Boris Langer Email & Phone Number

Gaithersburg, Maryland. Usa

Waterloo, On, Ca

• Document, design, and deliver product enablement for new features and version releases of OpenText Media Management (OTMM) for internal users from Technical Sales, Customer Support, Professional Services, Cloud Services and other departments within Digital Experience business unit and wider OpenText company. Deliver Cloud Readiness knowledge transfer sessions for Cloud Service, Support and other teams.• Configure, maintain, and update product demonstration resources including OTMM, as well as other solutions in OpenText Digital Experience Cloud platform, such as Teamsite CMS, Exstream, Hightail as well as a number of third party or partner integrations such as Salesforce.com, Hootsuite Social Media Management, Salsify Product Information Management, CI-Hub and others. Work with partners to understand partner product and integration roadmaps, assist with integration efforts and procure demo resources.• Responsible for researching, designing and overseeing implementation of Artificial Intelligence (AI) and Machine Learning (ML) features of OpenText Media Management including Azure Cognitive services, Google Vision, Amazon Rekognition and OpenText IDOL integrations for images, audio and video content analytics and automatic metadata tagging.• Identify feature, usability and user experience improvements to implement in the product.• Maintain periodic calls and work closely with key customers to demonstrate and clarify key product features, and introduce new features and versions, capture feature requests and better understand customer use cases, projects and future plans. Review and prioritize feature request backlog and help define and maintain the product roadmap.• Work closely with the product information team to conceptualize, author and edit product documentation such as release notes, user, administration, and concept guides. • Configure and maintain the OpenText Digital Experience Cloud Demo Showcase in a cross-departmental team.

Waterloo, On, Ca

• Worked closely with Sales Account Executives to assist in pre-sales activities by providing technical and architecture recommendations to prospective customers.• Created and presented tailored solution-oriented demos OpenText Media Management (OTMM) product — a Digital Asset Management solution, part of the OpenText Digital Experience Cloud• Researched and responded to technical inquiries from customer and prospects including RFP, RFI and RFQs• Architected comprehensive solutions combining the OTMM as well as other products with integrating external systems and technologies such as file sharing and high speed sharing (OpenText Managed File Transfer), Speech to Text conversion (Raytheon/BBN Technologies), search (Endeca), semantic navigation and content analytics (Nstein), IP Rights Management (Sophoi), media transcoding (Telestream Agility and Flip Factory, Rhozet Carbon Coder), NLE (Avid, Final Cut Pro), as well as integration with external data sources for metadata import/export, asset migration and event automation/scheduling. Assessed and designed process and workflow requirements and helped implement custom workflow solutions utilizing Enterprise Process Server (an enterprise-class BPM engine included within Media Management) • Drove revenue by identifying new license and services opportunities.• Prepared and delivered formal technical presentations to prospects and customers.• Worked with current and prospective customers to map their business requirements. • Functioned as the technical liaison between clients and technical support.• Configured and maintained demo hardware and software resources for the team.• Participated in planning, design, implementation and presentation of product solutions and demonstrations for major marketing event, including NAB Show, GV Expo, Forrester Forum, and Open Text Customer events.

Us

Managed the customer support team for the full line of Anystream software products. Ensured high level of customer satisfaction by providing tools and an environment that supports high quality issue resolution within the established response time intervals and service level standards. Designed and maintained reports that measure performance, support load, and customer satisfaction. Determined staffing levels based on these reports, new sales, and sales projections. Interfaced with customers via telephone and email to provide troubleshooting, patches and/or bug fixes, version upgrades and software use tips and best practices. Worked with QA and Development to resolve customer issues that first line customer support agents were unable to resolve. Communicated customer issues to Sales and Product Marketing. Supervised the shipment of new product orders and modified procedures and infrastructure as necessary to support efficient fulfillment, auditing and tracking of orders.

Us

Provided First and Second tier technical support for Anystream Agility Media encoding and publishingplatform Enterprise customers.•Implemented company's first self-service client knowledge base.•Support Contract renewal sales for US based customers.•Assisted Sales with technical reviews of new proposals, pre-sale technical support, systeminstallation, deployment and user training.•Provided occasional help to the Sales team for client System deployments and version upgradeson site and remotely.•Helped Manager of Shared Services in staff management – new employee interviews, teammember mentoring and reviews.•Participated in implementation of Salesforce.com on-demand CRM system implementation.

Us

Participated in sales calls and pre-sale qualification and information gathering process - performedproduct demonstrations, assessed current customer workflows, performed comprehensive workflowanalysis, designed and scaled solutions using Anystream products, recommended workflow changes toimprove quality and efficiency.Provided pre-sale technical support for enterprise-level customers – including evaluation softwareinstallation, setup, maintenance and troubleshooting, user training, documentation follow-through on userissues, bugs and feature requests. Customer list includes such well-known companies as ABCNews.com,ESPN, ABC Television and Cable Networks, Turner, CNN, HBO Studios, NFL Films, Weather.com, FoxInteractive and PGA Tour Productions.Managed demonstration and evaluation resources - created and tracked inventory of all hardware,performed hardware maintenance and software installation and setup including Windows NT 4, Windows2000 operating systems, network configuration, MS SQL server, Real Networks and Windows Mediastreaming servers, and Anystream's Agility Workgroup and Agility Enterprise Encoding Platform products.Demonstrated products and assisted in qualifying leads at marketing events, such as trade shows andseminars.

Primary coordinator of streaming media portion of CapitalTV on www.capital.com website. Coordinatedwith production staff and external production vendors (Conus Communications), edited, encoded andposted 15 to 18 new shows each week. Scheduled and supervised entire streaming media productionprocess; served as a technical liaison for content and video production teams. Edit video using Adobe Premiere and Media 100 systems. Developed and maintained technical infrastructure including hardware and software, website pages, databases, Akamai/Intervu content.Developed supporting HTML content using Macromedia Dreamweaver. Augmented streaming contentwith interactive synchronized multimedia events, such as web pages and graphics, into streaming media delivery using Real’s RM Events stream. Monitor and troubleshoot delivery and integrity of streaming media content internally as well as using third party providers.