In my current role, I collaborate closely with designated business and functional teams to build strong partnerships. My primary focus involves providing technical guidance to shape and maintain strategic technology roadmaps aligned with business objectives. I ensure that new projects deliver tangible business value and are prioritized effectively on both functional and Global Technology Services (GTS) roadmaps, aiding in resource forecasting and proactive planning.A significant aspect… Show more In my current role, I collaborate closely with designated business and functional teams to build strong partnerships. My primary focus involves providing technical guidance to shape and maintain strategic technology roadmaps aligned with business objectives. I ensure that new projects deliver tangible business value and are prioritized effectively on both functional and Global Technology Services (GTS) roadmaps, aiding in resource forecasting and proactive planning.A significant aspect of my responsibilities includes contributing to project charters, overseeing small to medium-sized teams in solution identification, and incorporating inputs from diverse teams such as cloud, security, and governance for comprehensive charter approval.Additionally, I conduct quarterly roadmap meetings to report project progress from the previous quarter, highlighting any challenges faced by Business or IT teams and working towards solutions.Central to my role is assisting business teams in navigating IT processes, including facilitating security and cloud reviews for new projects and escalating issues as needed. This collaborative approach fosters trusting relationships and positions me as a responsive listener within internal business groups, IT teams, and global external vendors. Show less

During this tenure as a freelance consultant, I successfully managed multiple projects, including coordinating the data collection process for a Brine study in Abu Dhabi, supporting the rollout of Microsoft Dynamics for a small business and proposal writing for various tenders. These experiences have honed my skills in project management, data coordination, and technology implementation, driving impactful results for diverse client needs

In my role, I supported a $10 million USD project with the Environment Agency of Abu Dhabi (EAD), collaborating directly with clients to enhance efficiencies, eliminate redundancies, and achieve strategic goals through tailored IT solutions. This involved close coordination with international and corporate technical teams based in the US, effectively communicating local requirements and ensuring alignment with client expectations.Key responsibilities included:Tracking weekly… Show more In my role, I supported a $10 million USD project with the Environment Agency of Abu Dhabi (EAD), collaborating directly with clients to enhance efficiencies, eliminate redundancies, and achieve strategic goals through tailored IT solutions. This involved close coordination with international and corporate technical teams based in the US, effectively communicating local requirements and ensuring alignment with client expectations.Key responsibilities included:Tracking weekly progress within the project scope and maintaining transparent communication with clients.Ensuring client expectations were realistic and manageable in relation to project deliverables, actively listening to client feedback and proposing effective solutions.Delivering customized training on IT systems and solutions to local staff.Supporting regional business development initiatives and contributing to proposal teams for tenders and bids in the region.Developing streamlined IT processes and procedures for regional and project offices.Conducting demonstrations of IT systems and applications to external stakeholders and customers.Managing IT procurement needs with external contractors, ensuring office infrastructure and IT support (including switches, firewalls, WAN, LAN, laptops, and application support) met operational requirements.Providing Level 3 support for local office infrastructure and offering assistance to the regional IT team across Africa and the Middle East.Collaborating with procurement teams to oversee IT hardware and services procurement for local and regional offices, ensuring compliance with policies and corporate approval processes.These experiences have equipped me with a robust skill set in project management, client relations, IT infrastructure support, and business development within complex, multinational environments Show less

