Bo Armstrong Email & Phone Number

Spartanburg, South Carolina, United States

Spartanburg, South Carolina, United States

Spartanburg, South Carolina, United States

Information Technology Support and Consulting

Greenville, South Carolina, United States

• Developed high-level corporate IT policies and procedures including Acceptable Use, Hardware, Security, Business Continuity, and Disaster Recovery. Including Incident Response Plan.
• Managed/Implemented multiple projects including Phone system migration to Microsoft Voice, complete physical network overhaul including Firewall, Router, Switches and Wireless.
• Managed Microsoft Azure and 365 Environment (Teams, SharePoint, Exchange, Security) and licensing
• Developed/Implemented Device Management and Group Policies.
• Supported local and remote end-users.
• Implemented and Managed VDR for document security

Performed High Level Assessment of business IT policy including wired/wireless network, security, data and user policy. Provided documentation of findings and recommendations for moving forward working more remotely.

Spartanburg, South Carolina

-Analyze, design, recommend, support and implement hotel technologies for major brands and geographically dispersed portfolio of hotels-Provide IT expertise and support to key stakeholders including Development, Operations and Owners including analysis and support in the areas of networking, desktop, telecommunications, A/V, security, Point-Of-Sale, and.

Spartanburg, South Carolina

-Developed/Managed hotel technology team-Implemented/Managed first IT help desk for company-Lead technology transition team for 5+ hotel management takeovers across the country-Lead/Managed technology development of 5+ new hotels across the country from cabling design to implementation of all systems

Spartanburg, South Carolina

• Lead technology transition of an Aloft hotel management additionSupport 40+ hotels consisting of Marriott, Hilton, Hyatt and Starwood brands nationwide.Support consists of the following systems:
• PBX/Voicemail, Call Accounting, PMS, Key Systems, Security Systems, POS, Energy Management Systems, Music Systems, A/V systems, CATV systems, Wireless networks, Time Clocks, Server Environments.
• Managed 10+ Avaya IP Office phone systems

Spartanburg, SC

• Project Management/Coordination and on-site installation support services for 2 Hotel Openings:-Springhill Suites by Marriott
• Guest/Hotel network
• PBX/VM/CA systems
• CATV
• Lobby PCs/Uniguest
• Background Music

Greenville, South Carolina Area

• Support 40+ hotels consisting of Marriott, Hilton, Hyatt and Starwood brands nationwide.Support consists of the following systems:
• PBX/Voicemail, Call Accounting, PMS, Key Systems, Security Systems, POS, Energy Management Systems, Music Systems, A/V systems, CATV systems, Wireless networks, Time Clocks, Server Environments.
• Develop and Maintain vendor relationships nationwide
• Managed 5 PMS conversions at Hyatt Hotels to new Opera Express System
• Oversaw the implementation of Marriott’s new Global Property Network Standards across all of our Marriott hotels
• Oversaw the implementation of Marriott’s new Global Property Point-of-Sale Standards

Greenville, South Carolina Area

• Consulted with Customers on resolving numerous device connectivity issues around the country and assist with plans for Disaster Recovery and Business Continuity
• Citrix consulting for customer with new Citrix XenDesktop 5.5 environment to 24/7/365 managed service agreement
• Designed, Managed, Installed and Configured new Avaya IP Office PBX and Voicemail System. Project Scope included IP Office 500, Voicemail Pro, One-X Portal Preferred. 200+ users with new IP Phones, wireless IP phones.

Greenville, South Carolina Area

• School of Information Technology
• Networking Application Services and Security
• Microsoft Network Operating System 1
• Microsoft Desktop Operating System (Windows 7)
• Introduction to Information Systems Security
• Introduction to Personal Computers

Spartanburg, South Carolina Area

• Maintained customer relationships through responsive action, problem solving, technology needs
• Project manager for several new and existing systems upgrades/projects-Restructure multiple server environments both physical and virtual-Design/Implement multiple SAN networks with virtualization using.
• Second level help desk as well as on-site diagnosis and resolution, Phone/Email Support, Remote Desktop Support
• 3 years traveling installing/managing phone/hospitality systems for hotels-Including design, on-site setup/testing, interface with Hilton/Marriott hotels, training, 24/7 support
• Managed, designed and proposed $500,000 outdoor wireless mesh network using solar power for University Research Facility
• Areas of focus: IP Telephony, Virtualization technologies, SAN technologies, WAN technologies, Servers, Workstations and Network Infrastructure