Bola Olateju-Weber Email & Phone Number

Milwaukee, WI, US

United States

• Monitored network performance and resolved issues related to LAN, WAN, and VPN connectivity.
• Implemented and maintained virtualization technologies, including VMware vSphere and Hyper-V.
• Create and managed Virtual Machines.
• Implemented and managed backup and disaster recovery solutions to safeguard critical data.
• Collaborated with software developers and vendors to deploy, configure, and support enterprise applications

Wisconsin, United States

• Provided technical support to a diverse user base, resolving hardware and software issues, and maintaining system performance.
• Installed, configured, and maintained computer hardware, operating systems, and software applications.
• Assisted in the deployment and management of network infrastructure, including routers, switches, and firewalls.
• Performed regular system backups, updates, and security patching to ensure data integrity and system reliability.
• Conducted user training sessions to enhance IT literacy and improve productivity.
• Collaborated with cross-functional teams to implement IT projects and upgrades,ensuring minimal disruption to business operations.

Milwaukee, Wisconsin, United States

• Provided administrative support to project teams, including scheduling meetings, preparing agendas, and handling travel arrangements.
• Maintained project-related documentation, including contracts, invoices, and expense reports.
• Coordinated and managed project-related databases, ensuring accurate and upto-date information.
• Installed, configured, and maintained computer hardware, operating systems, and software applications.
• Ensure each computers are registered before shipping.
• Handled general administrative tasks, such as filing, data entry, and correspondence.

Lagos, Nigeria

• Provide technical assistance and support to end-users by answering their inquiries, troubleshooting issues, and resolving technical problems via phone, email, or in person. Ensure prompt and professional responses to.
• Assist users with password resets, account creations, and access permissions. Maintain user accounts and ensure compliance with security policies.
• Monitor and manage the help desk ticketing system, ensuring that all incoming tickets are logged.
• Document troubleshooting steps, issue resolutions, and frequently asked questions to build a knowledge base.
• Created automated system backup and restore information when necessary.
• Collaborate with other IT teams, such as network administrators, system administrators, and application support teams, to resolve complex technical issues.

Master Of Science - Ms, Information Technology

Bachelor Of Science - Bs, Physics And Electronics