I am currently employed as a Microsoft Account Technology Specialist. In this role, I am responsible for synthesizing and combining various business and industry insights, managing stakeholder relationships, applying industry expertise, and growing and managing relationships with C-level tech/innovation executives and BU tech leaders. My role allows me to leverage my skills and knowledge to drive successful outcomes and deliver value to our clients.

As a Microsoft Technology Centers (MTC) Architect, I am at the forefront of Microsoft innovation, helping customers envision and implement their digital transformation strategies. My responsibilities include synthesizing business and technical requirements for solutions, collaborating with customers and other Microsoft teams, and embracing a culture of learning and innovation. I am part of a cross-platform team, providing technical leadership and developing as a globally influential technology leader. My role allows me to leverage my skills and knowledge to drive successful outcomes and deliver value to our clients.

As a Microsoft Designated Support Engineer, I am responsible for providing technical assistance to customers who are having difficulty using Microsoft products and services. I troubleshoot and diagnose customer issues, provide solutions, and help customers understand how to use Microsoft products.In addition to serving as the dedicated resource for any Microsoft Business Application support needs, I drive proactive and reactive engagements to help anticipate and address issues before they have an impact.I collaborate with other technical specialists on case reviews, troubleshooting, and effective customer interaction. As part of my regular responsibilities, I own, troubleshoot, and solve technical issues, using collaboration, best practices, and transparency within and across teams.I also identify technical or strategic cases that require escalation, create and maintain incident management requests for the product group or engineering group, and contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience.My role as a Microsoft Designated Support Engineer allows me to leverage my technical skills and customer service abilities to provide high-quality support and drive customer satisfaction.

As a Senior Developer, I bring a broad range of competencies to the table, including SharePoint configuration and development, SQL Server administration and optimization, and comprehensive life cycle development utilizing Visual Studio Team System. I am proficient in implementing Agile MSF or SCRUM methodologies and have a solid foundation in business process development using BizTalk Server. My extensive expertise enables me to provide robust and efficient solutions in a professional environment.

As a seasoned Solutions Architect and Technical Trainer, I bring a wealth of expertise in several key areas. My skills encompass SharePoint configuration and development, SQL Server administration and optimization, and full life cycle development using Visual Studio Team System with Agile MSF or SCRUM methodologies. I also specialize in business process development using BizTalk Server.1. For seven years, I served as a visiting instructor at the University of Wisconsin - Milwaukee, where I delivered classes on SQL Server, BizTalk, .NET, XML, and ASP.NET.2. I embarked on a fourteen-city national tour, presenting Services Oriented Architecture to Microsoft ISV Partners.3. I also conducted a ten-city national tour, presenting the Visual Studio Team System and SCRUM framework to Microsoft Partners.My diverse experience and commitment to continuous learning have equipped me with a robust skill set and a deep understanding of the technology landscape. I am passionate about leveraging my knowledge to drive strategic initiatives and deliver value.