Bob Pfeiffer Email & Phone Number

Cockeysville, Md, Us

Cockeysville, Md

Creative, analytical, and insightful Customer Service and Operations Specialist. 20 plus years of customer service and sales experience. Uniquely qualified to provide a high level of customer service in sales environments. Ability to create innovative solutions for clients and the company. Key strengths include:• Customer Relations • Staff Development • Task Automation • Team Building • Procedure documentation• Problem Resolution • Solution Presentations • Account ManagementACCOMPLISHMENTSo Improved procedures to increase the percentage of hands-off methods of the required 14,000 monthly meter readings from 38% to 70% in 6 months with network based software and interactive meter request links. This helped to eliminate 4 part-time temporary positions, 5 full time positions and supporting the decision to allow the billing department to be reduced to 2 employees by attrition. o Collaborated with Network Services department to create procedures to convert 1500 customers/7200 devices from Printfleet to EKM Insight device management software.o Compiling accurate, easy to present billing information to the Sales Department for use on sales appointments and worked with our IT department to automate this process.o Worked with a team to research DCA software and, implement the transition- Printfleet to EKM Insight for approximately 1500 customers/ 9000 devices, increasing reporting, value added customer features as well as a $1400 per month savings.o Created customized, value added, spreadsheet invoice solutions for our largest customers to drastically reduce collection effortso Revamped lease cancellation process to provide 360 degree visibility to all depts and speed up process utilizing Docuware

Ma

Bm

Education record