Chris Boggs Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

• Currently leading Architecture and Deployment workstream efforts supporting the merger of two of Fiserv’s largest DNA clients. (See attached resume for additional detail.)• Creation and delivery of complex enterprise and client solution architectural diagrams and environment roadmaps. These frequently include upwards of 50-100 products encompassing Fiserv, 3rd party, and customer proprietary applications.• Facilitation of communications and partnership by acting as the primary liaison between Fiserv and Customer technical teams. Accomplished by establishing a cadence of deployment discussions, building relationships, managing expectations, and the delivery of enterprise level status reporting. • Design and execution of performance plans and testing approaches, for enterprise clients, in order to ensure critical product integrations are both performance capable and resilient.• Successfully led the deployment workstreams for two large bank (approx. $50 and $6 billion assets) core conversion engagements. This included working backwards from customer requirements while coordinating efforts across multiple disparate teams. Scope of work included tracking and validating readiness for extensive product integrations, software development efforts, data conversions, and custom product implementations.• Successfully led the deployment workstream, operational support, and portfolio management during merger and acquisition efforts for one of Fiserv’s largest Premier core clients (valued approx. $34 billion assets).

Tampa/St. Petersburg, Florida Area

• Responsible for setting the ultimate performance testing agenda and strategy through coordination with leadership and peer team owners• Set daily performance planning priorities and agendas through active leadership of team and staff calls• Assign primary and secondary responsibilities for all performance test planning efforts and deliverables• Act as an escalation point for all performance test plan efforts and deliverables• Provide oversight and leadership during all performance planning intake requests• Provide input and approvals for timelines related to performance testing efforts• Provide oversight and mentoring during all scoping discussions associated with major releases, ad hoc requests, and special performance projects or initiatives• Responsible for the review and approval of all performance test packages and documentation before turnover to external or peer teams• Responsible for performance results review, analysis, and approval of all efforts prior to release to stakeholders• Continuous communication with leadership and peer teams to ensure that the performance testing process is successful from planning through to eventual delivery of results • Responsible for driving process and documentation improvements within the performance test planning and analysis efforts• Responsible for leading technical resources in the identification and prioritization of new technologies and tools required to improve performance testing scope, results, and analysis• Responsible for identifying and communicating environment and data needs in an effort to meet and accommodate future performance test efforts• Responsible for planning support of peer team leads and efforts in the automation, triage, and test execution teams

Led an automation / scripting team of seven resources responsible for supporting enterprise level performance testing efforts.Evaluated each resource, reorganized the team internally, and assumed responsibility for delivering scripts that would support enterprise level performance testing efforts.Participated in scope evaluation and approval processes prior to execution of the scripting phase.Managed and directly participated in scripting efforts to ensure delivery of valid and robust performance testing scripts.Managed and directly participated in support of script shakeout and execution by performance test execution resources.Taught self how to record and augment scripts in Virtual User Generator in order to be capable of leading the newly retasked team directly by example.

Managed a dedicated team of five high level architect / developer resources tasked with incident response and root cause analysis of issues impacting AT&T enterprise level applications.Managed PIRT engagement of all incoming requests for technical support or root cause analysis by AT&T enterprise application teams during production outages.Managed PIRT engagement of all incoming requests for technical support during evaluations of new technology as it related to environmental infrastructure changes or tools evaluations.Coordinated PIRT support and document review of all enterprise testing and quality control efforts as they related to performance and load testing.Managed PIRT engagement and assistance in confirmation of the ATT activation process during the initial Apple iPhone launch.

Promoted to Senior IT Manager during the merger of Cingular Wireless' Retail Technical Support and Retail Production Support teams. Assumed management responsibility for 22 resources located in multiple Cingular Wireless offices.Assumed 24x7 responsibilities for Tier III production and operations support of Cingular Wireless financial systems responsible for all credit card, debit card, and cash deposit processing within the company. Assumed 24x7 responsibility for Tier III production and operations support of Cingular Wireless point of service retail systems supporting brick and mortar stores, call centers, and internet portals.Participated in implementation and audit of Sarbanes-Oxley policies on impacted retail and financial systems.Managed the evaluation, configuration, and deployment of monitoring systems required to maintain 99.999% uptime and availability.Managed the creation and implementation of morning check out procedures to ensure system availability prior to start of business hours.Managed the creation, approval, and implementation of production work plans utilized to deliver code updates to all Retail Production Services supported applications. Responsible for participation in Cingular enterprise level Change Management as the representative of RPS supported retail and financial applications.Completed and delivered an improved organizational chart and team alignment with required promotions of existing resources before moving to my next role following the Cingular/AT&T merger.

Participated in the team that performed major database and point of service conversions to onboard newly integrated BSCC southeast markets into the company's point of sale application, StoreMasterParticipated in the team that rolled out and converted the next generation point of service applications utilized by both BSCC brick and mortar retail locations (POSabilities) and BSCC indirect agents (POS.com).Represented FastAct in enterprise level Change Management sessions.

Responsible for on site review of rental store inventory, accounts receivable, and personnel / vehicle paperwork. Responsible for delivery of comprehensive audit reporting and audit scoring to Aaron's Rental Purchase headquarters.

Responsible for as/400 operational support on night shift and weekends, completion of weekly tape backups, monitoring of job queues, and completion of print jobs.

Bachelor'S Of Science, Management

Activities and Societies: Heavy emphasis on computer, engineering, and math disciplines.

Associates, Applied Science

Activities and Societies: Georgia Tech derived pre-engineering curriculum.