Bob O. is a Director of Product Management at Certain. Colleagues describe him as "Bob always knows how best to balance customer and company needs In managing complex products. A great team player, he was always my most reliable source of help and information." and "Bob and I worked together for six years at Certain, both while he was head of support as well as his previous Account Management role. Consistently, Bob brought insight, enthusiasm and detail to his leadership of the support organization as well as in direct contact with customers. He is 100% committed to customer success and was particularly good at encouraging product adoption, promoting best practices, and ensuring customers were making the most of the tools at their disposal. Under his leadership, product support became at Certain a trusted function critical to our business model, and he was able to mentor and grow reps to serve customers successfully. Bob also provided unique and valuable product insight from the patterns he observed through many interactions with customers; this has served him well as he moved formally into Product Management. I wouldn’t hesitate to recommend Bob or to work with him again. "