Bradley Wilson Email & Phone Number

United States

Optimize stored procedure performance and other query tuning. Create custom adhoc reports for customers as requested.Provide application support for customer service and directly to customers as needed.

Provide technical validation, training and ongoing support to customers.Developed a custom export for a supported product that provided pivoted results in a more efficient and useful format.Provide support for projects that are outside the scope of Data or Development teams.Worked with the Senior LAMP Solutions Architect as requested greatly improving.

As a Technical Account Manager at Houghton Mifflin Harcourt, I support internal and external customers with requests that are outside of the normal response protocols and teams.Build complex reports as requested by both internal customers and external.Maintain and enhance internal tool kits that are in use by various internal teams to increase efficiency.

Ranch Cucamonga, CA

Assist the Account Management team with the customer on boarding process as it pertained to data for the product.Improve existing processes by identifying choke points and automating steps that were previously done manually.Resolve requests for customers both internal and external

Riverside, CA

Primarily provided support to end users in the company.This included:Hardware and software ticket resolution for workstations, both in the office and remote.Support of phone systems in the offices.Printer repair and setupCable drops, and move requests as staffing requirements dictated.Ad-Hoc reporting on software distribution, usage, hardware.