Bob Crawford Email & Phone Number

Phoenixville, Pa, Us

Philadelphia, Pennsylvania, United States

Philadelphia

TPX Product Engineering - Commercial Voice• Program manage the launch of Comcast Business VoiceEdge Cloud-Based Virtual PBX and Consumer Voice Portal• Coordination with numerous teams to launch a new product line for Comcast Business voice services; Ensuring the roadmap was appropriately prioritized, deliverables and commitments articulated and accepted; discover and resolve conflicts, risks and issues by working with stakeholders to gain consensus on resolution• Provide senior leadership reporting on the program status, risks, and issues• Manage the launch of the Customer Care portal to assist users in their configuring their phone systems• Introduce an Agile/Scrum approach to the Portal team and Systems teams. Delivering features more quickly and increasing the predictability of delivery• Delivery of new Mobile and Desktop applications for business customers• Project manage the upgrade of the business network voice infrastructure• Scrum Master for multiple Software Development teams• Provided process solutions for a highly functional DevOps team with Organizational restructures as the team doubled in size and processes needed to be updated• Supported the Director by giving SDLC coaching to individual contributors and technical leads

Phoenixville, Pennsylvania, United States

Greater Philadelphia Area

Blue Bell, Pa

PMO Manager for CIGNA's Home Delivery Pharmacy division• Assist in building out a new development organization within Cigna Home Delivery Pharmacy• Lead the creation of the SDLC for the new team• Define and manage processes for the PMO• Manage and provide reporting multi-million dollar annual budget• Provide executive status reports and financials• Facilitate daily leadership meetings to promote team collaboration, establish communication channels, promote the SDLC

Program Manager/Senior Project Manager for the North American e-commerce website.• Managed the overall Program for the North American e-commerce website including numerous customer enhancements and the rollout of an integrated online chat application for Customer Service and Product Information• Manage the financial budget for the program• Maintain weekly program meetings with key executives from business and IT to inform them of progress and obtain their decisions on critical path items when needed• Lead the update to the SDLC framework to include agile and iterative methodologies• Introduce and facilitate an agile methodology to the team

• Primary contact for all projects within the Comcast.net portfolio.• Comcast.net has 13MM daily visitors which generate 40MM daily page views• Manage the overall program from the business roadmap through production• Work closely with the client to monitor and adjust the roadmap as new projects are introduced; assess impact, create and manage updated plan• Plan, direct, and coordinate program activities and Project Managers to ensure that all of the Comcast.net program and project objectives are accomplished on time and within budget• Proactively monitor multiple projects in various phases and their overall progress, negotiating with teams to resolve issues, escalating issues and risks and communicate mitigation plans• Prepare and present weekly status reports for Senior Executives• Present weekly roadmap status to extended business team• Responsible for rolling out and managing new cross-functional team process within the organization• Manage a team of project managers including performance monitoring, reviews, and career development• Plan and direct project management team, including all aspects of PM policies, objectives, and initiatives in support of organizational strategy and objectives• Maintain daily call with senior executives to escalate unresolved issues• Manage the replacement of the homegrown CMS to an open source CMS (Alfresco) which is responsible for running Comcast.net• Supervise the project management team for the rollout of the newly designed homepage on Comcast.net, vendor migration of the comcast.net games channel, the launch of the Xfinity.com website and multiple customer improvement modification• Create custom reports in Daptiv (Cognos report writer) for all levels of reporting

Fancast.com (Now XfintyTV)• Successfully launched the Alpha, Beta, and Production releases of fancast.com.• Manage the project and team through project phase deliverables associated with project initiation, planning, execution, and deployment/closure.• Provide weekly status reports to Senior Executives• Primary liaison between multiple internal clients and external vendors• Work with Product team and Business Analyst to define and prioritize project requests • Work with team leads of multiple business units to prioritize project requests and ensure business requirements are fully defined.• Manage teams to ensure that project milestones and deliverables are accomplished • Identify and maintain schedules, issues, action items, risks, document tracking utilizing MS Project and Daptiv, Rally, Wiki and Trac• Assist the Director in mentoring and coaching staff

Headquartered in Conshohocken, Pennsylvania produces video, meetings, webcasts, and multimedia for Fortune 500 companies. FMP Media Solutions is formed through the combination of FMP Visual Communications and Xstream Interactive Communications. • Develop and manage the company's strategic IT and Interactive development initiatives; current and long term• Development and implementation of sales and marketing plans for Multimedia & Webcast division• Reduced IT administration time by 15% by consolidation of equipment and implementation of improved management tools• Management and training of the IT, Multimedia, Webcasting, and duplication departments• Responsible for developing new accounts and managing existing accounts• Participant in LPI management training program• Responsible for Multimedia & Webcasting proposals and invoicing• Responsible for profit and loss in the Multimedia & Webcasting division - achieved 33% profit in the first quarter of 2005• Management of vendor contracts and project based subcontractors

