Bob Nelson Email & Phone Number

Somerville, Massachusetts, United States

Boston, Massachusetts, United States

- Completed an intensive 18-week bootcamp focusing on Javascript, React, and Express.- Successfully developed a fully functional multiplayer online card game using self-taught websocket tech stack (Socket.Io).- Proficient in writing, reading, and supporting Jest and Cypress testing regimens. - Experienced in effectively utilizing Github for project management and collaboration. - Implemented multiple external API connections to enhance functionality and user experience.

Boston, Massachusetts, United States

- Scoped complex presales technical projects. Discovered best path forward, solutions aligned with prospect goals, best practices, and navigation of prospect blockers- General project scoping for pricing and contract formation- Advised on formulation of company go-to-market value proposition- Trusted adviser and go between of product and sales teams- Executed RFP/RFIs, providing clarifying questions, documentation, and context that kept leads warm while starting valuable conversations on overall intent and solution viability- Worked closely with Sales Operations to streamline sales process and documentation- Collaborated on project to streamline and improve presales to postsales handoff- Assembled product documentation leveraged by sales team and eventually entire post-sales customer team- Developed product demonstration scripts and training regimen for sales team

Boston, Massachusetts, United States

- Key technical point of contact for largest enterprise customers- Developed all implementation project plans, product documentation, support plans and client facing materials for Access Control integration vertical- Project managed 45 net new integration projects and 8 new client onboardings- Worked closely with product team to gather customer testimony, design product specs, prioritize roadmap, and bridge communications between customer and EPD teams- Worked closely with engineering teams to troubleshoot issues and improve product -- authored over 250 Jira tickets- Developed familiarity with REST APIs and use of Postman- Extensive experience with SLDC- Documented and trained teams on best practices and queries of Datadog and Embrace logging tools- Created SQL queries leveraged by customer, support, implementation, and engineering teams- Collaborated with customer teams on communications, messaging, and client strategy- Developed and fostered strong relationships with technology partners- Advised clients both pre- and post-sales, helping find solutions and viable paths forward to acceptable outcomes- Implemented SSO/SAML integrations and explored, scoped and implemented new SAML integration partners

- Owned all new client implementations and data exchange/SSO integrations, ranging in size from 2 month pilots to major, million dollar per annum, year-long projects with large, Fortune 100 companies- Redesigned platform implementation and integration plans resulting in 20% faster, more efficient launches, 45% more accurate duration and resource forecasts, and greater project flexibility and transparency- Created and presented pre-sales demos that merged client specific value proposition and training/product demos; these resulted in contracts signed yielding >$400k recurring SaaS revenue and successful adoption and autonomy of upsell features- Collaborated with clients and product teams to identify, inform and influence new product features- Acted as lead SME on all new implementations and product integrations with significant client interaction and internal project management- Closely collaborated with technical writers and engineering teams to re-publish key application documentation and integration specifications- Worked closely with engineering teams to resolve and QA challenging software issues

215 1St St. Cambridge, Ma

- Triaged, reproduced, reported, documented and tested ~400 operational support tickets in Atlassian Jira. Worked closely with engineering teams to find solutions- Acted as lead analyst on a multi-million dollar product enhancement project. Executed large scale data analysis, devised in-product solutions, and coordinated QA and implementation with engineering and product teams. Multiple trips to client HQ to document requirements and support client services and product teams- Led implementations of new merchandising strategies in enterprise software for existing clients. Directed operational teams and engineered solutions within product to enable implementation success and meet client needs

215 1St St Cambridge, Ma

- Interpreted, scrubbed, filtered and translated client merchandising strategy into visual representation within enterprise software seen by thousands of client end users- Point of contact through Zendesk for billion dollar corporation on a several million dollar per year contract- Managed vendor relationship and data integration for all collateral printing

- Conducted thousands of on-site photographic and spatial spatial retail space surveys- Maintained tight schedule and open communication with project management team