Headhunted by RTI to elevate support levels and provide consultancy and implementation expertise across project offices throughout the EMEA region. As Regional IT Manager until November 2012, I oversaw all IT infrastructure projects spanning 15 countries in Africa and the Middle East. My responsibilities included establishing infrastructure in challenging environments, as well as training and managing staff across regional offices.Key achievements and… Show more Headhunted by RTI to elevate support levels and provide consultancy and implementation expertise across project offices throughout the EMEA region. As Regional IT Manager until November 2012, I oversaw all IT infrastructure projects spanning 15 countries in Africa and the Middle East. My responsibilities included establishing infrastructure in challenging environments, as well as training and managing staff across regional offices.Key achievements and responsibilities:Accountable for 15-20% Level 3 EMEA IT infrastructure support and 80% project management, focusing on infrastructure (25%), applications (40%), and communications (10%).Provided strategic direction for IT infrastructure planning and development projects, ensuring alignment with organizational goals and client needs.Led teams and facilitated knowledge sharing through regular meetings, mentoring, and identifying training needs to enhance team capabilities.Managed EMEA IT teams, significantly improving response times and service quality for users across the region.Implemented cost-saving measures by establishing SLAs with vendors and contractors in regions lacking local IT support.Acted as the primary technical authority, overseeing teams of up to 12 staff on projects ranging from $10 million to $100 million across Europe, the Middle East, and Africa.Managed project scopes, prioritized requirements, and ensured timely delivery of tools, training, and processes to meet project objectives.My tenure at RTI equipped me with extensive experience in IT project management, infrastructure deployment, team leadership, and strategic planning within diverse geographical and operational contexts across the EMEA region. Show less

Created to spearhead specialist technical support for Juniper products and provide IT consultancy to key clients, I served as the lead Wide Area Network (WAN) specialist, focusing on Juniper WAN acceleration products. I offered technical support and business analysis consulting to prominent organizations such as Attorney General Australia, Optus, Department of Corrective Services (DCS), and Integral Energy. My role included developing technology roadmaps and recommendations to meet service… Show more Created to spearhead specialist technical support for Juniper products and provide IT consultancy to key clients, I served as the lead Wide Area Network (WAN) specialist, focusing on Juniper WAN acceleration products. I offered technical support and business analysis consulting to prominent organizations such as Attorney General Australia, Optus, Department of Corrective Services (DCS), and Integral Energy. My role included developing technology roadmaps and recommendations to meet service level standards.Key contributions:Led technical expertise for project management across 10+ projects valued from $10K to $100K, managing multiple projects simultaneously. Projects encompassed significant infrastructure transformations and business analysis to enhance service delivery capabilities.Evaluated vendor solutions and managed technology delivery to align with client requirements, providing technical guidance, training, and support to internal teams, vendor partners, and customers.Enhanced sales opportunities by engaging clients on their business challenges and recommending suitable solutions. Conducted client presentations on Juniper WAN acceleration products and introduced networking monitoring and reporting services as a new product offering in the local market.My role in this newly established position allowed me to cultivate deep technical knowledge in Juniper products, leverage strong project management skills, and foster client relationships through strategic IT consultancy and support. Show less

Subcontracted by RTI to deliver comprehensive regional IT support across 12 locations for Local Governance Development (USAID) in Iraq, I established and developed six IT teams across the region to bolster network infrastructure.Key achievements include:Serving as the primary expert on IT infrastructure solutions, ensuring prompt resolution of issues for over 200 users while effectively managing their expectations.Co-leading a two-person team to project manage the deployment of new… Show more Subcontracted by RTI to deliver comprehensive regional IT support across 12 locations for Local Governance Development (USAID) in Iraq, I established and developed six IT teams across the region to bolster network infrastructure.Key achievements include:Serving as the primary expert on IT infrastructure solutions, ensuring prompt resolution of issues for over 200 users while effectively managing their expectations.Co-leading a two-person team to project manage the deployment of new network architecture and infrastructure across 12 locations within a tight timeframe. This included implementing wireless networks, cabling, routers, switches, and satellite Internet access for 500+ PCs, completing the project one week ahead of schedule.Strategically sourcing and cultivating high-performing IT teams for six offices, driving growth and efficiency through effective implementation strategies and on-time, within-budget project delivery.Providing technical leadership and mentoring to teams, identifying areas for improvement, and overseeing the planning, upgrading, monitoring, testing, troubleshooting, and servicing of systems.Managing regional offices in the south and south-central regions of Iraq, actively involved in local talent acquisition, training, and development to strengthen IT support capabilities. Show less

Managed presales activities for IBM software and 3COM networking products.