 Provides leadership and operational oversight to over 600 employees, servicing over 100 gates  and 400 flights per day. Directly responsible for all operational functions within the city, including safety and quality   management, human resources, accounts receivable and payable, training, and ensuring all KPI’s are being met. Complying with all local safety and security items which include, FAA, TSA, OSHA and FDA.  Responsible for services to include: Wheelchair service – average over 750 SSR per day, UM  Running, Electric cart service, Skycap service, Aircraft lav and water, Aircraft cleaning, Jet bridge  cleaning, Warehousing for aircraft provisions and a Terminal baggage system.

 Safety and security, including FAA, TSA, CBP, OSHA and customer requirements. Determined headcount requirements and establish hiring time lines. Directed administrative aspects regarding scheduling, and company policy. Directed human resource functions with employee training, discipline, reviews and payroll. Managed operational performance with detailed KPI. Manage company resources to ensure operational effectiveness. Airport Affairs. Narrow and wide body aircraft handling. Ensure proper use of ground support equipment including belt loaders, tugs, push backs, air / heat carts, air-start units, lav and water vehicles, and ground power units. Participated in the MSP ACERT training program. Certificate of Achiement IS-00700.a National Incident Management System

 Managed operational functions of ramp, passenger service and GSE maintenance and all aspects  of safety and security, including items from the FAA, TSA, OSHA and customers. Directed administrative aspects regarding manpower, scheduling, and company policy. Directed human resource functions with employee training, discipline, reviews and payroll. Customer contracts. Airport affairs. Top 10 safest station award three years in a row

Aquired by Menzies Aviation

 Managed all station operations in the U.S., Mexico and Caribbean. Managed operational performance including an average on time goal of 98% system wide. Ensured program manuals were up to date, materials were properly trained and fully  implemented for aircraft fueling, cleaning, deicing, and ramp handling. Performed personnel management, which included recruiting, performance quality, and employee development. Maintained and balanced financial performance of stations. Worked with managers on budget prep and managing to their budget with minimal variances. Ensured TSA / FAA / DoD regulatory compliance and inspections. Directed operational performance of contracted service vendors. Ensured the safety of employees, customers and aircraft. Participated in writing the Fuel Manual and training program. Participated in writing the Ground Service Manual and training program. Participated in writing the De-ice Manual and training program

 Managed all station reporting for Administration, Passenger Service, Ramp Services, Cargo, and GSE Maintenance. Created and maintained a budget in excess of $2MM annually. Managed company resources to ensure operational effectiveness. Managed a team of over 100 employees during daily operations. Ensured operational safety. Ensured proper loading and unloading of aircraft. Utilized proper usage of ground support equipment including belt loaders, tugs, pushbacks, de-ice trucks, air / heat carts, air-start units and ground power units. Complied with federal and local laws, training requirements, and regulatory compliance with FAA and U.S. Customs standards. Administered payroll, benefits, hiring, EOC, ADA, FMLA, budgets, personnel records, and attendance. Implemented the first automated payroll system and established administrative procedures to accommodate payroll inquiries/discrepancies. Determined headcount requirements and establish hiring time lines. Participated in writing the Safety and Training Manual. Participated in Safety and Training Task Force. Received a Teamwork award.

Managed all ramp operations for the USPS C-net.