Brian P. Smith

Brian P. Smith Email and Phone Number

Demystifying the tech that companies need for better CX/UX experiences @ NICE
hoboken, new jersey, united states
Brian P. Smith's Location
Columbus, Ohio, United States, United States
Brian P. Smith's Contact Details
About Brian P. Smith

What we value and the way we engage has fundamentally changed — things no longer matter to us, experiences do. Put another way, technology is invalid/irrelevant ‘stuff’, but the experiences that you create with that technology can be everything for your business. I am passionate about helping people realize a different vision for the modern experience. I leverage technologies to improve human-centric connections and empower leaders with capabilities to outperform their goals. Together we are amping-up their productivity (some by 500%+), improving employee engagement/retention, driving revenue growth and mitigating risk --- and my clients' stories are a source of great pride for me.Away from the office, you're likely to find me on a lax or field hockey field sideline watching my daughters compete (they’ve long outgrown my coaching abilities!) I’ve been an athlete all of my life -- I played soccer at Ohio University, and now ski, cycle, run, play paddle tennis and (mediocre) golf.

Brian P. Smith's Current Company Details
NICE

Nice

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Demystifying the tech that companies need for better CX/UX experiences
hoboken, new jersey, united states
Website:
nice.com
Employees:
5876
Brian P. Smith Work Experience Details
  • Nice
    Drives Compliance | Eliminates ‘Noise’ | Increases Revenue | Mitigates Risk
    Nice 2020 - Present
    A Single Ccaas/Ucaas & Ai Enabled Platform To Connect Via Voice, Email, Sms, Chat & Social Channels
    As Sr. Client Strategist, I help the modern contact center by enabling agents to have more, high-quality conversations with more of the people they want to be talking to in the first place. NICE not only helps our clients with the advantage of CX driven AI and agility in their omnichannel strategy, but delivers the bonus of battle-tested compliance tools with a 12-0 undefeated record in federal courts. This mitigates the #1 risk faced by outbound contact center's today, while also enabling exponential gains in revenue, recovery and operational efficiency.
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  • Bluewater Technologies Group
    Space | Content | Technology | The "Moment"
    Bluewater Technologies Group 2017 - 2020
    "We Move People"
    Bluewater weaves together creative techniques and interactive technologies to quickly bring stories to life in incredible ways, transform spaces and move people to action. From your lobby/conference room, across a campus/enterprise or on the side of a 10-story building - no matter the canvas or space, there's a narrative in everything and how you share it is as important as the story itself.
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  • Agiliti
    Division Sales Director
    Agiliti 2014 - 2016
    UHS/Agiliti helps hospitals & health systems solve clinical, financial and operational challenges historically associated with technology & asset management. I led a Sales and Clinical team focused on enabling better care through customized managed services programs tailored to improve both business & clinical outcomes, mitigate patient & provider risk, improve caregiver satisfaction and result in lower cost to serve. Consider this:--- 86% improvement in caregivers receiving unsanitary medical equipment.--- 129% improvement in delivery times (under 30 minutes).--- 72% improvement in caregivers experiencing medical equipment shortages (daily or weekly).
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  • Black Box
    Business Transformation Practice
    Black Box 2013 - 2014
    When markets change, business models evolve. Continuous improvement and process redesign alone are not enough. New enterprise structures, systems, and rules of engagement are needed. The Business Transformation Practice (BTP) delivers the balance of an inspiring vision for the long term with a realistic expectation for the short term. To facilitate this, the BTP begins with an assessment of our clients’ organizational readiness, and fosters a culture supportive of business & technology transformation. Based on developed insights and clarity of stated goals, BTP designs managed/professional services and custom solutions to align with the client’s corporate strategy.
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  • Black Box Network Services
    Senior Account Strategist
    Black Box Network Services 2003 - 2014
    North America
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  • Harbor Networks
    Senior Technology Consultant
    Harbor Networks 2002 - 2003
    Boston, Ma
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  • Worldcom
    National Account Manager
    Worldcom 1999 - 2002
    Boston, Ma
  • Williams Communications
    Systems Sales Consultant
    Williams Communications 1997 - 1999
    Boston, Ma
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Brian P. Smith Skills

Solution Selling Managed Services Management Unified Communications Strategy Sales Operations Sales Enterprise Software Direct Sales Strategic Planning Business Development Sales Process Sales Management Data Center Leadership New Business Development Cross Functional Team Leadership

Brian P. Smith Education Details

Frequently Asked Questions about Brian P. Smith

What company does Brian P. Smith work for?

Brian P. Smith works for Nice

What is Brian P. Smith's role at the current company?

Brian P. Smith's current role is Demystifying the tech that companies need for better CX/UX experiences.

What is Brian P. Smith's email address?

Brian P. Smith's email address is bs****@****ech.com

What is Brian P. Smith's direct phone number?

Brian P. Smith's direct phone number is +172487*****

What schools did Brian P. Smith attend?

Brian P. Smith attended Ohio University.

What are some of Brian P. Smith's interests?

Brian P. Smith has interest in Science And Technology, Children, Health.

What skills is Brian P. Smith known for?

Brian P. Smith has skills like Solution Selling, Managed Services, Management, Unified Communications, Strategy, Sales Operations, Sales, Enterprise Software, Direct Sales, Strategic Planning, Business Development, Sales Process.

Who are Brian P. Smith's colleagues?

Brian P. Smith's colleagues are Vijay Taware, Altaf Sial, Eric Mueller, Mayur Bhalke, Jaimie Franz, Jagan Sivalingam, Karel Mrkvička.

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