolving technical issues, resulting in increased customer satisfaction and retention for McAfee's enterprise.
• Onboarded McAfee’s largest new customer for their cloud offering and achieved the highest NPS score.

• Drove change and innovation, and implemented best practices and continuous improvement within the customer success team, improving account handling consistency and effectiveness, and NPS scores.
• Served as a customer advocate with in-depth knowledge of customer service principles, integrating all internal and external resources to achieve high levels of customer satisfaction and retention on a monthly.
• Developed and executed customer success plans, including risk mitigation strategies and action plans, to align customer goals and objectives with the company's strategy and roadmap, resulting in increased value and.

• Developed and executed a comprehensive Customer Success strategy, resulting in successful onboarding and retention of key accounts.
• Led the entire customer journey from pre-sales to post-sales, fostering a company-wide culture of customer-centricity and regularly conducting business reviews with clients.
• Achieved significant new business growth with three firms and maintained a 100% retention rate for the existing portfolio, surpassing all customer expectations and internal performance metrics.

Sunnyvale, California, US

• Developed and executed a comprehensive Customer Success strategy, resulting in a 22% increase in annual revenue and 100% retention rate of existing customer base.
• Secured over $1.65M in new business opportunities by offering expert guidance and support to the customer success team, and performed health checks to identify areas of improvement.
• Continuously improved productivity and workflow efficiency by analyzing and implementing changes to customer success management metrics and processes, utilizing deep understanding of customer needs and company offerings.

Tokyo, Japan, JP

• Led and managed the technical relationship for a portfolio of 7 high-profile accounts in the Financial and Healthcare industries, providing expert knowledge and guidance on Trend Micro best practices and effectively.
• Developed and executed a comprehensive review process that enhanced customer satisfaction and streamlined the onboarding process for Trend Micro.
• Proactively drove the successful adoption and utilization of key business features to maximize value for prospects and customers throughout the integration and implementation process.

Waltham, MA, US

• Dynatrace (formerly Keynote®) is the global leader in Internet and mobile cloud testing & monitoring. The company maintains the world’s largest on-demand performance monitoring and testing infrastructure for Web and.
• Achieved zero loss in revenue and maintained high customer satisfaction scores during relocation of California operations to Texas by hiring and on-boarding new personnel within an aggressive 30 day timeline; also.
• Saved relationship with customer having technical issues, by actively listening to concerns and providing timely solutions; also resulted in department-wide initiative to identify customer needs and set realistic.
• Managed Keynote Red Alert’s top customer base (including MBNA, ZDNET, Sabre, IBM, Johnson and Johnson) both in a technical capacity as well as through direct client consultation.

San Jose, California, US

Focused on innovation and quality, Logitech designs personal peripherals to help people enjoy a better experience with the digital world. We started in 1981 with mice, which (new at the time) provided a more intuitive way of interacting with a personal computer. We became the worldwide leader in computer mice, and have reinvented the mouse in dozens of.

Education record

General Studies