Accountable for sales as well as building and maintaining relationships with 32 diverse accounts across industries (education, corporate, OEMs and the arts, food services, medical, and auto industry). Exceeded 2019 goal of $41 million by $6 million, and significantly outdid 2020 Q1 goals.• Earned 2018 Presidents circle winner (top 7% of sales for all of Marriott) with 163% group productivity and 136% business transient productivity. • Manage process for pricing and implementing rates throughout the Marriott system, interacting with other revenue managers across the organization. Also tested pricing throughout the year, ensuring current and accurate data.• Increased business transient account production among 30 assigned accounts within five years.• Grew account production by 450% since 2014, exceeding goals each year. • Build and maintain strong relationships with customers and stakeholders by transparency, consultative sales approach, anticipating needs and preferences and ensuring rapid responses.• Facilitate training sessions at regional and area sales meetings, contributing to increased skills in financial planning and forecasting.• Train and mentor new team hires on sales strategies and techniques; mentored three new corporate travel managers, increasing their understanding of the industry, and contributing to the strength of the relationship.• Collaborate with Areas Sales Team, Sales Office, and on-property teams, ensuring seamless transitions and events, and consistently positive customer experience. • Coach many GM’s, improving their ability to create, understand and effectively utilize budgets and forecasts.• Served as treasurer of the University Event Planners at University of Michigan, broadening contacts throughout the university.

• Led all facets of operation for 128-room hotel. Oversaw operations of 40 - 60 employees in multiple functions, with a focus on maximizing hotel profitability, delivering highest level customer satisfaction, and developing high performing teams while ensuring that expenses were effectively controlled.• Increased and maintained QA scores, Guest Satisfaction scores and green scorecards in aged properties, leading team in turning red-zone properties to green within a few months.• Led sales and revenue management teams to a solid REVPAR growth YOY with sustained occupancy above 90%. Increased top account from 1500 room nights to 4500 in two years.• Managed PORs to 118% of budget, exceeding productivity goal by 15% yearly and attaining 30% better than brand average for three consecutive years.• Increased AOS scores YOY to a high of 93 while lowering turnover to the lowest in years.• Championed the budget process for the region, including management, control, and audits, ensuring efficiency of process and integrity of the financials.• Provided task force assistance in several hotels, supporting all aspects of the operation while training new GM’s and AGM’s. Contributed to operational and financial improvements, and attainment of Marriott standards.

• Managed Front desk, Housekeeping and Restaurant, effectively maintaining margins for controllables and productivity.• Championed the budget process for the entire region.• Provided Task Force management assistance to three different properties, including assuming GM responsibilities for four months in Birmingham, AL and Lexington, KY; hired and trained new management that improved hotel operations and profitability.

• As Controller for CA One Services, managed accounting operations, including control of all accounting, financial and administrative activities. Focused on safeguarding company assets, implementing new policies, and ensuring that proper cash controls were in place.• Responsible for Income statements and Balance sheets for this $1.6 billion corporation. Ran AP, AR, in the region as well as throughout the company. • As Manager of Operations Accounting, Budgeting and Forecasting for HMSHost, designed and led budget and forecast process for this $2.6 billion corporation.• Developed reports to analyze and compare year over year projections and performance, presenting results to executive staff and board members.• Collaborated closely with GM and managers, ensuring that all financial controls and procedures were in place and meticulously adhered to.• Planned and implemented initiatives that reduced labor intensity and improved efficiency of the accounting practices • As Small Business Controller, South Region for HMSHost, led all accounting operations at 12 airports throughout Florida and the South. Airports ranged in sales volume from $1 to 10 million, with combined revenue of $100 million annually.• Prepared yearly budgets and forecasts for all 12 airports, as well as weekly forecasts and sales and labor reports. Developed many new reports for use throughout the corporation.