Bao Ngoc (Bora) Hoang Email & Phone Number

Milford Mill, MD, US

Richmond, British Columbia, Canada

- Provided administrative support to the People and Culture team including but not limited to: preparing offers of employment, promotions, transfers, compensation adjustments, discipline, and termination related paperwork. - Acted as a trusted point of contact for employee inquiries. - In charge of full-cycle recruitment: sourcing, attracting.

Kamloops, British Columbia, Canada

- Managed Team Member Relations, performance review, conducted training and development initiatives, implement full cycle of recruitment including interview, selection, on-boarding and off-boarding Team Members.- Acted as the main contact for HR related inquiries or requests, liaison between Team Development and Team Members, interacted with Home Office.

Kamloops, BC, Canada

- Demonstrated in-depth knowledge of Graduate Program.- Lead labs and tutorials with active listening and lucid presentation, resulting in a decrease of student failure rate by 60%.- Administration duties: session scheduling, exams, and curriculum support.- Responded to telephone and email requests, offered office hours with students, resulting in 95%.

Vietnam

- Consulted and handled customer inquiries.- Developed and maintained strong relationships and connections with students and their parents. - Organized and coordinated marketing events to build the company’s image and create awareness.- Handled any problems that occurred in the best interest of both company and customers.- Took charge of administrative.

Vincom Center B, Floor 12A, Suite 10, 45A Ly Tu Trong Street, District 1

- Communicated with and managed customers and VIP guests, resulting in an increase in customer retention by 50%.- Established budgets and determined detailed timelines for the company's events.- Selected and ordered décor and promotional materials to align with company values and optimize the costs.

Ho Chi Minh City, Vietnam

- Coordinated meetings and travel arrangements for the PR Executive.- Team leader: managed and supervised the tasks of interviewing and collecting information from exhibitors and visitors for E-news Daily Report, to create a diversity of content for company’s website, resulting in 50% increase in web traffic.- Translated documents from Vietnamese to.

Master Of Business Administration - Mba, Business Administration And Management, Gpa: 4.08

Graduate Research (Human Resources): Managerial roles in impacting employee turnover in the hotel industry, British Columbia.

Bachelor'S Degree, International Relations And Affairs