Hired on a contract basis to support Mayo Division of Engineering projects.Wrote, edited, and proofread publications, clinical SOPs, brochures, manuals, design documents, reports, and web content with the aim of bringing visibility to the mission of the Division of Engineering. Contributed to the accuracy and credibility of documents written by Division of Engineering staff for both internal and external audiences.Worked cross-functionally with project stakeholders (engineers, physicians, support staff) to discuss requirements and style for documentation projects.Ensured compliance with client publication and brand standards.Maintained versioning control in SOLIDWORKS PDM database.Used Microsoft Teams to manage project workflow and collaboration.

Served as remote technical writer, tasked with creating from-scratch documentation to support dozens of new Vive Health product rollouts. Worked directly with product engineers and specialists to create highly effective technical instruction.Managed project workflow using Atlassian Trello.

Technical Writer in the Cardiac Rhythm Management division. Used PTC Arbortext and Adobe InDesign to author instructional materials including, but not limited to, IFUs, patient manuals, clinician's manuals, product labeling, packaging artwork, and heavily controlled product labeling for medical devices. Used PTC Windchill 9 and 10 CMS to manage content and project workflow. Navigated the requirements of labeling that must be written with localization and translation in mind, for products destined to be sold globally. Attention to strict FDA regulation, ISO standards, and internal protocols as they relate to printed content. Reviewed medical device labeling redlines and regulatory submission label samples against labeling development input documentation, MDR regulations checklist, and other internal or external requirements.

Created, updated, and edited operator, installation, service, and parts manuals using Interleaf/BroadVision QuickSilver XML Editor and SaaS-based DocZone Dita Publisher. Worked on the Value Package Introduction team to support new products entering the market. Represented the Service Information department as lead writer, managing project requirements through the different stages of product introduction.Managed Engineering Change Order (ECO) process and translation process for all projects. Processed engineering drawings using Adobe Illustrator and Corel Designer.Worked on the Value Package Change team, specializing in improving existing documentation.Served as Quick Serve Online (Cummins’ Customer Response Management system) Administrator for the Service Information department, fielding various internal and external customer requests concerning Cummins Power Generation documentation. Led the performance turnaround of the Quick Serve Online CRM system, cutting customer request fulfillment time from 20+ days to 1 day.

• Wrote articles for TCI Business Capital websites with company SEO efforts at the forefront.• Researched and wrote knowledgeably on a broad range of topics including oilfield services and equipment, over-the-road trucking, factoring and financial services. • Leveraged writing, editing, and research skills to produce high-quality, customer-facing, SEO optimized content. • Helped to significantly boost TCI Business Capital’s presence in search engine results.

• Hired on a contract basis to develop company SOPs for the Filtration, Pipeline, and Well Testing divisions.• Worked alongside project managers, engineers, and oilfield crew members to develop content for the SOPs. • Led the transition from Microsoft Word to MadCap Flare V8.

• Worked on several Federal Aviation Administration (FAA) approved and accepted manuals.• Converted multiple operations manuals from Adobe FrameMaker and MS Word to Arbortext XML.• Edited manuals for various departments using Adobe FrameMaker 7.2, 8.0, Arbortext XML Editor, and TechSmith Snagit 10.• Acted as chief liaison between writers and subject matter experts (SMEs) to communicate information for several interdepartmental projects.• Performed usability testing for the Citrix-based TRAX Maintenance software.• Performed content management and version control within the Arbortext Content Manager and the company intranet.

• Worked alongside engineers and other SMEs to create high-quality machinery maintenance and operation instructions focused on an engineering audience.• Created documentation targeting factory laborers describing the proper use of machinery with an emphasis on safety and efficiency.• Used Adobe FrameMaker and Photoshop to produce quick reference guides for machinery.• Drafted a business proposal template for the Sales Engineering Team.• Performed content management and version control within the company Microsoft SharePoint website.

• Involved in all editorial aspects of various projects, including designing, writing, revising, editing copy, researching, and fact-checking.• Gained experience in photo management, which included both taking photos and choosing professional photos for print.• Excelled at working in a fast-paced environment under tight deadlines.• Provided general maintenance for the company website.