Managing resources within Desktop Support, Tech Café, VIP support and Conference Rooms across multiple business units in North America.Hire, onboard, train and orient staff; including goal setting, coaching and performance management, Daily end-to-end ownership of all Field Service Operations Tickets, SLAs & escalations Asset Management End User satisfactionCommunicating and working with Business Stakeholders, Vendors and all levels of the Organization

Collaborated with HP product teams (PS, CS, Print) to evaluate and provide feedback pertaining to enterprise readiness of HP products and services. • Ensured new products and services are Enterprise Ready.• Promoted a sense of Pride and Ownership throughout HP.• Participated in external customer Pre-Sales and demo presentations. • Represented HP and shared knowledge in areas of expertise with customers at industry events

Drove the design, deployment, and support of Tech Cafés across Palm’s global footprint providing support for users, internal/external groups and R&D with hardware and software issues.• Managed Service Desk as well as onsite Help Desk Teams.• Created and led “white glove” employee on/off-boarding process.• VIP support for C-Level executives• Developed training, communication and documentation tools and processes.• Supported Hardware imaging, inventory, ordering, repair as well as Meetings/Events and moves and relocations

• Level 1 and level 2 support for MAC and PC based systems.• Fielding, monitoring, and resolution of problems through helpdesk systems.• Assessed and assisted in technical support processes refinement.

• Participated in educational workshops to learn new techniques to bolster student participation.• Researched new teaching tools and resources to use in classroom.• Provided Device Lifecycle support.

General Manager for various restaurants in the greater Bay Area