- Completed an intensive 18-week bootcamp focusing on Javascript, React, and Express.- Successfully developed a fully functional multiplayer online card game using self-taught websocket tech stack (Socket.Io).- Proficient in writing, reading, and supporting Jest and Cypress testing regimens. - Experienced in effectively utilizing Github for project management and collaboration. - Implemented multiple external API connections to enhance functionality and user experience.

- Scoped complex presales technical projects. Discovered best path forward, solutions aligned with prospect goals, best practices, and navigation of prospect blockers- General project scoping for pricing and contract formation- Advised on formulation of company go-to-market value proposition- Trusted adviser and go between of product and sales teams- Executed RFP/RFIs, providing clarifying questions, documentation, and context that kept leads warm while starting valuable conversations on overall intent and solution viability- Worked closely with Sales Operations to streamline sales process and documentation- Collaborated on project to streamline and improve presales to postsales handoff- Assembled product documentation leveraged by sales team and eventually entire post-sales customer team- Developed product demonstration scripts and training regimen for sales team

- Key technical point of contact for largest enterprise customers- Developed all implementation project plans, product documentation, support plans and client facing materials for Access Control integration vertical- Project managed 45 net new integration projects and 8 new client onboardings- Worked closely with product team to gather customer testimony, design product specs, prioritize roadmap, and bridge communications between customer and EPD teams- Worked closely with engineering teams to troubleshoot issues and improve product -- authored over 250 Jira tickets- Developed familiarity with REST APIs and use of Postman- Extensive experience with SLDC- Documented and trained teams on best practices and queries of Datadog and Embrace logging tools- Created SQL queries leveraged by customer, support, implementation, and engineering teams- Collaborated with customer teams on communications, messaging, and client strategy- Developed and fostered strong relationships with technology partners- Advised clients both pre- and post-sales, helping find solutions and viable paths forward to acceptable outcomes- Implemented SSO/SAML integrations and explored, scoped and implemented new SAML integration partners

- Owned all new client implementations and data exchange/SSO integrations, ranging in size from 2 month pilots to major, million dollar per annum, year-long projects with large, Fortune 100 companies- Redesigned platform implementation and integration plans resulting in 20% faster, more efficient launches, 45% more accurate duration and resource forecasts, and greater project flexibility and transparency- Created and presented pre-sales demos that merged client specific value proposition and training/product demos; these resulted in contracts signed yielding >$400k recurring SaaS revenue and successful adoption and autonomy of upsell features- Collaborated with clients and product teams to identify, inform and influence new product features- Acted as lead SME on all new implementations and product integrations with significant client interaction and internal project management- Closely collaborated with technical writers and engineering teams to re-publish key application documentation and integration specifications- Worked closely with engineering teams to resolve and QA challenging software issues

- Triaged, reproduced, reported, documented and tested ~400 operational support tickets in Atlassian Jira. Worked closely with engineering teams to find solutions- Acted as lead analyst on a multi-million dollar product enhancement project. Executed large scale data analysis, devised in-product solutions, and coordinated QA and implementation with engineering and product teams. Multiple trips to client HQ to document requirements and support client services and product teams- Led implementations of new merchandising strategies in enterprise software for existing clients. Directed operational teams and engineered solutions within product to enable implementation success and meet client needs

- Interpreted, scrubbed, filtered and translated client merchandising strategy into visual representation within enterprise software seen by thousands of client end users- Point of contact through Zendesk for billion dollar corporation on a several million dollar per year contract- Managed vendor relationship and data integration for all collateral printing

- Conducted thousands of on-site photographic and spatial spatial retail space surveys- Maintained tight schedule and open communication with project management team