- Identify and plan major documentation projects involving Support, Product, Engineering, and other internal teams to support users (internal and external) through documentation.- Represent documentation team in weekly syncs with Support, Product, Engineering, and other internal teams to ensure we are aligned with entire organization.- Audit team backlog and work with key stakeholders and subject matter experts to prioritize, plan, and unblock tasks.- Act as Editor, Project Manager, and Publisher for technical documentation written by Engineering, including technical and API docs.- Audit existing documentation project to find information gaps, improve existing text, and develop more detailed versions of docs.- Lead ongoing improvements to team processes, checklists, and best practices.- Establish quality assurance and other safety mechanisms to ensure positive documentation experience.

-Maintain project and release schedule.-Coordinate music from musicians and art from designers to meet project schedule.-Manage company finances.-Communicate with record pressing plants, artists, distributors, customers, and press via email and phone.-Compose biographical one-sheets for each release with information on artist and label.-Manage Geographic North's social media accounts, including Facebook and Twitter.-Ship purchased and promotional orders to customers and press for review purposes.

- Managing entire technical writing backlog, including prioritization of upcoming release documentation and ad hoc writing requests.- Acting as Editor, Project Manager, and Publisher for technical documentation written by Engineering, including technical and API docs.- Drafting product documentation to engage and educate customers, prospects, and internal employees about products and features.- Collaborating with Support, Customer Success, Product, Engineering, and other internal teams to collect and close gaps in documentation.- Auditing existing documentation project to find information gaps, improve existing text, and develop more detailed versions of docs.- Translating SME information into clear, readable documents such as user guides, admin guides, technical specifications, and workflow processes.- Creating templates and style guides for internal and external use to ensure consistent and thorough documentation written by anyone in the company.

- Managing entire technical writing backlog, including prioritization of upcoming release documentation and ad hoc writing requests.- Building out team of technical writers to scale with the product and customer needs.- Drafting product documentation to engage and educate customers, prospects, and internal employees about products and features.- Designing and outlining new documentation types, including release notes, feature guides, APIs, spec sheets, and more.- Using a range of authoring tools (MadCap Flare, Word, Atom) and collaboration tools (Google Drive/Docs, SharePoint, Git) draft, review/edit, and publish documentation.- Tracking in Jira, Confluence, InVision, Asana, and more to track changes and alight with internal teams.- Creating style guide for technical writing team to maintain consistent tone, voice, and formatting.- Collaborating with Support, Customer Success, and other internal teams to collect and close gaps in documentation.- Auditing documentation project to find information gaps, improve existing text, and develop more detailed versions of docs.- Translating SME information into clear, readable documents such as user guides, admin guides, technical specifications, and workflow processes.- Researching and presenting plans to bring documentation online (HTML) from a previously print-only output.

-Research and compose articles highlighting local events. -Interview touring and local musicians for features.-Review new release albums and EPs by bands and artists.http://clatl.com/atlanta/ArticleArchives?author=7184489

-Translate technical information into clear and concise documents to be used by internal and external, technical and non-technical personnel.-Create user-friendly documentation and guides for web applications and product integrations.-Develop and maintain knowledge base sections, categories, and articles.-Conceive and produce video walkthroughs and tutorials, including drafting the scripts, recording voiceovers, capturing product images, editing video and audio, writing customer-facing titles and descriptions, and publishing final videos to YouTube.-Develop editing procedure and checklist for all documentation, including technical, SEO, and copy edits.-Edit public-facing messages and documentation for other teams within the company.-Organize marketing and technical documentation for new product features and releases.-Work with product marketing to create marketing collateral such as technical presentations, data sheets, technical whitepapers and case studies for multiple media outlets.-Implement editorial and aesthetic improvements to existing documents, including new designs, layouts, and procedures.-Utilize Zendesk and Google Docs to collaborate, create, manage, and publish content for both print and online documentation.

