Robert Wagner Email & Phone Number

Phoenix, Arizona Area

Provide product and consultation support via inbound/outbound phone and email contacts to some of GoDaddy’s largest customers (businesses with 10+ employees). Solve customer questions, issues, and concerns to positively influence renewals and ongoing success. Proactively manage and guide customers throughout their entire lifecycle to ensure success and add.

• Supervise and manage Hosting Support Agents who provide customer service and support for Go Daddy customers. Agents are on inbound telephone calls, chat, and service tickets regarding issues ranging from questions with.
• Multi-channel queue management to adjust Hosting Support workforce to focus on channels exceeding SLA.
• Maintain team motivation through continuous feedback, positive reinforcement, and incentive contests. Encourage Team Agents to take ownership of customer issues and ensure one call resolution. Offer suggestions.
• Conduct One on Ones with Agents, Performing administrative work such as time cards, writing and the delivery of Corrective Actions, Listing to calls via NICE or live shadowing.
• Coaching and Development for sales and technical skills. This include product communications, changes, etc.

Phoenix, Arizona Area

• Supervise and manage Hosting Support Agents who provide customer service and support for Go Daddy customers. Agents are on inbound telephone calls, chat, and service tickets regarding issues ranging from questions with.
• Multi-channel queue management to adjust Hosting Support workforce to focus on channels exceeding SLA.
• Maintain team motivation through continuous feedback, positive reinforcement, and incentive contests. Encourage Team Agents to take ownership of customer issues and ensure one call resolution. Offer suggestions.
• Conduct One on Ones with Agents, Performing administrative work such as timecards, writing and deliverying of Correct Actions, Listing to calls via NICE or live shadowing.
• Coaching and Development for sales and technical skills. This include product communications, changes, etc.

Phoenix, Arizona Area

Provide inbound phone support for GoDaddy customers. Selling and servicing technology products or services to small businesses and consumers. Consult, recommend and enable the right online product and service strategies to help customers with their business or personal needs.

*Led team of Specialized Sales Counselors with the support of multiple online registration and travel management tools. *Maintain excellent relationships with key customer contacts focusing on the development and retention of numerous Fortune 500 companies.*Provide frequent feedback and direction to team by assessing stats, skill levels and overall.

*Support the online navigation, e-fulfillment and traditional call-in process pertaining to the creation and adjustment to corporate group reservations and registrations.*Support American Express internal group travel with Starcite/B-there website support. *Handle the implementation process of new group accounts. *Manage loading of contracts and account.

*Managed the wholesale retail travel center which involved monitoring teams for adherence to schedule, call handling skills and proper sales techniques. *Review calls and sales stats to anticipate future trends in call volume and product/marketing development. *Manage ongoing relationships with customers, vendors and travel agent partners.*Led educational.

*Managed individual and group travel programs for executives, employees, groups, civic, and fraternal organizations. *Focused on managing corporate events, convention & meeting planning services. *Trained inside and outside sales teams on new products and trends in the travel industry.*Managed back office reporting tools using Trams and Interactive.

* Co-Owned and managed a full-service travel agency which managed corporate and leisure travel reservations with a primary focus on all-inclusive vacations, cruises, groups, and corporate account management. * Responsible for contract negotiations, marketing and sales training for inside and outside sales professionals.* Built business from the ground.

Associated, Automotive And Diesel Technologies

High School