Bobby Olsen Email & Phone Number

Euless, Texas, United States

Financial processes and resourcesHuman Resource Management processes and resourcesTechnology processes and resourcesFacilities processes and resources

Bedford, Texas

Dallas/Fort Worth Area

• Lead commercial operations support team; facilitating logistics for sales and marketing organizations:
• Product offerings and programs.
• Data cleansing and integration.
• Reporting and analytics.
• CRM user and account management.
• Approval processes.

• The Best Rental Management Software WorldWidePioneered software application revenue streams; designing, developing, implementing and supporting solutions.
• Developed SalesForceSync application; linking software to SalesForce account, contact and task domains.
• Created contract integration with Epicor software; sending pricing, item detail and transaction updates.
• Introduced Google forms on-boarding tool; aligning customer data for standardized, simplified integration.
• Built eSignature add-on; providing tablet and remote signing options.
• Authored work-order add-on; adding part ordering and tracking.

• Implemented technology application under budget by $50K; negotiating cost from $600K to $150K, directing proof of concept/business case and collaborating business and IT implementation efforts.
• Developed metrics reporting tool; utilizing SAP reporting, SQL Server and Excel embedded queries, providing automated, accurate and timely daily Metrics update for auditing and monitoring production team processes.
• Created Data Quality vision; defining priorities and roles, recruiting talent, building customer centered solutions and saving time while increasing quality.
• Introduced 3rd party data source concept; freeing resources, improving data quality and increasing compliance with national and state regulatory requirements.
• Reduced web portal user ID creation process from 4 to 2 days through innovation, supporting business needs and enabling additional revenue of $13,000 per customer for each cycle time day reduced.
• Reduced expenses, obtaining IT funding for temporary help due to system constraints.

• On-boarded operations team; led web portal team transition, guiding day-to-day production activities and implementing team scorecard to reduce cycle time and track improvements.
• Assumed manager role for billing position; facilitating monthly reporting transition to billing based upon business unit notification of actual implementation of product and overseeing To-be-billed report transition to.
• Leveraged technology to improve business processes; automating validation routines so that all correctly processed automation items are completed without human intervention, mentoring contracts analysts to develop.
• Received recognition for executing projects saving $2.95 MM over 8 year period.

Bba, Marketing

Education record