Brian P. Smith Email & Phone Number

A Single Ccaas/Ucaas & Ai Enabled Platform To Connect Via Voice, Email, Sms, Chat & Social Channels

As Sr. Client Strategist, I help the modern contact center by enabling agents to have more, high-quality conversations with more of the people they want to be talking to in the first place. NICE not only helps our clients with the advantage of CX driven AI and agility in their omnichannel strategy, but delivers the bonus of battle-tested compliance tools with a 12-0 undefeated record in federal courts. This mitigates the #1 risk faced by outbound contact center's today, while also enabling exponential gains in revenue, recovery and operational efficiency.

"We Move People"

Bluewater weaves together creative techniques and interactive technologies to quickly bring stories to life in incredible ways, transform spaces and move people to action. From your lobby/conference room, across a campus/enterprise or on the side of a 10-story building - no matter the canvas or space, there's a narrative in everything and how you share it is as important as the story itself.

UHS/Agiliti helps hospitals & health systems solve clinical, financial and operational challenges historically associated with technology & asset management. I led a Sales and Clinical team focused on enabling better care through customized managed services programs tailored to improve both business & clinical outcomes, mitigate patient & provider risk, improve caregiver satisfaction and result in lower cost to serve. Consider this:--- 86% improvement in caregivers receiving unsanitary medical equipment.--- 129% improvement in delivery times (under 30 minutes).--- 72% improvement in caregivers experiencing medical equipment shortages (daily or weekly).

When markets change, business models evolve. Continuous improvement and process redesign alone are not enough. New enterprise structures, systems, and rules of engagement are needed. The Business Transformation Practice (BTP) delivers the balance of an inspiring vision for the long term with a realistic expectation for the short term. To facilitate this, the BTP begins with an assessment of our clients’ organizational readiness, and fosters a culture supportive of business & technology transformation. Based on developed insights and clarity of stated goals, BTP designs managed/professional services and custom solutions to align with the client’s corporate strategy.

North America

Boston, Ma

Boston, Ma

Boston, Ma