Bola Olateju-Weber Email & Phone Number

Milwaukee, Wi, Us

United States

Monitored network performance and resolved issues related to LAN, WAN, and VPN connectivity.● Implemented and maintained virtualization technologies, including VMware vSphere and Hyper-V.● Create and managed Virtual Machines.● Implemented and managed backup and disaster recovery solutions to safeguard critical data.● Collaborated with software developers and vendors to deploy, configure, and support enterprise applications

Wisconsin, United States

Provided technical support to a diverse user base, resolving hardware and software issues, and maintaining system performance.● Installed, configured, and maintained computer hardware, operating systems, and software applications.● Assisted in the deployment and management of network infrastructure, including routers, switches, and firewalls.● Performed regular system backups, updates, and security patching to ensure data integrity and system reliability.● Conducted user training sessions to enhance IT literacy and improve productivity.● Collaborated with cross-functional teams to implement IT projects and upgrades,ensuring minimal disruption to business operations.● Managed and maintained Windows and Linux servers, ensuring optimal performance and availability.● Managed Active Directory, user accounts, group policies, and permissions to ensure secure and efficient access management.

Milwaukee, Wisconsin, United States

● Provided administrative support to project teams, including scheduling meetings, preparing agendas, and handling travel arrangements.● Maintained project-related documentation, including contracts, invoices, and expense reports.● Coordinated and managed project-related databases, ensuring accurate and upto-date information.● Installed, configured, and maintained computer hardware, operating systems, and software applications.● Ensure each computers are registered before shipping.● Handled general administrative tasks, such as filing, data entry, and correspondence.● Package and ship equipment once setups are complete

Lagos, Nigeria

● Provide technical assistance and support to end-users by answering their inquiries, troubleshooting issues, and resolving technical problems via phone, email, or in person. Ensure prompt and professional responses to address user concerns.● Assist users with password resets, account creations, and access permissions. Maintain user accounts and ensure compliance with security policies.● Monitor and manage the help desk ticketing system, ensuring that all incoming tickets are logged.● Document troubleshooting steps, issue resolutions, and frequently asked questions to build a knowledge base.● Created automated system backup and restore information when necessary.● Collaborate with other IT teams, such as network administrators, system administrators, and application support teams, to resolve complex technical issues.

Master Of Science - Ms, Information Technology

Bachelor Of Science - Bs, Physics And Electronics