Rebecca Bower Email & Phone Number

Okemos, Michigan

Okemos, Michigan

Lansing, Michigan Area

Okemos, Michigan

• Oversaw requirements gather for functional business areas within the dental insurance arena• Engaged client to gather and document current state process• Translated current state into requirements/business rules to ensure alignment with functional business areas• Communicated client’s business requirements by constructing easy-to-understand data and process models• Evaluated risk related to requirements implementation

• Schedule and execute all stages of enterprise software, hardware and system implementations • Assess business implications for each project phase and monitor progress to meet deadlines, standards and cost targets• Drive process improvements across the IT business in the health care arena• Guide work across multiple teams. Articulated project goals and scope, translate business needs into technical terms, prepare detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones• Resolve numerous project issues including staffing shortages, tactical matters, and scope

Troy, Michigan

• Revised legacy documentation to conform to current standards• Employed the use of Microsoft Word, Excel, OneNote and Publisher to create documentation • Supervised collection of data for new client onboarding projects• Coordinated efforts to uphold the most current reference library for IT support analyst• Developed support documentation for new applications • Analyzed support documentation to ensure technical accuracy, compliance, and completeness• Performed on site requirements gathering for new outsourcing clients • Provided input into developing and modifying systems process to meet client needs for support• Communicated client's business requirements• Engaged client to gather software requirements/business rules and ensured alignment with support needs • Evaluated risks related to requirement implementation

Troy, Michigan

• Applied knowledge management best practices • Employed advanced configuration management skills • Deployed HDI Knowledge Centered Support principles • Employed advanced configuration management skills to implemented and supported Remedy Knowledge ManagementGather, write, and maintain Knowledgebase documentation• Enhanced learning and by creating and maintain Resolution Center training material• Documented Resolution Center work flow processes • Create and publish computer based training modules • Delivered hands-on technical training.

Troy, Michigan

• Teamed with supervisory staff in evaluating work status, addressing and resolving problems, and ensuring compliance with quality standards• Delegated tasks to appropriate support groups• Maintained incoming help desk cases for several hospitals• Coordinated support efforts between Service Desk and the On Site support team

Troy, Michigan

• Combined dynamic communication skills with technology experience to resolve end user hardware and software problems• Diagnosed and resolved system issues to minimize downtime with efficiency• Severed as support for as/400, Citrix, Cerner, IBM mainframe, Windows, Novell, Microsoft Office, and several Clinical Information Systems, in a call center environment

Associate Of Arts And Sciences (Aas), Computer Science

Associate Of Arts And Sciences (Aas), Computer Software Engineering