Bo Armstrong Email & Phone Number

Spartanburg, South Carolina, United States

Spartanburg, South Carolina, United States

Spartanburg, South Carolina, United States

Information Technology Support and Consulting

Greenville, South Carolina, United States

• Developed high-level corporate IT policies and procedures including Acceptable Use, Hardware, Security, Business Continuity, and Disaster Recovery. Including Incident Response Plan.• Managed/Implemented multiple projects including Phone system migration to Microsoft Voice, complete physical network overhaul including Firewall, Router, Switches and Wireless.• Managed Microsoft Azure and 365 Environment (Teams, SharePoint, Exchange, Security) and licensing• Developed/Implemented Device Management and Group Policies.• Supported local and remote end-users.• Implemented and Managed VDR for document security• Managed/Implemented Backup procedures• Assisted in developing onboarding/offboarding procedures• Implemented/Managed VPN• Managed and migrated to a new CRM system• Managed SQL server• Updated company WordPress site

Performed High Level Assessment of business IT policy including wired/wireless network, security, data and user policy. Provided documentation of findings and recommendations for moving forward working more remotely.

Spartanburg, South Carolina

-Analyze, design, recommend, support and implement hotel technologies for major brands and geographically dispersed portfolio of hotels-Provide IT expertise and support to key stakeholders including Development, Operations and Owners including analysis and support in the areas of networking, desktop, telecommunications, A/V, security, Point-Of-Sale, and hospitality specific hardware/software

Spartanburg, South Carolina

-Developed/Managed hotel technology team-Implemented/Managed first IT help desk for company-Lead technology transition team for 5+ hotel management takeovers across the country-Lead/Managed technology development of 5+ new hotels across the country from cabling design to implementation of all systems

Spartanburg, South Carolina

• Lead technology transition of an Aloft hotel management additionSupport 40+ hotels consisting of Marriott, Hilton, Hyatt and Starwood brands nationwide.Support consists of the following systems:• PBX/Voicemail, Call Accounting, PMS, Key Systems, Security Systems, POS, Energy Management Systems, Music Systems, A/V systems, CATV systems, Wireless networks, Time Clocks, Server Environments, Switches/Routers/Firewalls• Managed 10+ Avaya IP Office phone systems

Spartanburg, Sc

Project Management/Coordination and on-site installation support services for 2 Hotel Openings:-Springhill Suites by Marriott• Guest/Hotel network• PBX/VM/CA systems• CATV• Lobby PCs/Uniguest• Background Music• A/V• Key System• CCTV• FOSSE PMS• S-Canvas by Fourwinds Interactive• Brainscan• EMS- Hampton Inn and Suites by Hilton• Guest/Hotel network• PBX/VM/CA systems• CATV• Lobby PCs/Uniguest• Background Music• A/V• Key System• CCTV• OnQ PMS• Impulsify Pantry POS• Brainscan• EMS

Greenville, South Carolina Area

Support 40+ hotels consisting of Marriott, Hilton, Hyatt and Starwood brands nationwide.Support consists of the following systems:• PBX/Voicemail, Call Accounting, PMS, Key Systems, Security Systems, POS, Energy Management Systems, Music Systems, A/V systems, CATV systems, Wireless networks, Time Clocks, Server Environments, Switches/Routers/Firewalls• Develop and Maintain vendor relationships nationwide• Managed 5 PMS conversions at Hyatt Hotels to new Opera Express System• Oversaw the implementation of Marriott’s new Global Property Network Standards across all of our Marriott hotels• Oversaw the implementation of Marriott’s new Global Property Point-of-Sale Standards• Oversaw the implementation of Marriott’s new Tokenization for credit card PCI compliance• Coordinated/Managed the technology and infrastructure of 8 new hotels across the country• Worked with our consultants, vendors and our Development Managers to successfully openhotels in MD, Manhattan, El Segundo, Washington D.C, Bellevue and Palo Alto• Corporate Marriott approver• Coordinated upgrading of circuit bandwidth for Hotels to meet Brand Standards

Greenville, South Carolina Area

•Consulted with Customers on resolving numerous device connectivity issues around the country and assist with plans for Disaster Recovery and Business Continuity•Citrix consulting for customer with new Citrix XenDesktop 5.5 environment to 24/7/365 managed service agreement•Designed, Managed, Installed and Configured new Avaya IP Office PBX and Voicemail System. Project Scope included IP Office 500, Voicemail Pro, One-X Portal Preferred. 200+ users with new IP Phones, wireless IP phones and SIP for cell phones.

Greenville, South Carolina Area

School of Information Technology•Networking Application Services and Security•Microsoft Network Operating System 1•Microsoft Desktop Operating System (Windows 7)•Introduction to Information Systems Security•Introduction to Personal Computers

Spartanburg, South Carolina Area

• Maintained customer relationships through responsive action, problem solving, technology needs• Project manager for several new and existing systems upgrades/projects-Restructure multiple server environments both physical and virtual-Design/Implement multiple SAN networks with virtualization using VMware-Design/Implement/Support multiple wireless networks with and without controllers in multiple environments-Project lead for restructuring network switching/routing environment with 15+ servers and 100+ users-Project lead on restructure of entire network to off-site virtual environment and convert to using MS Terminal Server-Communicated, collaborated, and negotiated with team members and outside resources on projects-Collaborated with team members to analyze results and solve problem to improve project success• Second level help desk as well as on-site diagnosis and resolution, Phone/Email Support, Remote Desktop Support• 3 years traveling installing/managing phone/hospitality systems for hotels-Including design, on-site setup/testing, interface with Hilton/Marriott hotels, training, 24/7 support• Managed, designed and proposed $500,000 outdoor wireless mesh network using solar power for University Research Facility • Areas of focus: IP Telephony, Virtualization technologies, SAN technologies, WAN technologies, Servers, Workstations and Network Infrastructure