Iris Nakeli Email & Phone Number

 Manage diaries of CEO and MD incl. arranging of meetings, remind CEO/MD of upcoming meetings. screening telephone calls, enquiries and requests, and handling them when appropriate Meetings provide directions to meetings; prepare company profile of companies to be visited etc. Meeting and greeting visitors at all levels of seniority. taking minutes liaising with clients, suppliers and other staff;  Create and maintain filing system both electronically and manually Arrange travel, incl. booking of flights, accommodation, car hire etc. Preparing PowerPoint presentations Organize and document Board- and Management meetings, follow-up on agreed action items Assist with spreadsheets for budgets and other financial reports Office Management: typing and filing Maintaining address books, incl. capturing of contact details Extensive liaising with customers as well as other departments Receiving of mails, calls and faxes for MD and CEO, and handle them with the highest Professional level Identify all possible ways to relief CEO and MD of as many tasks as possible Ensuring follow-up of requests, messages and information dissemination Typing out certificates Intense Research  Answering customer’s inquiries via telephone and email Management and ordering of Stationery  Managing correspondence and minute taking Data capturing House Keeping Manager  Manage the daily activities of the house keeping department to include appropriate cleaning of all offices, concourses, seating areas, restrooms and canteen. Daily supervision of the housekeeping staff. Purchase, re-order and maintain house keeping supplies and inventory.  Conduct pre-event inspections of all rooms, prior opening for every event held at the arena / Conference rooms.  Ensure the proper maintenance of all equipment; make arrangements for repair and /or replacement of used and damaged equipment.

• Receiving inbound calls from participants with regards to the incentive program Build customer interest on the service and product offered by the company  Updating of the existing database with changes and the status of each customer / prospective customer  Respond to customer queries  Research required information using available resources  Handle and resolve customer complaints  Provide customers with service and product information  Process orders, forms and applications  Identify and escalate priority issues Route calls to appropriate resource  Follow up customer calls where necessary  Complete call logs  Complete all reports  Handle enquiries logged online, meeting time requirements Data capturing  Ensure all calls are logged  Correctly answer participants questions  Ensure that a full understanding of what information is being requested is obtained. Follow-up with participants within 10 minutes of agreed time.  Extensive knowledge of incentive program run by the company for various clients  Communicate clearly and effectively with the participants Provide quality customer service on every call  Recognizing and managing assertive customer calls Organize and prioritize duties Maintain an abandon rate below 5%

 Receiving and directing incoming / outgoing phone calls. Recognizing and managing assertive customercalls. Take accurate messages and distribute them timeously.  Regularly updating the internal extension list and distributing it to all staff.  Tracking staff movements for message purposes. Receiving visitors at main reception for the department.  Maintaining a diary for a boardroom booking Assisting with maintaining general office tidiness  Attending to visitors: personally ensure that visitors are welcomed, seated and the relevant staff member is adviced of their arrival  Hospitable: Ensure that all guests are offered refreshments on their arrival.  Screening calls: Ensuring that all incoming calls are answered and dealt with promptly. Faxing: Ensuring that all faxes receives are handed to correct teams / individuals Meeting room co-ordination: Book meeting rooms as and when required and ensure that the room is available before confirming the booking.  Meeting Rooms: Ensure that the meeting rooms are clean and tidy after every meeting.  Data Capturing: Assist Operation Centre with data capturing for various programs.