Bob Crawford Email & Phone Number

Phoenixville, PA, US

Philadelphia, Pennsylvania, United States

Philadelphia

• TPX Product Engineering - Commercial Voice
• Program manage the launch of Comcast Business VoiceEdge Cloud-Based Virtual PBX and Consumer Voice Portal
• Coordination with numerous teams to launch a new product line for Comcast Business voice services; Ensuring the roadmap was appropriately prioritized, deliverables and commitments articulated and accepted; discover and.
• Provide senior leadership reporting on the program status, risks, and issues
• Manage the launch of the Customer Care portal to assist users in their configuring their phone systems
• Introduce an Agile/Scrum approach to the Portal team and Systems teams. Delivering features more quickly and increasing the predictability of delivery

Phoenixville, Pennsylvania, United States

Greater Philadelphia Area

Blue Bell, PA

• PMO Manager for CIGNA's Home Delivery Pharmacy division
• Assist in building out a new development organization within Cigna Home Delivery Pharmacy
• Lead the creation of the SDLC for the new team
• Define and manage processes for the PMO
• Manage and provide reporting multi-million dollar annual budget
• Provide executive status reports and financials

• Program Manager/Senior Project Manager for the North American e-commerce website.
• Managed the overall Program for the North American e-commerce website including numerous customer enhancements and the rollout of an integrated online chat application for Customer Service and Product Information
• Manage the financial budget for the program
• Maintain weekly program meetings with key executives from business and IT to inform them of progress and obtain their decisions on critical path items when needed
• Lead the update to the SDLC framework to include agile and iterative methodologies
• Introduce and facilitate an agile methodology to the team

• Primary contact for all projects within the Comcast.net portfolio.
• Comcast.net has 13MM daily visitors which generate 40MM daily page views
• Manage the overall program from the business roadmap through production
• Work closely with the client to monitor and adjust the roadmap as new projects are introduced; assess impact, create and manage updated plan
• Plan, direct, and coordinate program activities and Project Managers to ensure that all of the Comcast.net program and project objectives are accomplished on time and within budget
• Proactively monitor multiple projects in various phases and their overall progress, negotiating with teams to resolve issues, escalating issues and risks and communicate mitigation plans

• Fancast.com (Now XfintyTV)
• Successfully launched the Alpha, Beta, and Production releases of fancast.com.
• Manage the project and team through project phase deliverables associated with project initiation, planning, execution, and deployment/closure.
• Provide weekly status reports to Senior Executives
• Primary liaison between multiple internal clients and external vendors
• Work with Product team and Business Analyst to define and prioritize project requests

• Headquartered in Conshohocken, Pennsylvania produces video, meetings, webcasts, and multimedia for Fortune 500 companies. FMP Media Solutions is formed through the combination of FMP Visual Communications and Xstream.
• Develop and manage the company's strategic IT and Interactive development initiatives; current and long term
• Development and implementation of sales and marketing plans for Multimedia & Webcast division
• Reduced IT administration time by 15% by consolidation of equipment and implementation of improved management tools
• Management and training of the IT, Multimedia, Webcasting, and duplication departments
• Responsible for developing new accounts and managing existing accounts

• Design, manage and implement merger of two separate corporate networks in four locations into a single domain in a new centralized data center. Including the consolidation of File and Print servers, email servers.
• Consolidate multiple legacy Document Management systems into one centralized system
• Manage and implement the upgrade of one half of desktop computers and laptops in the corporation
• Manage the consolidation of client, vendor, project and employee databases in the merger
• Design and manage the development of a custom corporate Intranet which includes a vacation management system, project management system, Network administrative utilities, checklists, FAQs, HR documentation and links to.
• Plan and supervise the development of the FMP webcast builder website. A custom site that gives the ability to create hosted websites with multiple skins in the matter of minutes. Reducing development time by 80% for.

• A full service new media design studio specializing in webcasting, event planning, CD-ROMs, DVDs, and graphic design. Xstream was a five year old company that had successfully grown in sales volume each year by.
• Work with corporate ownership to create and enforce employee guidelines and office policies
• Evaluate business needs, objectives and goals and design procedures to meet those needs
• Direct the company's personnel administration activities including job assignment, training, performance evaluation and compensation review
• Manage vendor relationships; negotiated contracts
• Manage IT staff and oversee corporate network infrastructure

Swarthmore, PA

• Functioned as the lead systems and technology architect for the organization
• Designed, configured and maintained in-house network consisting of multiple web servers running IIS, Exchange Server, Cold Fusion servers, and a remote office using VPN to connect to central office
• Managed Webcasting department
• Responsible for all technical and production aspects of webcasting
• Project managed all webcasting events
• Manage software and hardware assessment efforts for the corporation

• Tailored Software Associated, Inc. headquartered in Media, Pennsylvania was a leading provider of out-sourced MIS services concentrating in small to medium size law firms and medical offices.
• Responsible for administrating, maintaining, upgrading, and troubleshooting multiple client installations consisting of Windows NT, Novell NetWare and Unix server along with Windows 3.x, Windows 95/98 and Windows NT.
• Installed and configured numerous Windows NT 4.0 Servers running Proxy Server 2.0, Microsoft Exchange Server 5.5, Internet Information Server 2.0, DHCP, Seagate Backup Exec, ArcServeIT; Configured Cisco routers for WAN.
• Developed and maintained TCP/IP scheme for 7 site WAN
• Established printing environment for LAN/WAN, including print servers and conversion from Novell NetWare 3.12 printer queues and printers to Windows NT 4.0 printers
• Coordinated migration, conversion, and training of mission critical legacy application to a new custom written application on an NT platform

• A full service interactive media, digital development company specializing in Internet, Extranet, Software, CD-ROM, DVD, and Kiosks.
• Performed system administrator duties for in-house and client Unix, NT, Novell server based networks running Terminals, Windows 3.x and Windows 95 clients
• Maintained User accounts, print services, remote connectivity, network wiring, and hardware maintenance
• Built, configured and installed SCO UNIX and Windows NT servers
• Senior Application Programmer using Thoroughbred BASIC for custom software packages installed in over 50 locations worldwide
• Assisted in the programming of the company Intranet using SQL as a backend server; used for project management in inventory system

Bs, Computer Science

Activities and Societies: Acacia Fraternity

Education record