Sr. Director, System Integrator | Ai Solutions
CurrentLead go-to-market AI & CX solutions for Five9's strategic Global Systems Integrators.
Nov 2024 - Present
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Bob Benner Email & Phone Number
AI & Contact Center Professional | CX Solutions Leader | CCaaS
at
Five9
3 work emails found
@cisco.com
2 phones found area 469 and 972
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
AI & Contact Center Professional | CX Solutions Leader | CCaaS
Location
Mckinney, Texas, United States
Who is Bob Benner? Overview
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Quick answer
Bob Benner is listed as AI & Contact Center Professional | CX Solutions Leader | CCaaS at Five9, based in Mckinney, Texas, United States. AeroLeads shows a work email signal at cisco.com, phone signal with area code 469, 972, and a matched LinkedIn profile for Bob Benner.
Bob Benner previously worked as Sr. Director, System Integrator | AI Solutions at Five9 and Sr. Director, AI Solutions at Talkdesk. Bob Benner holds Bachelor Of Science - Bs, Economics & Financial Applications from Southern Methodist University.
Company email context
Email format at Five9
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*@cisco.com
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Profile bio
About Bob Benner
I am an accomplished global AI and Contact Center leader with over 25 years of expertise in strategic technical sales, pre-sales engineering, professional services, and solutions. Throughout my career, I have always focused on selling the value and delivering exceptional outcomes for clients in the contact center and CX space, focused on AI-powered automation and Conversational AI. I have successfully led global teams, developed go-to-market strategies, created data-driven sales programs, and delivered numerous successful implementations that have significantly improved customer engagements.Career highlights include leading international Contact Center programs in Europe and Latin America, consistently exceeding sales targets, driving over $100M in SaaS contact center revenue, serving as an industry speaker, and leading the introduction of innovative product offerings. With a background in professional services, consultative selling, and technology alliances, I am passionate about leveraging AI in Contact Centers to transform customer experiences and help businesses maximize the value of their technology investments.
Listed skills include Professional Services, Ivr, Contact Centers, Enterprise Software, and 35 others.
Current workplace
Bob Benner's current company
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11 roles
Bob Benner work experience
A career timeline built from the work history available for this profile.
Sr. Director, Ai Solutions
Global leader of strategic pre-sales technical consultants focused on selling and driving the adoption of Conversational AI and AI-powered automation. Report to SVP, Worldwide Sales.Exceeded all sales targets for 10 consecutive quarters, generating over $30M in incremental AI revenue.
Dec 2021 - Sep 2024
Executive Director, Strategic Alliances, Conversational Ai
- Global Director of Strategic Alliances & Partnerships supporting Uniphore's Conversational AI Automation platform. Reported to Chief Revenue Officer.
- Orchestrated cross-functional collaboration leading to a $50M increase in channel pipeline revenue.
- Champion key strategic partnerships and product integrations of Uniphore's Conversation AI platform with leading CC platform providers including: Avaya, AWS, Cisco, Five9, Genesys.
Apr 2021 - Dec 2021
Director, Global Technology Alliances, Ccaas
- Director of Global Alliances to foster strategic technology partnerships in selling UJET's CCaaS platform. Reported to Chief Revenue Officer.
- Recruited key strategic partnerships and developed joint integrated offers with key providers including Google, Calabrio, Observe.ai, Playvox, Kustomer, Freshworks, and Acqueon (Five9 acquired in 2024).
Aug 2020 - Apr 2021
Sr. Systems Engineering Leader | Contact Center | Us Commercial
- Promoted to Sr. Systems Engineering Manager of Cisco's US Commercial segment, managing Americas CCaaS Technical Solutions Architects for Cisco's Webex Contact Center platform (CCaaS).
- Drove $100M in SaaS Contact Center revenue, providing meaningful solutions for clients to improve customer interactions through voice/digital/AI/ML automation capabilities.
Aug 2019 - Aug 2020
Sr. Systems Engineering Mgr. | Contact Center | Us South Enterprise & Latin America
- Promoted to expand growth across Latin America and fostered new partnerships and routes to market across the entire LatAm market.
- Led consultative pre-sales technical architecture team supporting US South (Ent/Comm/SP segments) to help position and sell Cisco's Customer Care Solutions.
- Lead and managed integration labs for ISVs. Brought to market numerous ISV's including: 2Ring, Acqueon, Bucher+Suter, Calabrio, eGain, Novelvox, Nuance, SpinSci, UpStreamWorks, Verint.
- Achieved over $70M in combined software sales revenue over a 4-yr period.
Aug 2010 - Jul 2019
Sr. Manager | Contact Center | Professional Services-Worldwide
Global Business Development & Delivery Manager for Cisco's Contact Center Advanced Services practice (Professional Services) supporting global service sales and project implementations. Built and expanded Cisco's Advanced Services Contact Center Practice, deploying some of the largest SP and Enterprise contact centers globally. Key clients included USAA.
