Bob Bishop Email & Phone Number

Colorado, United States

Colorado Springs, Colorado

• Lead team of developers, quality assurance, and technical writers in an agile development environment• Collaborate with other departments and end-users to develop well defined user stories• Write and organize user stories into current and future sprints• Monitoring product growth and communicating change to other teams including sales, marketing, implementations, training, and support• Determine product requirements for SaaS, on premises, and hybrid solutions• Coordinate strategic partnerships and integrated development reviewing API specifications and determining level of efforts• Reporting to leadership sprint and product progress

Colorado Springs, Colorado Area

• Manage team of project managers, trainers, and technicians to ensure that resources are efficiently coordinated to meet delivery goals• Develop and define core processes to accomplish department goals and strategy• Subject Matter Expert for the product line• Train and coach team to continually develop and hone skills• Measure progress by delivering performance metrics to upper management

Colorado Springs, Colorado Area

• Lead sales engineer responsible for network consultation and design, business analysis, budgetary research and procurement of IT infrastructure for enterprise software systems • Create/maintain marketing/training materials (corporate website, print media and graphics) • Provide sales/technical support to staff, customers, and prospects, including internal training and maintenance of product demonstration systems

Colorado Springs, Colorado Area And Kissimmee, Florida

• Leadership and oversight of three (3) separate teams including Customer Resolution, Implementation, and IT, with three supervisors and 11 additional team members• Lead project manager for Implementation team responsible for more than 70 concurrent projects• Mentoring teams to improve project management skills and practices including establishing documentation standards that were previously not in place• Demonstrated improvement in project closure results with a team that was previously consistently under-performing (33% of expectations) to one that is exceeding executive leadership’s expectations at 150%• Motivating teams to follow company core values and meet/exceed performance expectations by implementing quarterly performance assessments with incentives

Colorado Springs, Co And Kissimmee, Fl

• Leadership and oversight of technical support team consisting of one (1) supervisor and six (6) additional team members• Developed and implemented processes and metrics to vastly improve customer response times and customer experience satisfaction ratings to 91% satisfaction• Created a training plan for each employee to build upon knowledge base and provide opportunity for growth based on aspirations• Designed and implemented project plan to deploy customer experience satisfaction survey to monitor and maintain professionalism and high standards• Managed scheduling and technical upgrade projects for approximately 1000 customers, including the rollout of a new major release

Colorado Springs, Colorado Area

• Senior Sales Consulting Manager (Solutions Engineering) provided technical consultation and product evangelism for a team of six (6) in the Business Development office resulting in nine (9) straight years of revenue growth averaging 15% per year• Personally responsible for conducting over 150 sales demonstrations (separate from trade shows) in 2015, with the highest close rate in the organization contributing to a team sales goal of $4 million in combined inside/outside sales (exceeding 50% of the organization’s annual revenue)• Reporting and maintenance of weekly executive scorecard demonstrating on track/off track trends for meeting/exceeding individual and team goals• Coordination of logistics and setup of technology for trade show booths at major industry events including ISC West, ESX, ASIS, and NRF• Management of the overall partner relationships (over 110 partners) including strategic planning, revenue growth, coordinated marketing, and all operations necessary to profitably grow, retain, and service the customer through product integrations• Design and implementation of partner integrations for the Manitou Cloud product, including alarm monitoring products, hosted telecommunications, video management systems, asset protection/lone worker (GPS), and back office administration

Colorado Springs, Colorado Area

• Provided leadership for a team of five (5) members responsible for all internal and external training on security automation, PSIM, and GIS software, including instructor-based and online learning (LMS)• Coordinated project management for multiple implementations including technical services, training, scope of work, business analysis, and escalation point during the process• Established baseline metrics for measuring and monitoring time management and productivity of team members, facilitated goals meetings, and reported progress to executive management• Served as the Senior Sales Consulting Manager providing technical consultation and product evangelism for a team of six (6) in the Business Development office

Colorado Springs, Colorado Area

• Provide leadership and guidance for product control of proprietary security monitoring software (automation, PSIM, and GIS) including installation, deployment, data analysis/conversion, documentation, and training.• Lead sales engineer responsible for network consultation and design, business analysis, budgetary research and procurement of IT infrastructure for mission critical/life safety, fault-tolerant enterprise software systems.• Design custom reports using Visual Studio and SQL Reporting Services.• Create, update and maintain marketing and training materials including a corporate website, print media and graphics using Adobe Photoshop and Illustrator, presentations, computer-based training videos using Camtasia Studio, electronic media, and analysis/evaluation/certification materials.• Provide sales and technical support to staff, customers, and prospects including internal training and maintenance of product demonstration systems.

Colorado Springs, Colorado Area

• Education and cultivation of clients from a technical standpoint regarding our range of goods and services, software demonstration, technical specifications and network diagrams, and support for the business development department.• Lead sales engineer responsible for network consultation and design, business analysis, budgetary research and procurement of IT infrastructure for mission critical/life safety, fault-tolerant enterprise software systems• Design and develop branded website templates for ASP.NET web application through CSS, HTML/XHTML, JavaScript, MS SQL and ASP.NET 2.0/3.5 providing a consistent corporate identity for clients. Provide sales and technical support to staff, customers, and prospects including internal training and maintenance of demonstration systems.

• Create, update, and maintain CMS websites for numerous clients, using CSS, HTML, JavaScript, PHP/MySQL, and XML/XSL. Design, development, and implementation of databases using Microsoft SQL Server and MySQL.• Coordinate with clients and designers for major site changes, Search Engine Optimization (SEO), Customer Experience Optimization (usability and accessibility), and Internet/email/social network marketing.• Maintain internal tools for managing site structure, news data, and photos, using current Microsoft and web technologies.• Provide end-user training, technical support, usability analysis, critical site maintenance, and SEO analysis.• Create instructional/training materials including computer based training (CBT) videos using Camtasia Studio, manuals, and CD/DVD.

• Maintained and supported a 60+ workstation LAN operating MacOS 8.x, AppleShareIP, Windows NT 4.0, and Windows 98.• Provided instruction for 1000+ students per week through networked applications and creation of interactive web-based cross-curricular instructional units.• Designed and facilitated 30+ staff development workshops ranging from basic computer literacy to beginning HTML design for classroom application.• Responsible for scheduling and coordination of all school programs including educational programs, assemblies, field trips, fund raising, and student award recognition.• Directed the Summer Bridge and Lighthouse (afterschool) Social Center programs including the supervision of 10-15 facilitators and summer work program interns.

• Provided classroom instruction for students in 4th – 8th grade including lesson preparation.• Designed and implemented a pilot computer-based program to assist “at risk” students in reading and math with computers obtained through private corporate donation.• Designed and facilitated staff development workshops on basic computer literacy.

Master Of Science In Management, Management In It/Project Management, 3.7/4.0

Activities and Societies: IEEEDatabase Management, Graduate Academic Certificate Networking and Telecommunications, Graduate Academic.

Bachelor Of Science, Education - Social Studies, 3.5/4.0

Activities and Societies: Cum Laude Treasurer, Education Student AssociationSpecialized in Education for students in grades 6-12.