Small Commercial Operations leadership and management of customer relationship insurance professionals providing countrywide high quality low effort customer experience.

Commercial insurance professional with a demonstrated record of consistent achievement in executing strategy, product and underwriting objectives. Leadership of the end to end lifecycle of commercial product platforms. In-depth knowledge of the insurance industry including digital trends, distribution, advanced technology platforms & delivery systems.CORE OPERATING AND GENERAL LEADERSHIP STRENGTHS:Leadership, strategy development and business design for underwriting, rating and issuance platforms across Business Insurance Succussful track record of leading transformational change and innovation in a matrixed organizationExploring and installing (via agile and SAFe models) transformational approaches to improve customer experience, increase business efficiency and enhance business insightDigital innovation and 3rd party utilization to support underwriting & risk selection

Strategic development and design initiatives within the commercial lines of business.Responsible for development, innovation and implementation of platform capabilities aligned with various Business Insurance Business Units and Enterprise Product & Underwriting.Provide primary leadership for Platform underwriting rules strategy, product configuration strategy, user engagement strategy and inform analytics strategy.

Development of the Commercial Auto, Commercial Umbrella and Workers Compensation product and underwriting strategy for the Select business unit.Responsible for countrywide profitable growth in the two lines of business including risk selection & underwriting integrity.Fulfillment of the business unit strategy via an automated rules based platform along with predictive modeling utilized by both independent agents and internal users.Manage and develop technical product staff responsible for continued platform improvement as well as technical product experts.

Manage $75 million commercial lines book of business in PA, MA, NJ, and CT. Function as the commercial product line manager for assigned states.Responsible for the underwriting quality, proficiency and development of staff underwriters.Initiate market entry into new states which includes agency appointments, filings and sales.Develop budgets, salary administration, business plans and overall agency management.