I am a Senior IT Professional with extensive enterprise level experience in complex Product Integration Delivery, Enterprise Solution Architecture, Performance Test Planning and Automation, Production Support, and Incident Response. I believe in building teams that are based on a foundation of trust and cooperation, enabling their ability to execute and meet client needs while delivering on time and with both quality and long term viability.In my current and previous roles, I have:Repeated and proven client facing success in the delivery, transition, and support of large, complex enterprise level architectures and systems. Industry focus includes financial, banking, and telecommunications industries at companies and businesses in the Fortune 250 (Fiserv) and above (AT&T).Extensive experience leading client facing workstreams through the identification and execution of key objectives and results. This includes not only the identification and documentation of process improvements and goals but the effective communication of progress towards those goals and detailed readiness evaluations prior to engagement timelines and milestone events.Extensive experience designing deployment and implementation strategies in cooperation with solution strategists, enterprise architects, and product owners. This includes delivery of implementation schedules and roadmaps to client and business process owners while acting as a single point of contact for queries, incident response, and escalations. Proven ability to lead and manage incident response and troubleshooting efforts across complex, multi-product enterprise systems. Efforts that often require not only the review of client data sets but also the evaluation and observation of realtime API logs as well as the historical evaluation of representative transactions or sessions that provide both evidence of success / failure and performance.Management experience with both large and small teams of technical resources that are both co-located and geographically diverse.