• Design, manage and implement merger of two separate corporate networks in four locations into a single domain in a new centralized data center. Including the consolidation of File and Print servers, email servers, Domain servers utilizing Active Directory, DNS and WINS servers, Windows Media Streaming servers, Web Servers, and MS SQL servers. Reconfiguration of all firewalls and VPN services• Consolidate multiple legacy Document Management systems into one centralized system• Manage and implement the upgrade of one half of desktop computers and laptops in the corporation• Manage the consolidation of client, vendor, project and employee databases in the merger• Design and manage the development of a custom corporate Intranet which includes a vacation management system, project management system, Network administrative utilities, checklists, FAQs, HR documentation and links to benefit administration• Plan and supervise the development of the FMP webcast builder website. A custom site that gives the ability to create hosted websites with multiple skins in the matter of minutes. Reducing development time by 80% for live or on-demand webcasts•Coordination and execution of on-site webcasting nationally and internationally

A full service new media design studio specializing in webcasting, event planning, CD-ROMs, DVDs, and graphic design. Xstream was a five year old company that had successfully grown in sales volume each year by building close customer relationships and delivering superior results.• Work with corporate ownership to create and enforce employee guidelines and office policies• Evaluate business needs, objectives and goals and design procedures to meet those needs • Direct the company's personnel administration activities including job assignment, training, performance evaluation and compensation review• Manage vendor relationships; negotiated contracts • Manage IT staff and oversee corporate network infrastructure• Manage project managers and production teams to ensure projects deadlines and quality standards were met• Provided direction and leadership for information technology and systems initiatives across the organization• Assured that business processes and technology requirements were accurately defined, developed, delivered and supported• Responsible for all in-house and client purchasing

Swarthmore, Pa

• Functioned as the lead systems and technology architect for the organization• Designed, configured and maintained in-house network consisting of multiple web servers running IIS, Exchange Server, Cold Fusion servers, and a remote office using VPN to connect to central office• Managed Webcasting department• Responsible for all technical and production aspects of webcasting• Project managed all webcasting events• Manage software and hardware assessment efforts for the corporation• Managed IT service relationships with employees, customers and technology service providers

Tailored Software Associated, Inc. headquartered in Media, Pennsylvania was a leading provider of out-sourced MIS services concentrating in small to medium size law firms and medical offices.• Responsible for administrating, maintaining, upgrading, and troubleshooting multiple client installations consisting of Windows NT, Novell NetWare and Unix server along with Windows 3.x, Windows 95/98 and Windows NT workstations• Installed and configured numerous Windows NT 4.0 Servers running Proxy Server 2.0, Microsoft Exchange Server 5.5, Internet Information Server 2.0, DHCP, Seagate Backup Exec, ArcServeIT; Configured Cisco routers for WAN connection allowing clients to run enterprise applications from corporate headquarters• Developed and maintained TCP/IP scheme for 7 site WAN• Established printing environment for LAN/WAN, including print servers and conversion from Novell NetWare 3.12 printer queues and printers to Windows NT 4.0 printers• Coordinated migration, conversion, and training of mission critical legacy application to a new custom written application on an NT platform• Documented clients network, hardware and software configurations and settings• Worked on project planning, findings and analysis, recommendations, detailed design, implementation• Managed technicians - provided detailed task descriptions and assisted with problem troubleshooting.•Trained technicians on system configurations and customer relations

A full service interactive media, digital development company specializing in Internet, Extranet, Software, CD-ROM, DVD, and Kiosks.• Performed system administrator duties for in-house and client Unix, NT, Novell server based networks running Terminals, Windows 3.x and Windows 95 clients• Maintained User accounts, print services, remote connectivity, network wiring, and hardware maintenance• Built, configured and installed SCO UNIX and Windows NT servers• Senior Application Programmer using Thoroughbred BASIC for custom software packages installed in over 50 locations worldwide• Assisted in the programming of the company Intranet using SQL as a backend server; used for project management in inventory system • Researched new technologies and recommended upgrades to supervisors and clients• Responsible for all in-house and client purchasing• Managed $100,000 hardware and software budget

Bs, Computer Science

Activities and Societies: Acacia Fraternity

Education record