Playing a pivotal role in optimising the intersection of Engineering, Product and Customer Success, I am responsible for ensuring the product is equipped to scale and grow consistently, with minimum friction. Supporting Product and Engineering in driving alignment between both the team and dependant teams / stakeholders. I partner with the product team to transform any data chaos into data-enablement, helping the product management team make informed decisions based purely on data. I strive to… Show more Playing a pivotal role in optimising the intersection of Engineering, Product and Customer Success, I am responsible for ensuring the product is equipped to scale and grow consistently, with minimum friction. Supporting Product and Engineering in driving alignment between both the team and dependant teams / stakeholders. I partner with the product team to transform any data chaos into data-enablement, helping the product management team make informed decisions based purely on data. I strive to ensure the voice of the team is always heard in terms of team communications and maintenance upgrades. As the platform grows and teams look to us for more and more integration, I help manage that onboarding, to ensure documentation exists, is accurate, relevant, and sufficient for them to do their jobs. I am also the point of contact for new team members to support them in their on-boarding. I am also the point of contact from within the team to customer-facing teams, such as customer success and support, ensuring they have the right amount of knowledge to support the product, and to know what to do when something goes wrong.In order to do all of this, I am empathetic, focused on data, embrace rigor, am flexible, and a strong communicator, trustworthy, customer centric and a strong collaborator. I am opinionated on architecture, truly understand and have strong insights across our entire tech stack, and am able to support our teams and the business. Show less

- Responsible for the budget, strategy, roadmap, and feature definition for API services for 14 West Technology Solutions. - Manage Agile product development team to facilitate the development and implementation of API services following product strategies consistent with the corporate vision of 14 West. - Collect and analyze feedback from customers, stakeholders, and other teams to shape the requirements, features, and plan for the direction of development of new and innovative product… Show more - Responsible for the budget, strategy, roadmap, and feature definition for API services for 14 West Technology Solutions. - Manage Agile product development team to facilitate the development and implementation of API services following product strategies consistent with the corporate vision of 14 West. - Collect and analyze feedback from customers, stakeholders, and other teams to shape the requirements, features, and plan for the direction of development of new and innovative product to replace current Legacy offerings. - Identify areas for improvement and create strategic roadmaps to help drive adoption of the product and develop innovative new features in modern technologies. - Oversee QA engineers to create automated QA test framework. - Serve as subject matter expert for the API services offerings. Show less

Responsible for setting, prioritizing, and evaluating the work generated by a software team in order to ensure impeccable features and functionality of the product following the vision of the Product Manager.

• Managed 10-18 projects at any given time, spanning between 1-4 different product teams both within the organization and within vendor groups, which included resource planning and allocation, and facilitating and coordinating efforts to develop new solutions between product groups• Performed Scrum Master duties for two development teams running on two-week sprints, lead weekly planning and retrospective meetings, daily stand-ups, backlog maintenance, long-term project planning, and acted… Show more • Managed 10-18 projects at any given time, spanning between 1-4 different product teams both within the organization and within vendor groups, which included resource planning and allocation, and facilitating and coordinating efforts to develop new solutions between product groups• Performed Scrum Master duties for two development teams running on two-week sprints, lead weekly planning and retrospective meetings, daily stand-ups, backlog maintenance, long-term project planning, and acted as a liaison between the development team, management, and the client requesting the project. Show less

Assisted in the implementation of new features and systems within Publishing Services and their clients.

Supported the systems of Publishing Services both internally withing Publishing Services, and externally with their clients.

Trained new-hire and continuing education classes of an average of 15 people on the systems clients, and products of the contact center.

Supervised a team averaging 12 Customer Care agents in a contact center environment.

Started at the bottom to learn the business from the ground up, selling products and subscriptions in an incoming call center environment. Supported the customers of the Agora companies.

Technical, systems, and sales support and marketing for a software company specializing in Mobile Route Distribution and Route Accounting software. Actively participated in the on-boarding of new customers, supporting current customers, sales requests, and acquisition of new customers.