Benjamin Whitehouse Email & Phone Number

Remote

Remote

A pivotal role in shaping and delivering digital products that cater to the unique needs of the academic community, aligning organisational and user goals to effectively support the scholarly publishing process. - Acting as liaison between stakeholders such as academic authors, operations and customer experience. - Engaging in comprehensive requirements gathering and ongoing user research. - Distilling the diverse needs and expectations of each persona into a prioritized product backlog.- Promoting inclusivity, diversity and accessibility.- Crafting UX - sketches, Figma mockups, early prototypes - for early testing.

Dartington, England, United Kingdom

Leading the digital transformation and integration of multiple products for a leading social justice organisation, blending technical expertise with an understanding of both user needs and the organisation's mission. In this role, I orchestrated the launch of a consolidated web presence, ensuring an accessible and intuitive user experience. Through effective management and an agile approach, we improved internal processes and online visibility, contributing to outreach and impact in the social justice sectors.

Berlin Area, Germany

Designed and developed responsive Wiki (Linux VM, Apache, PHP, MySQL); DevOps support for website, Synology NAS, OpenDirectory, Mac/Win, Sophos Firewall & VPN; Business Support.

Berlin, Germany

Co-developed custom OwnCloud solution for privately-hosted File-sharing platform, to be used for external partner file sharing; Co-managed handover from external IT Support company to internal team, creating documentation framework and key support documents for critical services.

Berlin Area, Germany

Translating design briefs to websitesModifying existing websitesWordpress site management, optimization and security best practisesGeneral design, UX and project-related activities

Berlin Area, Germany

Software & Technical Training ProviderCisco CCNA, Audio Production Software, Recording Studio Workshops

Bristol, United Kingdom

Successful city centre media studio startup, sold as a going concern in summer 2017.Workshops, Voice-over, Education, Record Production & Artist Development Services.Multiple record releases with BBC airplay and local TV coverage!

Bristol, United Kingdom

Working with a team dedicated to improving a busy university support interface for students and faculty, enabling individuals to discover and locate all available resources associated with unique IDs, ensuring the provision of excellent service at all times.

Bristol, England, United Kingdom

Supporting digital transformation activities in the Bristol Head Office, working with technical and non-technical colleagues to define delivery plans, provide customer support and develop mitigation strategies for service outages.

Montreal, Canada Area

Northern Territory, Australia

Uk & Eire

South West, Uk

Technical planned and reactive remote and on-site support for GWAS offices and ambulance stations, covering the entire region. Providing troubleshooting, upgrades, installs, decommissioning, auditing and programme support for all IT, network, print and voice devices. Collecting and screening requests from colleagues to present to seniors for improvements and escalations.

Creative Music Technology Ba, Music Technology

Diploma, Human-Centered Design, Distinction