Mar 2005 - Jul 2010
District Manager, Professional Services
Professional Services District Manager, Texas & US South regions. Led all regional Genesys project implementations and staff including project managers, application consultants and platform engineers.
Apr 2002 - Mar 2005
Principal Consultant | Professional Services-Europe
Technical Project Manager and Lead, Genesys Professional Services, supporting large-scale European services providers.
Jan 2000 - Mar 2002
Manager, Systems And Services - Germany
IT Manager, (GS-12) US Army, 21st Theater Sustainment Command, IT Division (G6), Kaiserslautern, Germany.
Apr 1999 - Jan 2000
Call Center System Engineer
Intecom, Selsius Division. (Acquired By Cisco)
Call Center implementation engineer specialist. Deployed Intecom E and S80 PBX/ACD platforms for Intecom's largest Contact Center clients.
Jun 1993 - Apr 1996
Team & coworkers
Colleagues at Five9
Other employees you can reach at five9.com. View company contacts →
CW
Cameron Wells
Colleague at Five9
San Francisco, California, United States, United States
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JA
Juvy Agodilla
Colleague at Five9
Metro Manila, National Capital Region, Philippines, Philippines
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RY
Richard Yares
Colleague at Five9
Las Piñas, National Capital Region, Philippines, Philippines
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AA
Adam Ahrens
Colleague at Five9
Berkeley, California, United States, United States
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RS
Rafael Silverio
Colleague at Five9
Sarasota, Florida, United States, United States
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VB
Valerie Barlow
Colleague at Five9
San Ramon, California, United States, United States
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SS
Sarah Stanley
Colleague at Five9
Portland, Oregon, United States, United States
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JR
Jeff Russell
Colleague at Five9
Liberty, Missouri, United States, United States
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AN
Aaron Nahm
Colleague at Five9
Scottsdale, Arizona, United States, United States
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PG
Patrick Gaines
Colleague at Five9
Covington, Louisiana, United States, United States
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Cameron Wells
Colleague at Five9
San Francisco, California, United States, United States
View →
JA
Juvy Agodilla
Colleague at Five9
Metro Manila, National Capital Region, Philippines, Philippines
View →
RY
Richard Yares
Colleague at Five9
Las Piñas, National Capital Region, Philippines, Philippines
View →
AA
Adam Ahrens
Colleague at Five9
Berkeley, California, United States, United States
View →
RS
Rafael Silverio
Colleague at Five9
Sarasota, Florida, United States, United States
View →
VB
Valerie Barlow
Colleague at Five9
San Ramon, California, United States, United States
View →
SS
Sarah Stanley
Colleague at Five9
Portland, Oregon, United States, United States
View →
JR
Jeff Russell
Colleague at Five9
Liberty, Missouri, United States, United States
View →
AN
Aaron Nahm
Colleague at Five9
Scottsdale, Arizona, United States, United States
View →
PG
Patrick Gaines
Colleague at Five9
Covington, Louisiana, United States, United States
View →
2 education records
Bob Benner education
Bachelor Of Science - Bs, Economics & Financial Applications
Southern Methodist University
Master Of Science - Ms, Management Information Systems
University Of Maryland Global Campus
FAQ
Frequently asked questions about Bob Benner
Quick answers generated from the profile data available on this page.
What company does Bob Benner work for?
Bob Benner works for Five9.
What is Bob Benner's role at Five9?
Bob Benner is listed as AI & Contact Center Professional | CX Solutions Leader | CCaaS at Five9.
What is Bob Benner's email address?
AeroLeads has found 3 work email signals at @cisco.com for Bob Benner at Five9.
What is Bob Benner's phone number?
AeroLeads has found 2 phone signal(s) with area code 469, 972 for Bob Benner at Five9.
Where is Bob Benner based?
Bob Benner is based in Mckinney, Texas, United States while working with Five9.
What companies has Bob Benner worked for?
Bob Benner has worked for Five9, Talkdesk, Uniphore, Ujet, and Cisco.
Who are Bob Benner's colleagues at Five9?
Bob Benner's colleagues at Five9 include Cameron Wells, Juvy Agodilla, Richard Yares, Adam Ahrens, and Rafael Silverio.
How can I contact Bob Benner?
You can use AeroLeads to view verified contact signals for Bob Benner at Five9, including work email, phone, and LinkedIn data when available.
What schools did Bob Benner attend?
Bob Benner holds Bachelor Of Science - Bs, Economics & Financial Applications from Southern Methodist University.
What skills is Bob Benner known for?
Bob Benner is listed with skills including Professional Services, Ivr, Contact Centers, Enterprise Software, Telecommunications, Cisco Technologies, Solution Selling, and Cti.
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