-Manage all Blog content, including editing content submitted by other writers and generating my own posts.-Manage social media with content updates, including Facebook and Twitter.-Strategize site message and aesthetic with fellow site editors.-Coordinate with labels, PR firms and artists to ensure announcement and feature publishing.-Delegate new releases and other streaming content to writers according to each writer's interest and expertise. -Review new release albums and EPs by bands and artists.-Interview musicians and artists for feature articles.http://www.secretdecoder.net/author/bobbypower/

-Design, develop, and maintain online help instructions to assist end users in the performance of complex tasks on an automated system that determines eligibility for and calculations of health and human services benefits.-Edit and enhance source documentation of technical nature to ensure existing online help content is clear, concise, comprehensive, and user-friendly.-Participate in projects with end users, business and systems SMEs, and app developers.-Collaborate with business analysts and SMEs to ensure communications to CBMS stakeholders accurately reflect current policies and procedures as well as current business and system processes.

-Translate technical information into clear and concise documents to be used by internal and external, technical and non-technical personnel.-Create user-friendly documentation and guides for mobile applications, desktop applications, software and product integration.-Organize marketing and technical documentation for current applications and new releases.-Work with product marketing to create marketing collateral such as technical presentations, data sheets, technical whitepapers and case studies for multiple media outlets.-Research industry topics and trends.-Implement editorial and aesthetic improvements to existing documents, including new designs, layouts, and procedures.-Utilize MadCap Flare professional content authoring tool to create, manage, and publish content for both print and online documentation, including PDF, HTML5, Word and online help formats.-Document REST and SOAP API documentation for customer implementation and integration.

-Manage website content, online release schedule deadlines, and edits between major market deadlines.-Maintain company's web presence, including SEO for company web site and developing new site features with third-party web developer.-Interview companies to gather information regarding unique products/services for individual company profiles.-Compose company profiles using information gathered via phone and/or email to be printed in yearly publication across five major markets.-Research topics related to home care and general upkeep of residential structures, such plumbing, electrical systems, driveways and sidewalks, siding, roofing, etc.-Proof and edit books that included the researched topics and company profiles. The books are unique to five major markets and release semiannually.-Travel to training sessions and act as representative of company. Relate learned information and experience back to teammates.

-Created and maintained process documentation and policies related to the SEM team and product. Ensured team adhered to AT&T policies, specifications and ethics in regards to employee conduct and quality of work. -Proofed 100 per month final products (websites and consultation summaries sent to advertisers) handled by account managers for errors or department policy inconsistencies.-Created scoring system for quality of final product and account manager performance and process adherence. -Monitored team performance and productivity through hands-on observation and weekly reporting. Addressed any issues through training, coaching and disciplinary action. Conducted annual team member performance reviews.-Managed group of 20 initial fulfillment account managers and data entry consultants. Monitored quality of work and handled workload and assignment delegation.-Expedited incoming escalations from sales team, upper management and clients to ensure issues were expedited. Provided effective resolutions and maintained open communication until all issues were resolved.

-Conducted telephone consultations with small to mid-size business owners to collect content for the creation of search engine marketing campaigns. -Provided post fulfillment support with campaign optimization requests to ensure the quality of clicks and conversions. Reviewed monthly reports for high-spend customers to maximize ROI and boost performance.-Completed copywriting of online search ad's and connection page designs for an average of 20 clients per week. Responsibilities included researching the most profitable industry keywords; ensuring ad's met all major search engine specifications; proofing search engine campaign ad's, proxy pages, and connection page content and layout; and submitting campaigns by deadline.

-Acted as primary representative for both radio station and University in conferences and events across the county.-Oversee two Assistant Music Directors in managing music department of radio station.-Compile weekly charts from gathered listener and employee/DJ feedback.-Maintain electronic database and rotational programming.-Communicate with record label, artist, band, and PR agency representatives to discuss upcoming events, deadlines, and release dates.-Organize station events, concerts and benefits, including reserving a venue and booking bands/talent to perform.-Participated in panels of discussion regarding radio industry and how to develop independent radio stations.-Review promotional music and determine relevance in radio station's regular rotation.