Bobby Bethea Email & Phone Number

As a Customer Success Manager, I drive product adoption and build Trusted Advisor relationships with my customers. I manage a named account portfolio and exceeded revenue retention and expansion targets.

• Played a critical role in establishing strong relationships with clients, advising them on best practices, ensuring product adoption, securing renewals, and upselling new products and features. Managed portfolio of.
• Increased revenue through upsell opportunities.
• I became an expert on SEO, online reputation, and campaign products.
• Proactively reached out to clients to strengthen engagement and utilization.
• Provided client support by working with engineering resources to resolve technical questions or issues.

Washington D.C. Metro Area

• At this start-up, I built and retained lasting client relationships, obtained location profitability, and connected with the local community through social events and marketing initiatives while providing stellar.
• Achieved profitability by relocating the facility closer to the audience after thoroughly examining applicant ZIP Codes, leading to an increase in client applications and enrollment.
• Negotiated a more sustainable lease and eliminated excessive overhead left over from previous directors.
• Built and maintained a community of 1,000 tech enthusiasts within the D.C. Metro Area through onsite events, marketing campaigns, and in-person and social networking.
• Established and revamped strategic company procedures, including new-hire training and mentorship programs for remote and local team members, contributing to $60M in revenue nationally.

Washington D.C. Metro Area

• Oversaw customer care and support team innovations, resulting in remarkable care for clients and leading to worldwide recognition. Managed, trained, and mentored a team of ten on efficiently responding to incoming.
• Helped streamline best practices and decrease call time by designing and deploying easily accessible processes on the local intranet.
• Increased customer satisfaction and took overall net promoter score from 67% to 80%.

Frederick, MD

• Coordinated and directed exceptional event experiences for client trade shows and meetings such as Consumer Electronics, Construction Expo, and American Dental Association ranging from 100 to 150,000+ attendees.
• Nourished client relationships while planning and presenting proposals, understanding client needs, negotiating contracts, maintaining budgets, and exceeding client expectations.
• Maintained a positive client facing relationship while also supporting and troubleshooting event timelines and checklist before, during, and after the event

Fairfax, VA

• Managed and monitored team quotas and trained team members how to provide an excellent customer experience through sales, marketing, product quality, and customer service.
• Helped mentor a team while engaging prospects through the sales process.
• Generated over $1 million in revenue through B2C sales, including $40,000 in local B2B partnerships.
• Lead client retention and satisfaction efforts with the goal of 70% or higher.