Chris Bolton Email & Phone Number

Hillsboro, OR, US

Portland, Oregon Area

• Monitor and analyze system performance with the goal to improve quality and reliability of service.
• Propose, design and manage construction of cost-effective improvements, and maintain distribution facilities.
• Propose and design projects needed for expansion of the distribution system to add capacity and operational flexibility.
• Support others in providing management with innovative solutions, optimized designs, timely and accurate cost estimates, and cost-benefit analysis for distribution projects.

Portland, Oregon Area

• Act as the primary customer point of contact on projects from first contact to final closing.
• Provide transmission and distribution project management expertise resulting in cost effective, reliable and workable customer connection.
• Provide customer consultation and project coordination that meets customer needs consistent with company tariff, design standards, requirements and applicable codes.

• Primary Service lead on New Product Development projects to design products and processes for global Technical Support, Field Service, and Product Service Centers
• Developed project schedules for completion of service deliverables
• Implemented remote service delivery and troubleshooting tools
• Developed and executed global technical training for new product introduction
• Created animated CAD content for technical on-line training videos
• Promoted on-line self-service to reduce Technical Support costs

• Provided Tier 3 escalation support for global Technical Support, Field Service, and Product Service Centers for wirelessly networked medical devices
• Quickly responded to Service Center line-down escalations to minimize down-time
• Managed prioritization of simultaneous escalations to ensure customer satisfaction
• Implemented Lean Manufacturing practices to improve service efficiency
• Managed small project teams to update and improve existing service processes
• Participated in CAPA systems to correct and improve failed processes

• Performed component-level failure investigations for Class III medical equipment
• Compiled and presented service quality metrics
• Participated in internal and external audits
• Trained to 21 CFR 820 Quality Systems Regulations