Bobby Olsen Email & Phone Number

Euless, Texas, United States

Financial processes and resourcesHuman Resource Management processes and resourcesTechnology processes and resourcesFacilities processes and resources

Bedford, Texas

Dallas/Fort Worth Area

Lead commercial operations support team; facilitating logistics for sales and marketing organizations:• Product offerings and programs. • Data cleansing and integration. • Reporting and analytics. • CRM user and account management.• Approval processes.

The Best Rental Management Software WorldWidePioneered software application revenue streams; designing, developing, implementing and supporting solutions. • Developed SalesForceSync application; linking software to SalesForce account, contact and task domains. • Created contract integration with Epicor software; sending pricing, item detail and transaction updates. • Introduced Google forms on-boarding tool; aligning customer data for standardized, simplified integration. • Built eSignature add-on; providing tablet and remote signing options.• Authored work-order add-on; adding part ordering and tracking.

• Implemented technology application under budget by $50K; negotiating cost from $600K to $150K, directing proof of concept/business case and collaborating business and IT implementation efforts. • Developed metrics reporting tool; utilizing SAP reporting, SQL Server and Excel embedded queries, providing automated, accurate and timely daily Metrics update for auditing and monitoring production team processes. • Created Data Quality vision; defining priorities and roles, recruiting talent, building customer centered solutions and saving time while increasing quality. • Introduced 3rd party data source concept; freeing resources, improving data quality and increasing compliance with national and state regulatory requirements. • Reduced web portal user ID creation process from 4 to 2 days through innovation, supporting business needs and enabling additional revenue of $13,000 per customer for each cycle time day reduced.• Reduced expenses, obtaining IT funding for temporary help due to system constraints. • Coordinated legacy to Business Objects reporting transition.

• On-boarded operations team; led web portal team transition, guiding day-to-day production activities and implementing team scorecard to reduce cycle time and track improvements.• Assumed manager role for billing position; facilitating monthly reporting transition to billing based upon business unit notification of actual implementation of product and overseeing To-be-billed report transition to distributed report ran by field personnel, saving time and empowering customers. • Leveraged technology to improve business processes; automating validation routines so that all correctly processed automation items are completed without human intervention, mentoring contracts analysts to develop automation for contracts processes and managing SharePoint implementation.• Received recognition for executing projects saving $2.95 MM over 8 year period.

Bba, Marketing

Education record