Bob Goossens Email & Phone Number

Irvine, Ca, Us

Irvine, Ca

Managing an internal team of Business Analysts and developers which consists of full-time employees and offshore/nearshore contract engineers. The Team is responsible for providing business stakeholders with the support of operational process issues, system enhancements to improve process efficiencies, and user training. Responsibilities also involve vendor management of products supported by our team - including contract renewals, ongoing evaluation of products to ensure returns on investments are achieved.Operating as a “working manager” by actively assisting with support requests for Sales, Service, Community, and Operation users. Activities include system enhancements for Lightning, Classic and Console interfaces. Enhancements include object development, routine field additions, creation and maintenance of workflows, validation rules, management of Approvals and maintenance of process flows. Additional responsibilities include facilitation of discovery sessions with managers of the field users, and customer service, to evaluate current end-to-end processes. System enhancements improve process efficiencies through work-flow automation and comprehensive page layouts. Document results of Discovery sessions to formulate system requirements, validate alignment between business objectives and functional requirements. Agile planning mythology is used to ensure Salesforce system enhancements are delivered to business stakeholders at a pace that is well balanced between frequent changes yet allowing users to consume new changes without causing operational confusion.

Chandler, Az

Responsible for Levementum's Industrial & High-Tech Manufacturing practice, I look forward to working with manufacturers in leveraging the latest sales/customer service platform technology to improve their cross-functional operational and business management processes. Whether you own a small business or work in a large corporation our practices has solutions to meet your needs. Levementum has partnerships with Salesforce.com, SugarCRM and Model-N in delivering the best systems architecture to support our business. We also leverage third-party solutions to help support integrated systems whereby creating a seamless sequence of processes from Quote to Cash.

Pewaukee, Wi (Hq) & Council Bluffs, Ia

Manager of both IT and Marketing Operations. Diverse responsibilities included operating as the corporate SFDC administrator with responsibilities of system analysis, application customizations, and collaboration with executive and divisional leaders to continuously improve and standardize end-to-end processes. Operated as Marketing Manager. Increased company visibility nationally through marketing programs which include the following: support of new national sales team, trade show management, web content development, oversight of branding standards, and all digital marketing programs.Conceptualized and executed system configuration and development through the collaboration with certified vendor resources. Platform customizations were accomplished through utilization of native Salesforce functionality, including declarative development to the Sales Cloud and Service Cloud applications. Implemented and utilized SFDC Pardot marketing automation system to execute monthly national email marketing campaigns and orchestrated lead nurturing drip marketing programs to support business development.

Santa Fe Springs, Ca

As a member of one of the largest machine tool distributorships in the U.S. I was able to work in many roles during my 20 years with Ellison Technologies. Starting in I.T. I concentrated on implementation and support of the Baan ERP system. In 2000 I became project manager of the corporation's enterprise CRM implementation. Later, I lead an internal team in developing a web front-end to the enterprise CRM in an effort to expand the adoption to our call center and field service. After 10 years of managing the development of legacy CRM system we migrated to Salesforce.com. Over a 12 month period we configured Salesforce.com to expand the capabilities of the legacy CRM by leveraging mobile add-ins and workflows to drive cross-functional process efficiency. The corporation grew to over 500 users of Salesforce.com across 18 divisions who's focus was product sales and customer services. Development of cross-divisional communities became a powerful advantage to the organization and we leveraged Salesforce.com's capabilities in support the community structure to share knowledge through documents as well as development of a national case-resolution library. In 2009 I became responsible for heading up Marketing for the corporation helping to develop a digital marketing capabilities within the organization. Working with the talented marketing personnel, as a team we build a strong digital marketing presence within the machine tool distribution sector integrating a new corporate website with Salesforce.com / Pardot for SEO monitoring and lead tracking.

Downey, Ca

Lead Engineer supporting software simulation maintenance to program specification, mathematical modeling, statistical analysis and Space Shuttle trajectory analysis.Performed Space Shuttle mission analysis in order to gain necessary experience to help design and develop integrated software tools used to improve analysis efficiency.Presented pre-launch analysis results to NASA and participated in day of launch support activities.

Ba Of Applied Mathematics, Computer Science

Bachelor Of Applied Mathematics W/Minor Computer Science, Applied Mathematics & Computer Science