Bob Jackson Email & Phone Number

Greater St. Louis Area

Responsible for the team that operationally designs, implements and supports Mastercard's Hadoop instances. Working with Business customers, ensure that advanced data analytic needs are met.

Chicago

Lead the design, development and build efforts for repeatable patterns to improve deployment time and reliability of production and non-production environments. Work with users, architects and support teams to create relevant solutions to achieve company data science intiatives. Manage, maintain and support two 2.5 PB Hadoop clusters based on HortonWorks HDP distribution. Provide 3rd level support for Hadoop and BI Tools. Key Projects and Impact:• Build a new Infrastructure team to support Design & Build’s efforts with Hadoop and BI Tools• Lead the project to turn over 1st and 2nd level support to HCL including the development of documentation, hiring resources and overseeing the transition of responsibility• Developed corporate BI Tool roadmap in conjuction with the Data Science Tooling and Platform Operating Committee• Currently managing the upgrade of HCSC’s MDM database which comprises the Gold Copy of membership information• Leading design efforts to initiate efforts to begin HCSC’s migration of Hadoop to Azure, beginning with Disaster Recovery capability followed by a move toward an active-active cluster configuration• Directing the project to modify HCSC’s real-time ingestion process to HortonWorks HDF platform

Town & Country, Mo

Responsible for developing the managed Big Data and Scale Out services at CenturyLink. Identify technology treands, vendors and partners to enhance the product. Directing the engineering and development agile team in efforts to create, sustain and improve the manage service and establish best practices. Named CenturyLink’s representative on the Open Data Platform Consortium, which is tasked with developing industry standards and best practices for the use of Apache Hadoop in enterprise level installations. Key Projects and Impact:• Currently, developing a PaaS product based on Pivotal’s distribution of Cloud Foundry. Directing the engineering efforts to bring thisproduct to market on the CenturyLink Cloud platform. Working with Beta customers to establish realistic and meaningful management and SLA expecations. Developing training materials for our sales and management teams to enable them to begin to evangelize on this new product.• Initiated and developed the Managed Hadoop offering at CenturyLink.• Developed stand-alone hardware specifications to meet Cloudera certification criteria and maintain compatibility within CenturyLink datacenters.• Developed a certified distribution of SAP’s HANA In-Memory database available on CenturyLink’s platforms

Town And Country, Mo

Technical leader of a data science company specializing in tracking trends and discovering new topics of discourse around the world using social media. Led technology development, Q/A support, and Operational activities aimed at implementing a new generation of technology for mining and identifying important information from a variety of online media types including text, broadcast video and radio. Oversee product team to work with key user groups and vendors to design and deliver system enhancements that meets customer needs. Research and plan internal IT needs for computers, phones, and remote office networking that meet government standards for information security. Implement strategies to meet customer needs and win new business. Coach and mentor a small, rapidly growing team and help initiate best practices for team-building, growth and retention. Key Projects and Impact:• Planned and directed a data center migration for Sherpa’s entire IT infrastructure including network re-architecture, and upgrades to firewall and remote office communication technology.• Enhanced system capability to ingest and store large data sets using Hadoop, H-Base and SOLR. • Develop and maintain procedures and protocols regarding IT, telephony and site access and security to meet government contracting requirements• Created solutions defined in conjunction with a Data Scientist to examine large, complex, unstructured data sets for sentiment, topics and trends.

Town And Country, Mo

Key technical design and implementation leader for the mission-critical news component infrastructure and enhancements of existing, client-facing news systems that provide actionable information to 400,000 global financial professionals. Led workflow activities for a globally-dispersed, multi-functional team of approx. 120 software developers, product managers and Q/A support engineers. Developed and integrated the News Infrastructure that supplies content to all strategic desktop and mobile products. Oversaw beta testing for successful execution, and directed the network, hardware and data center design for world-wide deployment. Participated in several cross-functional committees to develop functionality and strategic architecture with improved processes and controls. Key Projects and Impact:- Architected and accomplished successful roll-out of a new News infrastructure system supporting 400K+ users. - Integrated an entirely new searching experience by collaborating with data contributors and client-facing personnel to add new capabilities of search algorithms similar to a Google search. - Saved more than $1M/yr. by consolidating data collection systems to only collect data once and shut-down crowded data center to save maintenance and floor space costs.- Represented company as active member of the St. Louis Sr. Management Council responsible for the company’s local charitable activities including Junior Achievement, Habitat for Humanity, and employee-directed donations.

Managed technical groups of up to 60 people that maintained the News, Page, User Entitlement, and Time Series databases and the Real-Time Delivery Systems designed to support the Bridge and Reuters Plus products. Tracked service issues from determining root cause, managing crises, coordinating corporate responses to outages, and debriefing on prevention measures. Planned and project managed the $18M Capacity Improvement Plan. Oversaw the Reuters.com website for design, functionality, and capacity. Built key client relationships to ensure products met client’s needs. Selected to serve on several forums and advisory councils to plan and promote corporate initiatives.

Oversaw news-related development Group that transformed news systems from a text based system to a multi-media website-based system that eventually supported the Reuters.Com website after acquisition. Designed and developed a Windows based solution to file multi-media content and improve the delivery speed of time-sensitive, market moving information. Maintained and enhanced legacy system. Pioneered the proprietary database technology to keep pace with the rapidly increasing market data rates to support Time Series, Real-Time Market Data, News and Paginated content types. Provided cross-functional leadership and communication on Development initiatives and enhancements.

Defined, analyzed and tested aircraft designs to assess their capability to meet mission requirements. Part of the "Proposal Team" responding to government RFPs to develop new Contracted Research & Development (CRAD) revenue sources.