Boris Langer Email & Phone Number

Gaithersburg, Maryland. USA

Waterloo, ON, CA

• Document, design, and deliver product enablement for new features and version releases of OpenText Media Management (OTMM) for internal users from Technical Sales, Customer Support, Professional Services, Cloud.
• Configure, maintain, and update product demonstration resources including OTMM, as well as other solutions in OpenText Digital Experience Cloud platform, such as Teamsite CMS, Exstream, Hightail as well as a number of.
• Responsible for researching, designing and overseeing implementation of Artificial Intelligence (AI) and Machine Learning (ML) features of OpenText Media Management including Azure Cognitive services, Google Vision.
• Identify feature, usability and user experience improvements to implement in the product.
• Maintain periodic calls and work closely with key customers to demonstrate and clarify key product features, and introduce new features and versions, capture feature requests and better understand customer use cases.
• Work closely with the product information team to conceptualize, author and edit product documentation such as release notes, user, administration, and concept guides.

Waterloo, ON, CA

• Worked closely with Sales Account Executives to assist in pre-sales activities by providing technical and architecture recommendations to prospective customers.
• Created and presented tailored solution-oriented demos OpenText Media Management (OTMM) product — a Digital Asset Management solution, part of the OpenText Digital Experience Cloud
• Researched and responded to technical inquiries from customer and prospects including RFP, RFI and RFQs
• Architected comprehensive solutions combining the OTMM as well as other products with integrating external systems and technologies such as file sharing and high speed sharing (OpenText Managed File Transfer), Speech.
• Drove revenue by identifying new license and services opportunities.
• Prepared and delivered formal technical presentations to prospects and customers.

US

Managed the customer support team for the full line of Anystream software products. Ensured high level of customer satisfaction by providing tools and an environment that supports high quality issue resolution within the established response time intervals and service level standards. Designed and maintained reports that measure performance, support load.

US

• Provided First and Second tier technical support for Anystream Agility Media encoding and publishingplatform Enterprise customers.
• Implemented company's first self-service client knowledge base.
• Support Contract renewal sales for US based customers.
• Assisted Sales with technical reviews of new proposals, pre-sale technical support, systeminstallation, deployment and user training.
• Provided occasional help to the Sales team for client System deployments and version upgradeson site and remotely.
• Helped Manager of Shared Services in staff management – new employee interviews, teammember mentoring and reviews.

US

Participated in sales calls and pre-sale qualification and information gathering process - performedproduct demonstrations, assessed current customer workflows, performed comprehensive workflowanalysis, designed and scaled solutions using Anystream products, recommended workflow changes toimprove quality and efficiency.Provided pre-sale technical support.

Primary coordinator of streaming media portion of CapitalTV on www.capital.com website. Coordinatedwith production staff and external production vendors (Conus Communications), edited, encoded andposted 15 to 18 new shows each week. Scheduled and supervised entire streaming media productionprocess; served as a technical liaison for content and video.