• Demonstrate proactive approaches towards customer enagement, in organized meetings with the Regional Vice President of the market, which are aimed at improving the overall client experience, implementing new marketing strategies, and strengthening the relationship between RBC and its clients• Provide timely, relevant and supportive advice to clients for their everyday banking arrangements, credit needs, risk and investment inquiries• Actively engage clients and guide them through digital channels available to them including (Online banking, RBC mobile application, RBC Wallet) and ensure clients leave informed and comfortable selecting their preferred form of interacting with RBC• Create value, provide ongoing support and help grow long-lasting relationships with clients by leveraging effective tools and resources that assist in accurately determining the best-fit match in terms of product or service

• Report to Branch Manager and Credit Manager for further investigation and analysis of credit worthiness and lending approvals• Personal meetings with members and potential applicants to obtain critical information for the loan application• Evaluate and analyze loan applicant’s character, capacity, financial net worth to determine the feasibility of loan approval• Prepare a detailed application including handling copies of applicant’s income verification, corporate financial statements and credit bureau • Exhibit a high commitment to member client relationships by promoting bank products and services tailored to their needs• Interview business clients and identify opportunities to promote various bank products such as deposit and investment products including accounts, registered plans and member card services• Maintain an organized record of transactions (i.e. transfer/withdrawal forms, sale of savings and investment products)• Handle daily member questions or concerns with emphasis on detailed description of issues, and immediate follow-up explaining procedures to resolve the presented problem • Follow and express a commitment to proper credit union safety and security policies and procedures established under FINTRAC (The Financial Transactions and Reports Analysis Centre of Canada), FACTA (Fair and Accurate Credit Transaction Act), and DICO (Deposit Insurance Corporation of Ontario)

• Manage specialized services such as chequing and savings accounts (CAD and US dollar accounts)• Provide detailed and accurate information regarding bank services, as well as capitalize on cross selling bank's products• Accept cash and cheque deposits, as well as verify the identity of the member and post the correct values in the corresponding accounts• Handle incoming calls and daily member request such as verifying account balances, over the phone transfer requests, or transferring the call to the appropriate representative• Ensure a clean and organized workspace

• Gathered large volumes of data and organized them in a presentable format to be reviewed by the General Manager• Generated, managed and updated reports on payroll, fuel usage, and distance travelled by company employees during day-to-day operations• Analyzed data on over 50 regular employees and various company assets which were reported to the Head Office• Communicated with customers and clients regarding invoices, to balance the accounts receivables account• Attended regular scheduled meetings with General Manager to discuss progress on reports and filings

• Report to Head Supervisor of the Downtown District in the Facilities Operations• Generate, update and send daily work order reports to the Forepersons personnel• Establish successful long-lasting business relationships with external suppliers• Create an effective interdepartmental communication channel to relay valuable company information about business strategy and operations• Represent the City of Toronto in the community by participating in local business activities and community functions• Supervise as well as actively participate in setting up events around Nathan Philips Square (i.e. Fresh Wednesdays, Tasty Thursday, Toronto Jazz Festival, flag raising ceremonies, etc.)• Provide assistance and professional expertise to newcomers in Toronto, to ensure a pleasant and memorable visit to one of the largest cities in all of Canada